Test your copilot's knowledge sources
Testing a copilot with knowledge sources automatically grounds that copilot with those knowledge sources.
After adding knowledge sources, use Test your copilot to see if it's working in copilot. Only knowledge sources with a Ready status can be used in Test your copilot.
Understanding knowledge status
The following table outlines the status of knowledge sources.
| Status | Details |
|---|---|
| Ready | You can use this knowledge in Test your copilot. |
| Preparing | This knowledge source isn't ready for you to use in Test your copilot. This status is only applicable to file upload and Dataverse knowledge sources. |
| Not allowed | This knowledge source is blocked by DLP and isn't available for use in Test your copilot. |
| Error | This knowledge source had issues while preparing. |
Test your copilot's generative answers reach
Select Test your copilot.
In the Test copilot pane, ask your copilot questions that take advantage of the generative answers capability.
Generative answers works well with a large variety of question types.
However, some types might produce less helpful responses, including:
- Personal questions.
- Questions that require authenticated access to content.
- Questions that have no related content at a specified URL.
Tip
To test specific knowledge sources, turn off all the other knowledge sources in your generative answers node except the one that you want to test. Then change the content moderation setting. Once you've finished testing that specific knowledge source, reactivate the other knowledge sources that you think should be relevant in that generative answers node.
Forming questions
Your copilot has difficulty answering questions that require calculations, comparisons, or form submissions. Your copilot might not understand comparative and superlative terms such as better or best, latest, or cheapest in a question.
If the copilot can't generate an answer to a question, it prompts you to rephrase the question. After two of these prompts, the copilot initiates the system Escalate topic. System topics are topics automatically included with each copilot.
To learn more about how Bing interprets the question against the URL you specify, add
site: \<your URL here>to the end of your question to see the top Bing results for the question.You might need to disable the sample topics, lessons 1-3, that automatically come with a new copilot. They're used before any URLs are accessed.
Select the
...next to a sample topic on your Topics page and use the Enabled toggle to enable or disable the topic.
For more information, see Use lesson topics.
Tip
In your chat window, you can provide feedback on how well the AI does by selecting the "thumbs up" or "thumbs down" icon underneath the generated answer.
If you see an irrelevant or inappropriate generated response, select the thumbs down icon to let us know. You can also include more detailed feedback.
We use this feedback to improve the quality of the AI.
FAQ
These frequently asked questions (FAQ) describe how to diagnose your knowledge sources in a generative answers node.
Why is my copilot not answering questions using knowledge sources?
In this scenario, verify the following settings:
Ensure that your knowledge sources are enabled in one or more of your generative answers nodes.
Ensure that the number of knowledge sources in your generative answers node don't exceed the maximum limits, which can be found in Supported knowledge sources.
Ensure that Content moderation for your generative answers node is set to the correct level.
If the Conversation Boosting system topic isn't providing enough coverage, consider adding a new topic that uses trigger phrases built for your knowledge sources.
Known issue
A published copilot might be using the latest unpublished updates of a Dataverse knowledge source.