Test your agent's knowledge sources
Testing an agent with knowledge sources automatically grounds that agent with those knowledge sources.
After adding a knowledge source, use Test your agent to see if it's working in your agent. Only knowledge sources with a Ready status can be used in Test your agent.
Understanding knowledge status
The following table outlines the status of knowledge sources.
| Status | Details |
|---|---|
| Ready | You can use this knowledge in Test your agent. |
| Preparing | This knowledge source isn't ready for you to use in Test your agent. This status only applies to file upload and Dataverse knowledge sources. |
| Not allowed | This knowledge source is blocked by a data loss prevention (DLP) policy and isn't available for use in Test your agent. |
| Error | This knowledge source had issues while preparing. |
Test your agent's generative answers reach
Select Test.
In the Test your agent panel, ask your agent questions that take advantage of the generative answers capability.
Generative answers works well with a large variety of question types.
However, some types might produce less helpful responses, including:
- Personal questions.
- Questions that require authenticated access to content.
- Questions that have no related content at a specified URL.
Tip
To test specific knowledge sources, turn off all the other knowledge sources in your generative answers node except the one that you want to test. Then change the content moderation setting. Once you're done testing that specific knowledge source, reactivate the other knowledge sources that you think should be relevant in that generative answers node.
Forming questions
Agents might have difficulty answering questions that require calculations, comparisons, or form submissions. Agents might not understand comparative and superlative terms such as better or best, latest, or cheapest in a question.
If the agent can't generate an answer to a question, it prompts you to rephrase the question. After two of these prompts, the agent initiates the Escalate system topic. System topics are topics automatically included with each agent.
To learn more about how Bing interprets the question against the URL you specify, add
site: \<your URL here>to the end of your question to see the top Bing results for the question.If your agent includes the legacy lesson topics, consider turning off or deleting these topics, since they might be invoked before any knowledge sources.
Tip
In your chat window, you can provide feedback on how well the AI does by selecting the "thumbs up" or "thumbs down" icon underneath the generated answer.
If you see an irrelevant or inappropriate generated response, select the thumbs down icon to let us know. You can also include more detailed feedback.
We use this feedback to improve the quality of the AI.
FAQ
These frequently asked questions (FAQ) describe how to diagnose your knowledge sources in a generative answers node.
Why is my agent not answering questions using knowledge sources?
In this scenario, verify the following settings:
Ensure that your knowledge sources are enabled in one or more of your generative answers nodes.
Ensure not to exceed the maximum number of knowledge sources allowed for your generative answers node. For more information, see Supported knowledge sources.
Ensure that Content moderation for your generative answers node is set to the correct level.
If the Conversational boosting system topic isn't providing enough coverage, consider adding a new topic that uses trigger phrases built for your knowledge sources.
Known issue
A published agent might be using the latest unpublished updates of a Dataverse knowledge source.