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HResult 0x80004005 error when configuring Microsoft Dynamics CRM for Microsoft Office Outlook

This article provides a resolution for the HResult 0x80004005 error that occurs when you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook.

Applies to:   Microsoft Dynamics CRM Online, Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2013
Original KB number:   3182535


When attempting to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error:

"There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

HResult: 0x80004005 at Microsoft.Interop.Mapi.CRcwMsgServiceAdmin.ConfigureMsgService..."


This error can occur if there is a problem with your installation of Outlook.


Repairing your Office programs may resolve this issue.

  1. Close all running Office programs (such as Outlook, Word, or PowerPoint).
  2. Open Windows Control Panel and select Programs and Features.
  3. In the list of installed programs, right-click Microsoft Office, select Change, and follow the prompts.


If you are using Office Click-to-Run, see Repair an Office application.

More information

If you still encounter issues installing, enabling, or connecting Microsoft Dynamics CRM for Outlook with a Microsoft Dynamics CRM Online organization, run the Microsoft Support and Recovery Assistant.