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Add, change, or delete a subscription advisor partner

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Note

This article applies to Office 365 operated by 21Vianet in China. It is for organizations who want to allow a 21Vianet Partner to administer their Office 365 subscription for them.

An authorized partner of Microsoft who serves as your subscription advisor provides the sales, support, and technical expertise you need to help you set up and maintain your subscription. You can add a subscription advisor partner as a partner of record when you purchase Microsoft 365 or at another time. If you're not currently working with a partner, you can also find one on the Microsoft Pinpoint website.

Before you begin

The partner you choose depends on the Microsoft services you use and the country or region where you'll use those services. If you are adding a partner, or changing the partner for your subscription, first you need to get the partner's Microsoft Partner ID by asking the partner for it.

As an admin for Office 365, you can create or edit users, reset user passwords, manage user licenses, manage domains, and assign admin permissions to other users in your organization, among other things. However, if you want someone else to do these administrative tasks, you can delegate this role to an authorized partner of 21Vianet by creating a partner relationship.

Add a partner at the time of purchase

  1. In the admin center, go to the Billing > Purchase services page.
  2. Select the product that you want to purchase, and then select Buy.
  3. To add a new partner, expand Need help with your order? and select Get assistance from a Microsoft Partner.
    Follow the steps on the providers page to either search for, or to get matched with a partner.
  4. If you already have a partner, in the second step of the checkout wizard, in the right pane, under Partner information, select Add.
  5. Type the Microsoft Partner ID for the partner you're adding. You can get the partner's Microsoft Partner ID by asking the partner for it.
  6. Complete the rest of the wizard to finish buying your subscriptions.

Add a partner to an existing subscription

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the subscription that you want to edit.
  3. On the subscription details page, under Partner information, type the Partner Network ID. You can get the partner's Microsoft Partner Network ID by asking the partner for it.
  4. Select Add.

This process is initiated by your authorized partner. The partner sends you an email to ask you if you want to give them permission to act as a partner of record.

To accept this offer

  1. Read the partner's terms in the email.
  2. To authorize the agreement, select the link, which goes to an authorization page in Office 365.
  3. Under Partner Relationships, select Yes to authorize the partner to be your delegated admin, and then select Next.
  4. If the offer for partner relationship came with a trial subscription or a purchase offer, create your trial or subscription account.

Change the partner for a subscription

  1. In the admin center, go to the Billing > Your products page.
  1. In the admin center, go to the Billing > Your products page.
  1. On the subscriptions details page, under Partner information, select Remove.
  2. Type the Microsoft Partner Network ID for the new partner. You can get the partner's Microsoft Partner ID by asking the partner for it.
  3. Select Add.

View your partner relationships

  • In the admin center, go to the Settings > Partner relationships page. Your partners are listed on this page.

    If you don't have a partner, you'll see a message that says "There's nothing here."

Delete a partner from a subscription

  1. In the admin center, go to the Billing > Your products page.
  1. In the admin center, go to the Billing > Your products page.
  1. On the Products tab, select the subscription that you want to edit.
  2. On the subscription details page, under Partner information, select Remove.

Remove a reseller relationship

You can't remove a reseller relationship yourself.

If you are removing a reseller relationship the Delete option is grayed out, and you will have to ask your reseller partner to follow these instructions: Remove a reseller relationship with partner.

You will have to ask your reseller partner to follow these instructions: Remove a reseller relationship with partner.

Related content

Find your Microsoft 365 partner or reseller (article)
Plan your setup of Microsoft 365 for business (article)