Entitlement entity reference
Defines the amount and type of support a customer should receive.
Added by: Service Solution
Messages
| Message | SDK class or method |
|---|---|
| Assign | AssignRequest |
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| GrantAccess | GrantAccessRequest |
| ModifyAccess | ModifyAccessRequest |
| RenewEntitlement | RenewEntitlementRequest |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccessRequest |
| SetState | SetStateRequest |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | Entitlements |
| DisplayCollectionName | Entitlements |
| DisplayName | Entitlement |
| EntitySetName | entitlements |
| IsBPFEntity | False |
| LogicalCollectionName | entitlements |
| LogicalName | entitlement |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | entitlementid |
| PrimaryNameAttribute | name |
| SchemaName | Entitlement |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- AllocationTypeCode
- CustomerId
- CustomerIdType
- DecreaseRemainingOn
- Description
- EmailAddress
- EndDate
- EntitlementId
- EntitlementTemplateId
- ImportSequenceNumber
- IsDefault
- KbAccessLevel
- Name
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- ProcessId
- RemainingTerms
- RestrictCaseCreation
- SLAId
- StageId
- StartDate
- StateCode
- StatusCode
- TimeZoneRuleVersionNumber
- TotalTerms
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
AllocationTypeCode
| Property | Value |
|---|---|
| Description | Select the type of entitlement terms. |
| DisplayName | Allocation Type |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | allocationtypecode |
| RequiredLevel | ApplicationRequired |
| Type | Picklist |
AllocationTypeCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Number of cases | Number of cases |
| 1 | Number of hours | Number of hours |
CustomerId
| Property | Value |
|---|---|
| Description | Choose a contact or account for which this entitlement has been defined. |
| DisplayName | Customer |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | customerid |
| RequiredLevel | SystemRequired |
| Targets | account,contact |
| Type | Customer |
CustomerIdType
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | Customer Type |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridtype |
| RequiredLevel | ApplicationRequired |
| Type | EntityName |
DecreaseRemainingOn
| Property | Value |
|---|---|
| Description | Select whether to decrease the remaining terms when the case is created or when it is resolved. |
| DisplayName | Decrease Remaining On |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | decreaseremainingon |
| RequiredLevel | ApplicationRequired |
| Type | Picklist |
DecreaseRemainingOn Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Case Resolution | |
| 1 | Case Creation |
Description
| Property | Value |
|---|---|
| Description | Type additional information to describe the Entitlement |
| DisplayName | Description |
| Format | TextArea |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | description |
| MaxLength | 2000 |
| RequiredLevel | None |
| Type | Memo |
EmailAddress
| Property | Value |
|---|---|
| Description | The primary email address for the entity. |
| DisplayName | Email Address |
| FormatName | |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | emailaddress |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
EndDate
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date when the entitlement ends. |
| DisplayName | End Date |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | enddate |
| RequiredLevel | SystemRequired |
| Type | DateTime |
EntitlementId
| Property | Value |
|---|---|
| Description | Unique identifier for entity instances |
| DisplayName | Entitlement |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | entitlementid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
EntitlementTemplateId
| Property | Value |
|---|---|
| Description | Unique identifier for Entitlement Template associated with Entitlement. |
| DisplayName | Entitlement Template |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | entitlementtemplateid |
| RequiredLevel | None |
| Targets | entitlementtemplate |
| Type | Lookup |
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IsDefault
| Property | Value |
|---|---|
| Description | Shows whether this entitlement is the default one for the specified customer. |
| DisplayName | Is Default |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | isdefault |
| RequiredLevel | ApplicationRequired |
| Type | Boolean |
IsDefault Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
KbAccessLevel
| Property | Value |
|---|---|
| Description | Select the access someone will have to the knowledge base on the portal. |
| DisplayName | KB Access Level |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | kbaccesslevel |
| RequiredLevel | None |
| Type | Picklist |
KbAccessLevel Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Standard | Standard |
| 1 | Premium | Premium |
| 2 | None | None |
Name
| Property | Value |
|---|---|
| Description | Type a meaningful name for the entitlement. |
| DisplayName | Entitlement Name |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | name |
| MaxLength | 100 |
| RequiredLevel | ApplicationRequired |
| Type | String |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
OwnerId
| Property | Value |
|---|---|
| Description | Owner Id |
| DisplayName | Owner |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdType
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Owner Id Type |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | None |
| Type | EntityName |
ProcessId
| Property | Value |
|---|---|
| Description | Contains the id of the process associated with the entity. |
| DisplayName | Process Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | processid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
RemainingTerms
| Property | Value |
|---|---|
| Description | Type the total number of entitlement terms that are left. |
| DisplayName | Remaining Terms |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | remainingterms |
| MaxValue | 100000000000 |
| MinValue | -100000000000 |
| Precision | 2 |
| RequiredLevel | None |
| Type | Decimal |
RestrictCaseCreation
| Property | Value |
|---|---|
| Description | Tells whether case creation is restricted based on entitlement terms. |
| DisplayName | Restrict based on entitlement terms |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | restrictcasecreation |
| RequiredLevel | ApplicationRequired |
| Type | Boolean |
RestrictCaseCreation Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
SLAId
| Property | Value |
|---|---|
| Description | Choose the service level agreement (SLA) associated with the entitlement. |
| DisplayName | SLA |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | slaid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
StageId
| Property | Value |
|---|---|
| Description | Contains the id of the stage where the entity is located. |
| DisplayName | Stage Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | stageid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
StartDate
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date when the entitlement starts. |
| DisplayName | Start Date |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | startdate |
| RequiredLevel | SystemRequired |
| Type | DateTime |
StateCode
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | None |
| Type | State |
StateCode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Draft | 0 | Draft |
| 1 | Active | 1 | Active |
| 2 | Cancelled | 2 | Cancelled |
| 3 | Expired | 3 | Expired |
| 4 | Waiting | 1200 | Waiting |
StatusCode
| Property | Value |
|---|---|
| Description | Select the reason code that explains the status of the entitlement. |
| DisplayName | Status Code |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
StatusCode Choices/Options
| Value | Label | State |
|---|---|---|
| 0 | Draft | 0 |
| 1 | Active | 1 |
| 2 | Cancelled | 2 |
| 3 | Expired | 3 |
| 1200 | Waiting | 4 |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
TotalTerms
| Property | Value |
|---|---|
| Description | Type the total number of entitlement terms. |
| DisplayName | Total Terms |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | totalterms |
| MaxValue | 100000000000 |
| MinValue | 0 |
| Precision | 2 |
| RequiredLevel | None |
| Type | Decimal |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Unique identifier of the currency associated with the contact. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TraversedPath
| Property | Value |
|---|---|
| Description | A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur. |
| DisplayName | Traversed Path |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | traversedpath |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- AccountId
- AccountIdName
- AccountIdYomiName
- ContactId
- ContactIdName
- ContactIdYomiName
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- CustomerIdName
- CustomerIdYomiName
- EntitlementTemplateIdName
- ExchangeRate
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- SLAIdName
- TransactionCurrencyIdName
- VersionNumber
AccountId
| Property | Value |
|---|---|
| Description | Unique identifier for Account associated with Entitlement. |
| DisplayName | Account |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountid |
| RequiredLevel | None |
| Targets | account |
| Type | Lookup |
AccountIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountidname |
| MaxLength | 450 |
| RequiredLevel | None |
| Type | String |
AccountIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | accountidyominame |
| MaxLength | 450 |
| RequiredLevel | None |
| Type | String |
ContactId
| Property | Value |
|---|---|
| Description | Unique identifier for Contact associated with Entitlement. |
| DisplayName | Contact |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactid |
| RequiredLevel | None |
| Targets | contact |
| Type | Lookup |
ContactIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ContactIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | contactidyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the entitlement. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CustomerIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridname |
| MaxLength | 160 |
| RequiredLevel | ApplicationRequired |
| Type | String |
CustomerIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | customeridyominame |
| MaxLength | 450 |
| RequiredLevel | None |
| Type | String |
EntitlementTemplateIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | entitlementtemplateidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ExchangeRate
| Property | Value |
|---|---|
| Description | Exchange rate for the currency associated with the contact with respect to the base currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
ModifiedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who modified the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who modified the record. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OwnerIdName
| Property | Value |
|---|---|
| Description | Name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | Yomi name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Unique identifier for the business unit that owns the record |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | Unique identifier for the team that owns the record. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Unique identifier for the user that owns the record. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
SLAIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slaidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- entitlement_ActivityPointers
- Entitlement_SyncErrors
- entitlement_ActivityParties
- entitlement_AsyncOperations
- Entitlement_MailboxTrackingFolder
- entitlement_ProcessSession
- entitlement_BulkDeleteFailures
- entitlement_PrincipalObjectAttributeAccesses
- entitlement_Appointments
- entitlement_Emails
- entitlement_Faxes
- entitlement_Letters
- entitlement_PhoneCalls
- entitlement_Tasks
- entitlement_RecurringAppointmentMasters
- entitlement_SocialActivities
- entitlement_connections1
- entitlement_connections2
- entitlement_Annotations
- entitlement_IncidentResolutions
- entitlement_ServiceAppointments
- entitlement_cases
- entitlement_entitlementchannel_EntitlementId
- entitlement_DuplicateBaseRecord
- entitlement_DuplicateMatchingRecord
- entitlement_OpportunityCloses
- entitlement_OrderCloses
- entitlement_QuoteCloses
entitlement_ActivityPointers
Added by: System Solution Solution
Same as the entitlement_ActivityPointers many-to-one relationship for the activitypointer entity.
| Property | Value |
|---|---|
| ReferencingEntity | activitypointer |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_ActivityPointers |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Entitlement_SyncErrors
Added by: System Solution Solution
Same as the Entitlement_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Entitlement_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_ActivityParties
Added by: System Solution Solution
Same as the entitlement_ActivityParties many-to-one relationship for the activityparty entity.
| Property | Value |
|---|---|
| ReferencingEntity | activityparty |
| ReferencingAttribute | partyid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_ActivityParties |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_AsyncOperations
Added by: System Solution Solution
Same as the entitlement_AsyncOperations many-to-one relationship for the asyncoperation entity.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | entitlement_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Entitlement_MailboxTrackingFolder
Added by: System Solution Solution
Same as the Entitlement_MailboxTrackingFolder many-to-one relationship for the mailboxtrackingfolder entity.
| Property | Value |
|---|---|
| ReferencingEntity | mailboxtrackingfolder |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | Entitlement_MailboxTrackingFolder |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_ProcessSession
Added by: System Solution Solution
Same as the entitlement_ProcessSession many-to-one relationship for the processsession entity.
| Property | Value |
|---|---|
| ReferencingEntity | processsession |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_ProcessSession |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_BulkDeleteFailures
Added by: System Solution Solution
Same as the entitlement_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | entitlement_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_PrincipalObjectAttributeAccesses
Added by: System Solution Solution
Same as the entitlement_PrincipalObjectAttributeAccesses many-to-one relationship for the principalobjectattributeaccess entity.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | entitlement_PrincipalObjectAttributeAccesses |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_Appointments
Added by: System Solution Solution
Same as the entitlement_Appointments many-to-one relationship for the appointment entity.
| Property | Value |
|---|---|
| ReferencingEntity | appointment |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Appointments |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_Emails
Added by: System Solution Solution
Same as the entitlement_Emails many-to-one relationship for the email entity.
| Property | Value |
|---|---|
| ReferencingEntity | |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Emails |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_Faxes
Added by: System Solution Solution
Same as the entitlement_Faxes many-to-one relationship for the fax entity.
| Property | Value |
|---|---|
| ReferencingEntity | fax |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Faxes |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_Letters
Added by: System Solution Solution
Same as the entitlement_Letters many-to-one relationship for the letter entity.
| Property | Value |
|---|---|
| ReferencingEntity | letter |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Letters |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_PhoneCalls
Added by: System Solution Solution
Same as the entitlement_PhoneCalls many-to-one relationship for the phonecall entity.
| Property | Value |
|---|---|
| ReferencingEntity | phonecall |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_PhoneCalls |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_Tasks
Added by: System Solution Solution
Same as the entitlement_Tasks many-to-one relationship for the task entity.
| Property | Value |
|---|---|
| ReferencingEntity | task |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Tasks |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_RecurringAppointmentMasters
Added by: System Solution Solution
Same as the entitlement_RecurringAppointmentMasters many-to-one relationship for the recurringappointmentmaster entity.
| Property | Value |
|---|---|
| ReferencingEntity | recurringappointmentmaster |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_RecurringAppointmentMasters |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_SocialActivities
Added by: System Solution Solution
Same as the entitlement_SocialActivities many-to-one relationship for the socialactivity entity.
| Property | Value |
|---|---|
| ReferencingEntity | socialactivity |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_SocialActivities |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_connections1
Added by: System Solution Solution
Same as the entitlement_connections1 many-to-one relationship for the connection entity.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record1id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_connections1 |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 100 |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_connections2
Added by: System Solution Solution
Same as the entitlement_connections2 many-to-one relationship for the connection entity.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record2id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_connections2 |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_Annotations
Added by: System Solution Solution
Same as the entitlement_Annotations many-to-one relationship for the annotation entity.
| Property | Value |
|---|---|
| ReferencingEntity | annotation |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_Annotations |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_IncidentResolutions
Same as the entitlement_IncidentResolutions many-to-one relationship for the incidentresolution entity.
| Property | Value |
|---|---|
| ReferencingEntity | incidentresolution |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_IncidentResolutions |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_ServiceAppointments
Same as the entitlement_ServiceAppointments many-to-one relationship for the serviceappointment entity.
| Property | Value |
|---|---|
| ReferencingEntity | serviceappointment |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_ServiceAppointments |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: RemoveLink Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_cases
Same as the entitlement_cases many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | entitlementid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_cases |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 10000 |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_entitlementchannel_EntitlementId
Same as the entitlement_entitlementchannel_EntitlementId many-to-one relationship for the entitlementchannel entity.
| Property | Value |
|---|---|
| ReferencingEntity | entitlementchannel |
| ReferencingAttribute | entitlementid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | entitlement_entitlementchannel_EntitlementId |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_DuplicateBaseRecord
Added by: System Solution Solution
Same as the entitlement_DuplicateBaseRecord many-to-one relationship for the duplicaterecord entity.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | baserecordid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_DuplicateBaseRecord |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_DuplicateMatchingRecord
Added by: System Solution Solution
Same as the entitlement_DuplicateMatchingRecord many-to-one relationship for the duplicaterecord entity.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | duplicaterecordid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_DuplicateMatchingRecord |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
entitlement_OpportunityCloses
Added by: Sales Solution
Same as the entitlement_OpportunityCloses many-to-one relationship for the opportunityclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | opportunityclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_OpportunityCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_OrderCloses
Added by: Sales Solution
Same as the entitlement_OrderCloses many-to-one relationship for the orderclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | orderclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_OrderCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
entitlement_QuoteCloses
Added by: Sales Solution
Same as the entitlement_QuoteCloses many-to-one relationship for the quoteclose entity.
| Property | Value |
|---|---|
| ReferencingEntity | quoteclose |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | entitlement_QuoteCloses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- lk_entitlement_createdby
- lk_entitlement_createdonbehalfby
- lk_entitlement_modifiedby
- lk_entitlement_modifiedonbehalfby
- user_entitlement
- team_entitlement
- business_unit_entitlement
- processstage_Entitlement
- account_entitlement_Account
- account_entitlement_Customer
- contact_entitlement_ContactId
- contact_entitlement_Customer
- entitlementtemplateid_RelationShip
- sla_entitlement
- TransactionCurrency_Entitlement
lk_entitlement_createdby
Added by: System Solution Solution
See the lk_entitlement_createdby one-to-many relationship for the systemuser entity.
lk_entitlement_createdonbehalfby
Added by: System Solution Solution
See the lk_entitlement_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_entitlement_modifiedby
Added by: System Solution Solution
See the lk_entitlement_modifiedby one-to-many relationship for the systemuser entity.
lk_entitlement_modifiedonbehalfby
Added by: System Solution Solution
See the lk_entitlement_modifiedonbehalfby one-to-many relationship for the systemuser entity.
user_entitlement
Added by: System Solution Solution
See the user_entitlement one-to-many relationship for the systemuser entity.
team_entitlement
Added by: System Solution Solution
See the team_entitlement one-to-many relationship for the team entity.
business_unit_entitlement
Added by: System Solution Solution
See the business_unit_entitlement one-to-many relationship for the businessunit entity.
processstage_Entitlement
Added by: System Solution Solution
See the processstage_Entitlement one-to-many relationship for the processstage entity.
account_entitlement_Account
Added by: System Solution Solution
See the account_entitlement_Account one-to-many relationship for the account entity.
account_entitlement_Customer
Added by: System Solution Solution
See the account_entitlement_Customer one-to-many relationship for the account entity.
contact_entitlement_ContactId
Added by: System Solution Solution
See the contact_entitlement_ContactId one-to-many relationship for the contact entity.
contact_entitlement_Customer
Added by: System Solution Solution
See the contact_entitlement_Customer one-to-many relationship for the contact entity.
entitlementtemplateid_RelationShip
See the entitlementtemplateid_RelationShip one-to-many relationship for the entitlementtemplate entity.
sla_entitlement
Added by: System Solution Solution
See the sla_entitlement one-to-many relationship for the sla entity.
TransactionCurrency_Entitlement
Added by: System Solution Solution
See the TransactionCurrency_Entitlement one-to-many relationship for the transactioncurrency entity.
Many-To-Many Relationships
Relationship details provided where the Entitlement entity is the first entity in the relationship. Listed by SchemaName.
entitlementcontacts_association
See the entitlementcontacts_association many-to-many relationship for the contact entity.
product_entitlement_association
See the product_entitlement_association many-to-many relationship for the product entity.