Plan and prepare for Dynamics 365 Customer Insights - Data in 2024 release wave 2

Important

The 2024 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2024 to March 2025. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Customer Insights - Data.

Overview

Dynamics 365 Customer Insights - Data unifies customer profiles from various data sources, enriches them with Microsoft’s unique data assets and creates powerful AI-driven predictions, segments, and measures. It enables a deep understanding of every customer by providing a holistic, up-to-date view with unmatched time to insights. You can activate this data across channels, departments, and devices to deliver personalized customer experiences at every touchpoint.

In this release wave, our focus is on three key areas:

• Generative AI and Copilot: Data from Customer Insights now augments the efficacy of other Copilots in Dynamics 365, enabling you to optimize every interaction and drive business growth.
• Moments that matter: Keep your customer profiles up to date with the latest interactions so that you can deliver the most relevant experience in the moments that matter.
• Unify sales and marketing: Streamline data ingestion and transform data from disparate data sources into actionable insights swiftly, creating an enriched, comprehensive view of every customer to empower sellers and marketers to be more successful.

Our goal is to allow your teams to focus less on data integration, but more on creating value and predicting what your customers will need next. Bring customer experiences to life in extraordinary ways by fostering loyalty and driving business growth.

For official product documentation and training for Dynamics 365 Customer Insights - Data, go to Dynamics 365 Customer Insights documentation.

Investment areas

Moments that matter
Get a unified customer profile that contains the latest customer interactions so you can personalize each experience. Responding to customer needs in the moments that matter raise the likelihood of conversion with better understanding and real-time capabilities.

Unify sales and marketing
Tear down data silos and gain a ubiquitous understanding of your customers through a unified view of data across the organization and improve your business outcomes across marketing, sales, and service.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Customer Insights - Data below:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Customer Insights - Data

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Improve your understanding of how to license Customer Insights - Data.
Product documentation	Find documentation for Customer Insights - Data.
User community	Engage with Customer Insights - Data experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Customer Insights - Data.