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Change history

This topic is updated when a feature's release date changes or when a feature is added or removed.

Dynamics 365 Sales

Features added to release plan

Feature Date added
Accelerate deal closure with AI-generated insights from emails Oct 01, 2024
Stay updated with action items from customer conversations Sep 30, 2024
Focus on AI-recommended prioritized opportunities list Sep 30, 2024
Proactively engage with stakeholder changes in opportunities Sep 30, 2024

Release date changed

Feature Change Date updated
Stay on top of your work with Copilot overview page Public preview date moved to Feb 2025 Aug 22, 2024

Microsoft Copilot for Sales

Features added to release plan

Feature Date added
Post-meeting AI-generated summary emails for customer follow-up Sep 30, 2024
Prepare for meetings with Copilot for Sales meeting prep agent Sep 25, 2024

Features removed from release plan

Feature Reason Date removed
Easily save meeting notes to CRM following a Microsoft Teams meeting Moved to the next release wave. Oct 18, 2024
Create opportunities from sales meeting summary Moved to the next release wave. Sep 27, 2024
Converse with your Sales AI assistant using SalesChat Merged this feature with the Get quick access to meaningful insights and the underlying data by having a conversation with your business data in Sales Chat feature. Sep 25, 2024
Monitor and alert sellers on adherence to playbook Deprioritized and will not be delivered. Sep 06, 2024
Improve customer understanding with seller coaching Deprioritized and will not be delivered. Sep 06, 2024
Manage customer objections in real time Deprioritized and will not be delivered. Sep 06, 2024
Summarize and save notes into CRM directly from OneNote Moved to a future release wave. Sep 04, 2024
Get Copilot for Sales extension in Teams Copilot chat Merged this feature with the Converse with your Sales AI assistant using SalesChat feature. Aug 28, 2024

Dynamics 365 Commerce

Release date changed

Feature Change Date updated
Improve sales with Store Commerce Copilot product insights Public preview date updated to Jun 2024 Oct 16, 2024
Discover retail statement insights using Copilot summaries Public preview date updated to Jun 2024 Oct 16, 2024
Discover store trends and patterns with Copilot report insights Public preview date updated to Jun 2024 Oct 16, 2024
Enhance clienteling with Copilot customer insights Public preview date updated to Jun 2024 Oct 16, 2024
Drive sales, improve efficiency with Copilot for merchandising data Public preview date updated to Jun 2024 Oct 16, 2024

Dynamics 365 Customer Insights - Data

Features added to release plan

Feature Date added
Target right audience based on signals from earlier campaigns Oct 02, 2024
Filter rows and columns from source data for better processing Sep 04, 2024

Release date changed

Feature Change Date updated
Use Microsoft OneLake as a data source Public preview date moved to Feb 2025. Aug 19, 2024

Features removed from release plan

Feature Reason Date removed
Simplify and centralize data sources using Dataverse Moved to a future release wave. Jul 26, 2024
Generate insights from marketing interactions Moved to a future release wave. Jul 26, 2024

Dynamics 365 Customer Insights - Journeys

Features added to release plan

Feature Date added
Maximize event capacity with waitlist registrations Aug 05, 2024
Export your data to your own storage for custom reporting Aug 05, 2024

Release date changed

Feature Change Date updated
Create an event portal allowing access to event details, registration Public preview date moved to Dec 2024. General availability date moved to Feb 2025. Oct 08, 2024
Wait on segment membership to trigger the next step in a journey Public preview date moved to Nov 2024. General availability date moved to Feb 2025. Jul 19, 2024

Features removed from release plan

Feature Reason Date removed
Optimize engagement and increase conversion rates with email content experimentation Moved to a future release wave. Jul 29, 2024
Boost customer confidence with branded content links Deprioritized and will not be delivered. Jul 26, 2024
Tailor Copilot to your business with custom tables and fields Moved to a future release wave. Jul 25, 2024
Create brand-consistent emails with templates and Copilot Deprioritized and will not be delivered. Jul 18, 2024

Dynamics 365 Customer Service

Features added to release plan

Feature Date added
Automate case lifecycle tasks with case management agent Oct 11, 2024
Automatically restore sessions after a browser refresh Sep 17, 2024
Enable agent authentication for plugins Aug 13, 2024
Manage cases efficiently with enhanced case controls Jul 09, 2024
Prioritize cases with improved case grids Jul 09, 2024

Microsoft Copilot for Service

Features removed from release plan

Feature Reason Date removed
Enable ServiceNow integration in Outlook and Teams with Copilot for Service Moved to a future release wave. Aug 05, 2024

Dynamics 365 Contact Center

Features added to release plan

Feature Date added
Deploy chat widgets across portals using a single tag Oct 03, 2024
Use Copilot-generated notes to resolve cases faster Sep 23, 2024
Use customer intent agent to improve service Sep 12, 2024

Release date changed

Feature Change Date updated
Monitor agent assignments in Application Insights Public preview date updated to Feb 2025. General availability date moved to Nov 2024. Sep 05, 2024

Features removed from release plan

Feature Reason Date removed
Use customer intent to predict skills in routing Deprioritized and will not be delivered. Jul 17, 2024

Dynamics 365 Field Service

Features removed from release plan

Feature Reason Date removed
Initiate a Remote Assist in Teams call from the Field Service mobile app Moved to a future release wave. Jul 24, 2024

Finance and operations cross-app capabilities

Release date changed

Feature Change Date updated
Enable support for asynchronous operation in dual-write functionality Public preview date moved to Oct 2024. Sep 26, 2024

Dynamics 365 Remote Assist

Features removed from release plan

Feature Reason Date removed
Get improved spatial annotations in Teams mobile Deprioritized and will not be delivered. Oct 17, 2024
Use Remote Assist mixed reality annotations in Teams Merged this feature with the Use Remote Assist mixed reality annotations in Microsoft Teams feature. Oct 17, 2024

Dynamics 365 Finance

Features added to release plan

Feature Date added
Extend support for multiple tax registration numbers in reports Oct 02, 2024

Features removed from release plan

Feature Reason Date removed
X- Use the regulatory compliance immersive homepage Merged this feature with the Regulatory compliance copilot feature. Oct 02, 2024
Use document types for financial journals Deprioritized and will not be delivered. Aug 19, 2024

Microsoft Copilot for Finance

Release date changed

Feature Change Date updated
Use Agent-assisted reconciliation data prep and selection Public preview date moved to Mar 2025. Oct 03, 2024
Analyze variances in Excel with supplementary data sources Public preview date moved to Mar 2025. Sep 05, 2024
Collaborate and share out of variance analyses in Excel Public preview date moved to Mar 2025. Removed general availability date. Jul 24, 2024

Features removed from release plan

Feature Reason Date removed
Use Copilot for Finance macroeconomic analysis Moved to a future release wave. Oct 15, 2024
Import financial data into Excel Moved to a future release wave. Sep 23, 2024
Use Copilot for Finance extensibility Moved to a future release wave. Sep 23, 2024
Manage accounts receivable in Teams Moved to a future release wave. Sep 23, 2024

Dynamics 365 Supply Chain Management

Features removed from release plan

Feature Reason Date removed
Customize the conversational help provided by Copilot Deprioritized and will not be delivered. Sep 26, 2024

Dynamics 365 Business Central

Features added to release plan

Feature Date added
Run page scripts in pipelines for automated testing Sep 09, 2024
Experience enhancements to chat with Copilot Sep 06, 2024
Get external notifications when job queue entries fail Aug 29, 2024
Display errors and messages in Copilot prompt dialogs Aug 23, 2024
Raise awareness of Copilot actions on Card, Document, and ListPlus pages Aug 23, 2024

Release date changed

Feature Change Date updated
Experience enhancements to chat with Copilot Public preview date moved to Nov 2024. General availability date moved to Jan 2025. Oct 17, 2024
Encrypt data at-rest with customer-managed encryption key General availability date moved to Nov 2024 Oct 14, 2024
Manage per-tenant extensions in admin center General availability date moved to Jan 2025 Oct 14, 2024
Suggest number series with Copilot Public preview date moved to Oct 2024. General availability date moved to Jan 2025. Oct 04, 2024
Add attachments when you send electronic documents Public preview date moved to Dec 2024. General availability date moved to Jan 2025. Oct 03, 2024
Start using E-Documents framework localized for Germany Public preview date moved to Dec 2024. General availability date moved to Jan 2025. Sep 15, 2024
Start using integration with IRS for 1099 submissions Public preview date moved to Dec 2024. General availability date moved to Jan 2025. Sep 15, 2024
View item availability in Field Service work orders Public preview date updated to Oct 2024. General availability date moved to Nov 2024. Sep 11, 2024
Use new service providers in the e-documents framework Public preview date moved to Nov 2024. General availability date moved to Mar 2025. Aug 15, 2024
Package resources in extensions and access from AL Public preview date moved to Dec 2024. General availability date moved to Dec 2024. Aug 14, 2024
Chat with Copilot to learn how to use installed add-on apps Public preview date moved to Jan 2025. General availability date moved to Jan 2025. Aug 05, 2024

Features removed from release plan

Feature Reason Date removed
Create sales lines easily with Copilot Merged this feature with the Create sales lines easily with Copilot feature. Jul 18, 2024