Manage Microsoft feedback for your organization
As the admin of a Microsoft 365 organization, there are several policies to help you manage the feedback collection and the customer engagement experience of your users when using Microsoft 365 applications. You can create and use existing Microsoft Entra groups in your organization for each of these policies. With these policies, you can control how different departments in your organization can send feedback to Microsoft. Microsoft reviews all feedback submitted by customers and uses this feedback to improve the product experiences for users, including by improving the quality of AI-generated responses and troubleshooting product issues. Keeping the feedback experiences turned On allows you to see what your users are saying about the Microsoft products they're using. The feedback we collect from your users is available in the Microsoft 365 admin center.
Note
Microsoft acts as a data processor for your tenant's feedback. As the tenant administrator, you can manage your tenant's feedback in the Microsoft 365 admin center. For more information, see How can I see my user's feedback?
To learn more about the types of feedback and how Microsoft uses user feedback, see Learn about Microsoft feedback for your organization.
The following table represents which apps and services are currently connected to the feedback policies shown in the Feedback policies table. For examples of in-product feedback and surveys, see Feedback types.
| Apps & Services | In-product feedback |
In-product surveys |
Metadata collection |
Customer engagement |
|---|---|---|---|---|
| Access | Yes | Yes | Yes | Yes |
| Clipchamp | Yes | Yes | Yes | No |
| Excel | Yes | Yes | Yes | Yes |
| Forms | Yes | Yes | Yes | Yes |
| Intune Company Portal (Android) | Yes | Yes | Yes | Yes |
| Microsoft Stream (Android, iOS) | Yes | Yes | Yes | Yes |
| Microsoft Whiteboard | Yes | Yes | Yes | Yes |
| Microsoft365.com | Yes | Yes | Yes | Yes |
| OneNote | Yes | Yes | Yes | Yes |
| OneDrive | Some settings currently managed by other controls. | |||
| Outlook (Web, iOS) | Coming soon | Coming soon | Coming soon | Coming soon |
| Outlook (Desktop, Android, Mac) | Yes | Yes | Yes | Yes |
| PowerPoint | Yes | Yes | Yes | Yes |
| Project | Yes | Yes | Yes | Yes |
| Publisher | Yes | Yes | Yes | Yes |
| SharePoint | Yes | Yes | Yes | Yes |
| Teams | Some settings currently managed by other controls. | Yes | ||
| To Do | Yes | Yes | Yes | Yes |
| Word | Yes | Yes | Yes | Yes |
| Visio | Yes | Yes | Yes | Yes |
| Viva Connections | Yes | No | Yes | Yes |
| Viva Engage | Yes | Yes | Yes | Yes |
| Viva Glint | Yes | Yes | Yes | Yes |
| Viva Goals | Yes | Yes | Yes | Yes |
| Viva Insights | Yes | Yes | Yes | Yes |
| Viva Pulse | Yes | Yes | Yes | Yes |
Feedback policies
| Policy name | Default state | Control summary |
|---|---|---|
| Allow users to access feedback portal | On | Manage user access to the feedback portal where users can follow up on their feedback and participate in community feedback. |
| Allow users to submit feedback to Microsoft | On | Controls feedback entry points across applications. |
| Allow users to receive and respond to in-product surveys from Microsoft | On | Controls survey prompts within product. |
| Allow users to include screenshots and attachments when they submit feedback to Microsoft | On | Allows users to choose relevant files, screen recordings, and screenshots to help Microsoft better understand and troubleshoot their feedback. |
| Allow Microsoft to follow up on feedback submitted by users | On | Determines if user can share contact info with feedback/survey for follow-up by Microsoft. Also allows users to get notified of feedback status changes. Users can manage communications settings in the feedback portal. |
| Allow users to include log files and content samples when feedback is submitted to Microsoft | On | Allows users to include Microsoft generated files such as additional log files and content samples when relevant to feedback they're submitting. Examples may include Microsoft 365 Copilot prompt and response interactions. |
Note
The Allow users to access the feedback portal policy is a cloud policy. This policy isn't defined in ADMX and doesn't have a corresponding registry key available to set the policy. You should create a cloud policy to enforce it. This is a cloud policy because the feedback portal is a web application that makes a call to the cloud policy service, which is also a web application, requesting the policies for the person who signs in. If this policy is configured, the feedback portal will receive the configured policy value in the response from the cloud policy service.
Note
The default state for Allow users to include screenshots and attachments when they submit feedback to Microsoft, Allow Microsoft to follow up on feedback submitted by users, and Allow users to include log files and relevant content samples when feedback is submitted to Microsoft will be changing from Off to On starting July 21st, 2023. Your users can decide to opt-out.
Configure policies
To configure these policy settings, you can use the Cloud Policy service for Microsoft 365. For more information, see Overview of the Cloud Policy service for Microsoft 365. You can search for "feedback" or "survey" within the Cloud Policy service for Microsoft 365 UI to find the policy settings to configure them.
These policy settings are also available if you use Group Policy. To use these policy settings, download at least version 5146.1000 of the Administrative Template files (ADMX/ADML), released on March 22, 2021.
You can find these policy settings under User Configuration\Policies\Administrative Templates\Microsoft Office 2016\Privacy\Trust Center.
Note
It takes a few hours for the client applications to update.
User experience examples
