Key concepts – Analytics in Copilot Studio
Copilot Studio has a comprehensive set of analytics that show you the key performance indicators for your copilot.
Note
Conversation transcripts in Dataverse are unavailable for download on the Copilot Studio app in Teams. To review and export transcripts in Dataverse, you'll need to sign up for the Copilot Studio web app. Session chat transcripts can be downloaded via the Copilot Studio app. For more information, see Download copilot session transcripts.
Multiple charts show you trends and usage for your copilot's topics. These charts use AI to highlight the topics that affect your copilot's performance the most.
As a copilot maker, your job isn't done when you publish your copilot for use. You want to know how well your copilot is performing its intended duties. The comprehensive analytics in Copilot Studio keep your copilot's key performance indicators front and center. Multiple charts show trends and usage for your copilot's topics. These charts use AI to highlight the topics that have the greatest effect on your copilot's performance.
Analytics in Copilot Studio
The analytics section is divided between multiple pages to give you different ways to understand copilot performance.
The following terms are used in this section.
- A conversation is an ongoing interaction between a specific user, or group of users, on a channel and your copilot. Conversations can pause and resume later, or be transferred to a live agent. The conversation might be one-way, either from the end user to the copilot, or from the copilot to the end user, but is more commonly a back-and-forth interaction between the end user and the copilot.
- Analytics sessions track user engagement for your copilot. Analytics sessions try to capture how well your copilot handles user tasks.
- Billed sessions are used to measure resource consumption. Billed sessions are independent of analytics sessions.
Transcripts are available for download about 20 minutes after an analytic session ends, as conversation transcripts in Dataverse via the Power Apps portal and as session chat transcripts via the Copilot Studio app. It can take up to an hour after the analytic session ends before the related data appears on the analytics dashboard.
In the classic version of Copilot Studio, conversation transcripts in Dataverse are available approximately 6 hours after the analytic session starts.
Note
Copilot analytics features aren't yet available for Microsoft Copilot Studio US Government Cloud plans. In the meantime, you can use a custom analytics solution to create a Power BI dashboard to get analytics in these plans.
View analytics
With a copilot open, select Analytics on the top menu bar.
Related content
| Article | Description |
|---|---|
| Analyze copilot performance and usage | Review overall analytics for your copilots. |
| Analyze your copilot's customer satisfaction metrics | Identify overall trends in customer satisfaction, and where satisfaction is falling behind. |
| Analyze topic usage | See how individual topics are doing and how well they're working at resolving issues. |
| Analyze session information | Review and monitor how sessions are doing, including analytics from the topics triggered during a session. |
| View billed sessions (preview) | Understand how sessions are being billed, based on their usage. |
| Understand conversation transcripts from Power Apps | Export conversation transcripts from Dataverse and create custom reports. |