i can't access my azure account and i am student not personal.

Question

Dear Microsoft Support,

I am a student trying to use an Azure for Students subscription, but I am unable to access my account properly. After logging in, I am redirected repeatedly or shown that I have no subscriptions or directories.

 

I have already tried:

• Using InPrivate/Incognito mode
• Logging in from multiple browsers
• Following the steps at https://msft.it/6018mbeYs (but I cannot proceed because it requires access to a tenant or subscription)

My school email is ******@stud.noroff.no My Microsoft account email is ******@outlook.com My expected Azure AD tenant should be nabige123outlook.onmicrosoft.com (based on my login)

According to my teacher, I do not need to be assigned to another tenant as I have my own. I don't need a Reader or Contributor role as I will be the Global Admin of my own student subscription tenant. 

 

Please confirm whether or not my student subscription is active, I cannot see it under Subscriptions. I need this to be able to continue with my course. If you have any troubles, please copy my teacher ******@noroff.no

 

Thank you for your help.

Kind regards, Nabi ******@outlook.com