Customized AR Statement (08.600.00) report prints incorrectly when you use the Quick Send feature in Microsoft Dynamics SL

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This article provides a solution to an issue where customized AR Statement (08.600.00) report prints incorrectly when you use the Quick Send feature in Microsoft Dynamics SL.

Applies to:   Microsoft Dynamics SL
Original KB number:   2722450

Symptoms

When you use the Quick Send feature in Microsoft Dynamics SL together with a customized AR Statements (08.600.00) report, you may find one or more of the following situations:

  • The report prints blank
  • The attachment on the Quick Send email message is blank
  • Statements for customers who are set up for Quick Send are also incorrectly printed to paper

Cause

The selection formula on the customized crystal report is incorrect.

Resolution

Verify the selection formula on your AR Statement in Crystal Reports. To do it, follow these steps:

  1. Open the Report Control Maintenance (98.300.00) screen in Microsoft Dynamics SL.

  2. Enter 08.600 in the Report Number field.

  3. Note of the values in the Report Format field for the first and third rows. Their formats have to be different. By default, the first row should show 08600 and the third row should show 08600PP. They can be changed. However the same value can't be used for the first and third rows.

  4. The value in the first row of step 3 is the name of the crystal report file that is used to print the report to the printer. Open this report in Crystal Reports.

  5. From the Report menu, select Selection Formula and then select Record...

  6. The formula should look like the following example:

    {ar08600_wrk.ri_id}=tonumber(riparam("RI_ID")) and {AR08600_wrk.ASID} = 0

  7. Save and close the report.

  8. The value in the third row of step 3 is the name of the crystal report file that is used to email the report to the customer. Open this report in Crystal Reports.

  9. From the Report menu, select Selection Formula and then select Record...

  10. The formula should be blank.

  11. Save and close the report.