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Cireson Service Manager Portal

Create and Update Work Items through the Cireson Portal for System Center Service Manager

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Cireson
URL https://cireson.com
Email support@cireson.com
Connector Metadata
Publisher Cireson
Website https://cireson.com/
Privacy policy https://cireson.com/privacy-statement/
Categories AI;Website

Extend your Cireson Service Manager Portal investment into the M365 ecosystem with the ability to control Work Items from Power Automate.

Prerequisites

You will need an active Cireson Service Manager Portal license and your portal must be internet facing.

How to get credentials

Create a Platform (API) Token in your Service Manager Portal as outlined at https://kb.cireson.com/article/user-guide-authentication-tokens-and-knowledge-base-reporting/2507.

Get started with your connector

Several common operations are supported such as:

  • When a New Comment is Added
    • This event occurs anytime a comment is added to any Work Item. You can filter this event to either Analyst Comments or End User Comments
  • When a New Work Item is Created
    • This event occurs anytime a Work Item is created. You can filter this event to either Incident, Service Request, Change Request, Problem, or Release Record
  • Create/Update a Work Item
    • This action can be used to change common properties on a Work Item such as Title, Description, Priority, Urgency, as well as the Assigned/Affected User by their email address. By using a User's email address, you can tie in other M365 integrations where an email is used to identify a user.

Creating a connection

The connector supports the following authentication types:

Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Portal URL string Service Manager Portal URL True
APIKey securestring The APIKey for this api True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Add Comment to Work Item

Add action log comments to a work item

Create a Change Request

Create a Change Request

Create a Problem

Create a Problem

Create a Release Record

Create a Release Record

Create a Service Request

Create a Service Request

Create an Incident

Create an Incident

Delete Work Item

Delete Work Item

Get Work Item

Get Work Item data given the Id

Update an Incident

Update an Incident

Update Change Request

Update Change Request

Update Problem

Update Problem

Update Release Record

Update ReleaseRecord

Update Service Request

Update Service Request

Add Comment to Work Item

Add action log comments to a work item

Parameters

Name Key Required Type Description
Work Item Id
id True string

Work Item Id

Comment
Description string

Comment

Added By
EnteredBy string

Added By

Is Private
IsPrivate boolean

Is Private

Comment Type
ActionType string

Comment Type

Returns

Create a Change Request

Create a Change Request

Parameters

Name Key Required Type Description
Title
Title string

Title

Description
Description string

Description

Priority
Priority string

Priority

Area
Area string

Area

Impact
Impact string

Impact

Risk
Risk string

Risk

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Create a Problem

Create a Problem

Parameters

Name Key Required Type Description
Title
Title string

Title

Description
Description string

Description

Priority
Priority string

Priority

Source
Source string

Source

Category
Category string

Category

Impact
Impact string

Impact

Urgency
Urgency string

Urgency

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Create a Release Record

Create a Release Record

Parameters

Name Key Required Type Description
Title
Title string

Title

Description
Description string

Description

Type
Type string

Type

Category
Category string

Category

Impact
Impact string

Impact

Risk
Risk string

Risk

Priority
Priority string

Priority

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Create a Service Request

Create a Service Request

Parameters

Name Key Required Type Description
Title
Title string

Title

Description
Description string

Description

Priority
Priority string

Priority

Area
Area True string

Area

Urgency
Urgency True string

Urgency

Source
Source True string

Source

Support Group
SupportGroup string

Support Group

Status
Status string

Status

Affected User
RequestedWorkItem string

Affected User

Assigned User
AssignedWorkItem string

Assigned User

Returns

Create an Incident

Create an Incident

Parameters

Name Key Required Type Description
Title
Title string

Title

Description
Description string

Description

Priority
Priority integer

Priority

Classification
Classification True string

Classification

Urgency
Urgency True string

Urgency

Impact
Impact True string

Impact

Source
Source True string

Source

Support Group
SupportGroup string

Support Group

Status
Status string

Status

Affected User
RequestedWorkItem string

Affected User

Assigned User
AssignedWorkItem string

Assigned User

Returns

Delete Work Item

Delete Work Item

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Returns

Name Path Type Description
message
message string

message

success
success boolean

success

data
data string

data

exception
exception string

exception

BaseId
BaseId string

BaseId

Get Work Item

Get Work Item data given the Id

Parameters

Name Key Required Type Description
Work Item Id
WorkItemId True string

Work Item Id

Returns

Update an Incident

Update an Incident

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority integer

Priority

Classification
Classification string

Classification

Urgency
Urgency string

Urgency

Impact
Impact string

Impact

Source
Source string

Source

Support Group
SupportGroup string

Support Group

Status
Status string

Status

Affected User
RequestedWorkItem string

Affected User

Assigned User
AssignedWorkItem string

Assigned User

Returns

Update Change Request

Update Change Request

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority string

Priority

Area
Area string

Area

Impact
Impact string

Impact

Risk
Risk string

Risk

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Update Problem

Update Problem

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority string

Priority

Source
Source string

Source

Category
Category string

Category

Impact
Impact string

Impact

Urgency
Urgency string

Urgency

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Update Release Record

Update ReleaseRecord

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Title
Title string

Title

Description
Description string

Description

Type
Type string

Type

Category
Category string

Category

Impact
Impact string

Impact

Risk
Risk string

Risk

Priority
Priority string

Priority

Status
Status string

Status

Assigned User
AssignedWorkItem string

Assigned User

Returns

Update Service Request

Update Service Request

Parameters

Name Key Required Type Description
Work Item Id
Id True string

Work Item Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority integer

Priority

Classification
Classification string

Classification

Urgency
Urgency string

Urgency

Impact
Impact string

Impact

Source
Source string

Source

Support Group
SupportGroup string

Support Group

Status
Status string

Status

Affected User
RequestedWorkItem string

Affected User

Assigned User
AssignedWorkItem string

Assigned User

Returns

Triggers

When a New Comment is Added

When a New Comment is Added

When a New Work Item is Created

When a New Work Item is Created

When a New Comment is Added

When a New Comment is Added

Parameters

Name Key Required Type Description
Comment Type
WorkItemClassType True string

Comment Type

Returns

When a New Work Item is Created

When a New Work Item is Created

Parameters

Name Key Required Type Description
Work Item Type
WorkItemClassType True string

Work Item Class Type

Returns

Definitions

WorkItem_CreatedSRResponse

Name Path Type Description
Id
Id string

Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority object

Priority

Classification
Classification object

Classification

Urgency
Urgency object

Urgency

Impact
Impact object

Impact

Source
Source object

Source

Support Group
SupportGroup object

Support Group

Status
Status object

Status

Assigned User
AssignedWorkItem object

Assigned User

Affected User
RequestedWorkItem object

Affected User

WorkItem_CreatedIRResponse

Name Path Type Description
Id
Id string

Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority integer

Priority

Urgency
Urgency object

Urgency

Impact
Impact object

Impact

Source
Source object

Source

Support Group
SupportGroup object

Support Group

Status
Status object

Status

Assigned User
AssignedWorkItem object

Assigned User

Affected User
RequestedWorkItem object

Affected User

WorkItem_GetResponse

Name Path Type Description
Id
Id string

Id

Title
Title string

Title

Description
Description string

Description

Priority
PriorityText string

Priority

Classification
Classification object

Classification

Urgency
Urgency object

Urgency

Impact
Impact object

Impact

Source
Source object

Source

Support Group
SupportGroup object

Support Group

Status
Status object

Status

Assigned User
AssignedWorkItem object

Assigned User

Affected User
RequestedWorkItem object

Affected User

WorkItem_WebhookResponse

Name Path Type Description
Id
Id string

Id

Title
Title string

Title

Description
Description string

Description

Priority
Priority

Priority

Classification
Classification object

Classification

Urgency
Urgency object

Urgency

Impact
Impact object

Impact

Source
Source object

Source

Support Group
SupportGroup object

Support Group

Status
Status object

Status

Assigned User
AssignedWorkItem object

Assigned User

Affected User
RequestedWorkItem object

Affected User

WorkItem_ActionLogResponse

Name Path Type Description
Id
Id string

Id

Title
Title string

Title

Applies To Trouble Ticket
AppliesToTroubleTicket

Action Log entries for incident and problem

Applies To WorkItem
AppliesToWorkItem

Action Log entries for workitems

WorkItem_ActionLogWebhookResponse

Name Path Type Description
Work Item Id
WorkItemID string

Work Item Id

Entered By
EnteredBy string

Entered By

Is Private
IsPrivate boolean

Is Private

Comment
Description string

Comment

Entered Date
EnteredDate string

Entered Date

Last Modified Date
LastModified string

Last Modified Date