Richard's Support Ramblings
Things I've seen as Microsoft Support Escalation Engineer
User not seeing new emails in OWA, but sees them in Outlook
This was a case that turned out to be something very simple, but had the user's admin and myself...
Date: 07/24/2018
"Stall" attempting to migrate a specific mailbox from Exchange 2013 to Exchange Online
Our symptom here was that the mailbox in question would begin to migrate, but then would stall at...
Date: 07/24/2018
After enabling Out of Office (Automatic) replies, the replies are not being sent out
As noted in the post title, after enabling Out of Office (Automatic) replies, the replies were not...
Date: 04/06/2018
Using PowerShell ISE to connect to Exchange Online when MFA is enabled
The customer here wished to be able to use the PowerShell ISE and still be able to connect with MFA...
Date: 04/04/2018
Getting Public Folder Statistics Report in O365/Exchange Online
In this case, the customer was looking for a way to get the following information from the Public...
Date: 04/04/2018
User failing to migrate with "Server returned an invalid SOAP Fault - unexpected end of file"
The customer here was trying to migrate a mailbox from an Exchange 2010 server to Exchange Online....
Date: 10/24/2017
Archive policy not moving emails from main mailbox to archive
The customer in this case had an Archive policy set on the mailbox that should move all items older...
Date: 10/24/2017
Using an Exchange Transport Rule to reject messages sent to a specific domain with a custom NDR
In this case, the customer had the following request: We migrated domains two years ago, and now are...
Date: 10/24/2017
Account is not a member of Enterprise Admins group when configuring AD Connect
When attempting to go through the configuration of Microsoft Azure AD Connect to set up directory...
Date: 08/12/2016
Meetings Disappearing From Exchange 2003 Resource/Room Mailboxes
In this case, I was presented with the symptom of meetings disappearing from a Resource mailbox in...
Date: 08/08/2011
Problems accessing Free/Busy information and logging into OWA in Exchange 2007
In this case, the customer had an extended Exchange 2003 outage, and so they brought some important...
Date: 08/02/2011
Running ESEUTIL against a database from another server on a different OS version
In this case, the customer was running snapshot backups against their Exchange Server 2007 running...
Date: 08/02/2011
Exchange 2007 - Legacy Free/Busy Info not Publishing to Public Folders
Problem: ===================================== Free/Busy information was not being published...
Date: 03/03/2011
Exchange 2010 Management Tools are very slow to open and respond
When this case came to me, the situation was that the Exchange Management tools (both the Shell and...
Date: 02/16/2011
“This email address already exists in the Organization”
This was a case where whenever we would try to give a specific Email Address to an existing user...
Date: 01/13/2011
Exchange 2010 SP1, Outlook 2010 Cached Mode, and Retention Policies - Why do my items show expired in Outlook, but are not being removed by Exchange?
The symptoms of this issue were pretty simple: The customer had applied a Retention Policy to the...
Date: 12/14/2010
Exceptions Received After Running Successful Modification Operations with Exchange 2010 SP1
In this case, what we were running into, is that when commands are run that make modifications to...
Date: 12/13/2010
After Migrating Resource Mailbox to Exchange 2010 Automatic Booking Doesn’t Work
When migrating resource mailboxes from Exchange 2003 to Exchange 2007 or 2010, if you have...
Date: 11/05/2010
Even More Exchange 2010 Management Tools Fun
Edited 1/17/2011 to add second error message listed below. Edited 3/7/2011 with additional netsh...
Date: 10/06/2010
More Exchange 2010 Management Tools Fun
Yet another Exchange 2010 Management Tools error case, with the error: The WinRM client cannot...
Date: 07/26/2010
Exchange 2010 and the Exchange Trusted Subsystem
In this case, the problem was initially manifesting itself as the following error when trying to...
Date: 07/12/2010
Exchange 2010 Management Tools Error
This past week I was working with a customer who would receive the following error starting the...
Date: 06/29/2010
MSExchange ADAccess (DSAccess) errors and the “Manage auditing and security” right
(Edited 8/8/2011 to add additional error that might be found in the 2114 description. This is...
Date: 06/16/2010
Exchange 2007 Management Shell Errors
My latest adventure was in the form of errors trying to run just about any command in the Exchange...
Date: 04/02/2010
Export-Mailbox using a filter does not export anything
Recently I was working with a customer on a case with Exchange 2007 where they were trying to use...
Date: 11/18/2009