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| Enabled for | preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Aug 1, 2024 |
Oct 31, 2024 |
Business value
By deploying the voice channel in Customer Service via remote desktops, businesses gain significant IT cost savings by providing standardized and secure agent desktops. This approach also helps efficiently manage environments for remote workers, as you onboard remote agents by simply providing an Azure Virtual Desktop setup and sign-in to get started.
Feature details
Organizations are moving to Azure Virtual Desktop to access tools and services that support their customers and provide better management and control of their agent devices. An agent might need to access an Azure Virtual Desktop instance located in Europe if they're supporting European customers and handling their data, or an Azure Virtual Desktop instance in Asia Pacific for other use cases. To establish voice connections, a voice channel client supports Azure Virtual Desktop for VDI client as part of this release for the agent user interface.
Additional resources
Use Microsoft Azure Virtual Desktop to access voice channel (docs)