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Als agenteigenaar is het ontvangen van feedback van gebruikers een belangrijke stap in het verbeteren van de effectiviteit en betrouwbaarheid van uw conversational agent. U krijgt waardevol inzicht in de prestaties van uw agent, identificeert verbeterpunten en zorgt voor een prettigere gebruikerservaring.
In dit artikel leert u hoe u Adaptieve Kaarten kunt gebruiken om feedback van gebruikers te verzamelen na elke interactie met uw agent, zonder de gebruiker te irriteren. Door dit feedbackmechanisme te implementeren, kunt u de kwaliteit van de reacties van agenten beoordelen en verbeteren, terwijl u tegelijkertijd de tevredenheid van de gebruikers waarborgt. Het feedbackmechanisme werkt voor een klantenservicemedewerker, een informatieassistent en elk ander type gesprekspartner. In dit voorbeeldscenario gebruiken we gegenereerde antwoorden, maar u kunt dezelfde aanpak gebruiken voor elk type antwoord.
De uiteindelijke uitvoer van dit voorbeeldscenario toont na het antwoord van de agent een bericht met de tekst: "Antwoord gegenereerd, geef een beoordeling."
Een knooppunt voor generatieve antwoorden toevoegen
Open het gewenste onderwerp, selecteer het pictogram Knooppunt toevoegen
onder het knooppunt waaraan u het generatieve antwoordknooppunt wilt toevoegen, wijs naar Geavanceerd en selecteer Generatieve antwoorden.Selecteer op uw nieuwe knooppunt Generatieve antwoorden maken de systeemvariabele Activity.Text voor Invoer de systeemvariabele.
In het paneel Eigenschappen voor generatieve antwoorden maken:
Selecteer Kennis toevoegen en voeg een openbare website toe, zoals
https://learn.microsoft.com/.Breid de sectie Geavanceerd uit en maak een globale variabele. Typ een betekenisvolle naam voor de variabele, zoals
VarStoreAnswer. Deze variabele slaat het antwoord op dat is gegenereerd als reactie op een vraag van de gebruiker.Maak het vakje Een bericht verzenden leeg.
Voeg een adaptieve kaart toe aan een vraagknooppunt of berichtknooppunt
Voeg een knooppunt Vraag of een knooppunt Bericht toe en voeg een Adaptieve kaart toe aan dit knooppunt.
Ga in het paneel Eigenschappen van Adaptieve kaart naar Formule en vervang de standaardinhoud door de volgende Power Fx-formule:
{ type: "AdaptiveCard", '$schema': "http://adaptivecards.io/schemas/adaptive-card.json", version: "1.5", body: [ { type: "Container", items: [ { type: "TextBlock", text: Global.VarStoreAnswer, wrap: true } ] }, { type: "Container", items: [ { type: "ColumnSet", columns: [ { type: "Column", width: "90", items: [ { type: "TextBlock", text: "Generated answer, please rate it", wrap: true, size: "Small", color: "Accent" } ] }, { type: "Column", width: "5", items: [ { type: "Image", url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E", width: "15px", height: "15px", selectAction: { type: "Action.Submit", data: "This generated answer wasn't useful" } } ] }, { type: "Column", width: "5", items: [ { type: "Image", url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E", width: "15px", height: "15px", selectAction: { type: "Action.Submit", data: "This generated answer was useful" } } ] } ] } ] } ] }De adaptieve kaart die met deze formule is gemaakt, verschijnt op uw knooppunt.
Test uw onderwerp en sla het op.
Verfijn uw feedbackverzamelingsmechanisme
Om de duimen omhoog en omlaag vast te leggen, activeert u het specifieke onderwerp om meer feedback te krijgen. Gebaseerd op selecties van duimen omhoog of omlaag, worden zinnen opgenomen door het onderwerp.
Hier is het YAML-bestand dat moet worden omgeleid naar deze onderwerp om deze responsen vast te leggen.
kind: AdaptiveDialog
beginDialog:
kind: OnRecognizedIntent
id: main
condition: =!IsBlank(Global.VarStoreAnswer)
intent:
displayName: Untitled
actions:
- kind: SendActivity
id: sendActivity_XauhTN
activity:
attachments:
- kind: AdaptiveCardTemplate
cardContent: |-
={
type: "AdaptiveCard",
'$schema': "http://adaptivecards.io/schemas/adaptive-card.json",
version: "1.5",
body: [
{
type: "Container",
items: [
{
type: "TextBlock",
text: Global.VarStoreAnswer,
wrap: true
}
]
},
{
type: "Container",
items: [
{
type: "ColumnSet",
columns: [
{
type: "Column",
width: "90",
items: [
{
type: "TextBlock",
text: "Generated answer, please rate it",
wrap: true,
size: "Small",
color: "Accent"
}
]
},
{
type: "Column",
width: "5",
items: [
{
type: "Image",
url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
width: "15px",
height: "15px",
selectAction: {
type: "Action.Submit",
data: "This generated answer wasn't useful"
}
}
]
},
{
type: "Column",
width: "5",
items: [
{
type: "Image",
url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
width: "15px",
height: "15px",
selectAction: {
type: "Action.Submit",
data: "This generated answer was useful"
}
}
]
}
]
}
]
}
]
}