How to Enable a User for Unified Messaging
Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3
This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable an existing mail-enabled Exchange recipient for Unified Messaging (UM). When you enable a user for Unified Messaging, a default set of UM properties are applied to the user and the user will be able to use the Unified Messaging features that are found in Microsoft Exchange Server 2007.
Note
If you want to prevent a user from receiving voice mail but want to give them access to their Exchange 2007 mailbox by using Outlook Voice Access, you can enable the user for Unified Messaging and configure the user's mailbox to have an extension number that is currently not being used by another user in the organization.
New in Service Pack 1 (SP1)
When you enable a user for Unified Messaging you have the option to add a Session Initiation Protocol (SIP) or E.164 address for the user. However, the user must still have an extension number configured.
You will be unable to change the extension number or the SIP or E.164 address after you have enabled the user for Unified Messaging by using the Set-UMmailbox cmdlet or in the Unified Messaging properties for the user. You must add, remove, or modify the Exchange Unified Messaging proxy addresses (EUM addresses) for a user by using the EUM Address menu item on the E-mail Addresses tab on the user's mailbox properties.
Before You Begin
To perform the following procedures, the account you use must be delegated the Exchange Recipient Administrator role.
For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.
Also, before you perform these procedures, confirm the following:
The existing Exchange 2007 recipient has an Exchange 2007 mailbox.
The existing Exchange 2007 recipient is currently not enabled for Unified Messaging.
A UM dial plan has been created.
A UM mailbox policy has been created.
The extension number assigned to the user is unique and includes the correct number of digits for the UM dial plan.
Procedure
Exchange 2007 SP1
To use the Exchange Management Console to enable a user for Unified Messaging
In the console tree of the Exchange Management Console, expand Recipient Configuration.
In the result pane, select the user mailbox that you want to enable for Unified Messaging.
In the action pane, click Enable Unified Messaging.
In the Enable Unified Messaging wizard, on the Introduction page, in the Unified Messaging Mailbox Policy box, click Browse.
In the Select UM Mailbox Policy window, select the UM mailbox policy, and then click OK.
To configure the PIN settings for the user, select from the following options:
Automatically generate PIN to access Outlook Voice Access
Manually specify PIN
Require user to reset PIN at first telephone logon
Click Next.
On the Extension Configuration page, select from the following options:
Automatically generated mailbox extension
If you have configured an extension number for the user in the Business field on the Address and Phone tab in the user's properties, the extension number will be generated automatically.
Manually entered mailbox extension
If you have not configured an extension number for the user, enter the extension number for the user in the Manually entered mailbox extension box. If you have associated the user with a SIP URI or E.164 dial plan, you must also manually enter a mailbox extension for the user. This extension number is used when a user uses Outlook Voice Access to access their Exchange 2007 mailbox.
Automatically generated SIP resource identifier
This option will be available if the user who you are enabling for Unified Messaging is associated with either a SIP URI or E.164 dial plan. If you have deployed Microsoft Microsoft Communications Server 2007, the user's SIP address is taken from the msRTCSIP-PrimaryUserAddress attribute in the Active Directory directory service. If this attribute is not populated, the user's primary SMTP address will be used for the SIP address. By default, this setting is enabled. For example, tony.smith@contoso.com.
Manually entered SIP resource identifier
This option will be available if the user who you are enabling for Unified Messaging is associated with either a SIP URI or E.164 dial plan. If you are associating the user with an E.164 dial plan, you must manually enter an E.164 address for the user. The number that is entered must be in the correct E.164 format. For example +14255551234.
Click Next.
On the Enable Unified Messaging page, click Enable.
In the Enable Unified Messaging wizard, on the Completion page, click Finish.
To use the Exchange Management Shell to enable a user for Unified Messaging
Run the following command:
Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyDomainUMPolicy
For more information about syntax and parameters, see Enable-UMMailbox.
Exchange 2007 RTM
To use the Exchange Management Console to enable a user for Unified Messaging
In the console tree of the Exchange Management Console, expand the Recipient Configuration node.
In the result pane, select the user mailbox that you want to enable for Unified Messaging.
In the action pane, click Enable Unified Messaging.
In the Enable Unified Messaging wizard, on the Enable page, in the Unified Messaging Mailbox Policy box, click Browse.
In the Select UM Mailbox Policy window, select the UM mailbox policy, and then click OK.
To configure the extension numbering information select from the following options:
Automatically generated mailbox extension
If you have configured an extension number for the user in the Business field on the Address and Phone tab in the user's properties, the extension number will be generated automatically.
Manually entered mailbox extension
If you have not configured an extension number for the user, enter the extension number for the user in the Manually entered mailbox extension box.
To configure the PIN settings for the user, select from the following options:
Automatically generate PIN to access Outlook Voice Access
Manually specify PIN
Require user to reset PIN at first telephone logon
If you have configured an extension number for the user in the Business field on the Address and Phone tab in the user's properties, the extension will be generated automatically. If you have not configured an extension number for the user, enter the extension number for the user in the Manually entered mailbox extension box.
In the Enable Unified Messaging wizard, on the Enable Unified Messaging page, click Enable.
In the Enable Unified Messaging wizard, on the Completion page, click Finish.
To use the Exchange Management Shell to enable a user for Unified Messaging
Run the following command:
Enable-UMMailbox -Identity tonysmith@contoso.com -UMMailboxPolicy MyDomainUMPolicy
For more information about syntax and parameters, see Enable-UMMailbox (RTM).
For More Information
For more information about how to install the Unified Messaging server role, see How to Perform a Custom Installation Using Exchange Server 2007 Setup.
For more information about how to create a new UM dial plan, see How to Create a New Unified Messaging Dial Plan.
For more information about how to create a new UM mailbox policy, see How to Create a New Unified Messaging Mailbox Policy.
For more information about how to create a mailbox for a new user, see How to Create a Mailbox for a New User.