Troubleshooting Error 0x8004010F When Outlook 2007 Clients Download OAB

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

This topic provides information about how to troubleshoot error 0x8004010F when Microsoft Office Outlook 2007 clients fail to download the offline address book (OAB). You may receive the following error message: "Task ‘Microsoft Exchange’ reported error (0x8004010F): ‘The operation failed. An object cannot be found.’

This issue may occur when Outlook 2007 is started on a client that is not a member of a domain. The service connection point is not available to deliver the offline address book, and Outlook tries to locate the Autodiscover service by using Domain Name System (DNS). For Outlook to locate the Autodiscover service by using DNS, there must be a host record in DNS for the Autodiscover service that maps the entry point, or public IP address, to the Client Access server where the Autodiscover service is hosted.

Before You Begin

To perform this procedure, the account you use must be delegated membership in the local Administrators group. For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Resolution

To resolve this issue, add a host (A) record in DNS for Autodiscover.domain.com and point to the Exchange 2007 server that has the Client Access server role. For example, if the user’s primary SMTP address is user@contoso.com, the host (A) record you need to add is: autodiscover.contoso.com A <IPaddress>. For more information about adding a host (A) record, see Add a host (A) record to corporate DNS for a federation server.