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You Receive an Error Message Related to Mailbox Access When You Enable a User Account for Unified Messaging in Exchange 2007

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

This topic provides information about how to troubleshoot issues that you may experience when you try to enable a user account for Unified Messaging (UM) in Microsoft Exchange Server 2007.

When you run the Set-UMMailboxPin cmdlet, you receive the following error message:

An error occurred while accessing the mailbox for user <UserName>. Please see the event logs on the server <ServerName> for more information.

When a user tries to reset his or her PIN, the e-mail message that contains the new PIN is sent to the Drafts folder in Microsoft Office Outlook. In this scenario, the following event is logged in the Application log:

Event Type: Warning

Event Source: MSExchange Unified Messaging

Event ID: 1174

Description: An error occurred while performing the following operation: 'Submit PIN Reset Message' for user '<UserName>'. 'Cannot submit message'.

When you configure a user's PIN to enable that user's account for Unified Messaging, an error occurs. In this scenario, Exchange 2007 does not send a Welcome e-mail message to that particular user.

Cause

This problem occurs when the Exchange server computer account (ServerName$) does not have sufficient permissions to access the VoiceMessageOriginator stub object.

Resolution

To resolve this issue, follow these steps:

  1. Start the Active Directory Services Interfaces Editor (ADSI Edit) tool. To do this, click Start, click Run, type adsiedit.msc, and then click OK.

  2. Connect to the Configuration container. To do this, click Connect to on the Action menu. In the Select a well know Naming Context list, click Configuration, and then click OK.

  3. Expand Configuration, expand CN=Configuration,DC=contoso,DC=com, expand CN=Services, expand CN=Microsoft Exchange, expand CN=<OrganizationName>, and then expand CN=Transport Settings.

  4. In the details pane, right-click CN=MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e, and then click Properties.

  5. Click the Security tab.

  6. Click Add, and then click Object Types.

  7. Click to select the Computers check box, and then click OK.

  8. In the Enter the object names to select box, type the name of the Exchange Unified Messaging server, click Check Names, and then click OK.

  9. In the Group or user name list, click the Unified Messaging server that you added (<ServerName> (CONTOSO\ServerName$)).

  10. In the Permissions for ServerName list, click to select the Full control check box in the Allow column.

  11. Click Apply, and then click OK.

  12. Exit the ADSI Edit tool.

For More Information

For more information about how to configure Unified Messaging in Exchange 2007, see Managing Unified Messaging.