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Install or Upgrade to Exchange 2010 SP2 Unified Messaging

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can deploy Exchange Server 2010 Service Pack 2 (SP2) on your Unified Messaging servers by performing a clean installation of Exchange 2010 SP2, by upgrading from Exchange Server 2007 SP3 to Exchange 2010 SP2, or by upgrading from the RTM or SP1 version of Exchange 2010 to Exchange 2010 SP2.

Upgrading Exchange Unified Messaging Servers to SP2

There are several steps that you must complete to correctly install or upgrade your Exchange Unified Messaging (UM) servers. However, different steps are required depending on the method you're using to deploy Exchange 2010 SP2 on your UM servers. These methods include:

Performing a Clean Installation of Exchange 2010 SP2

The following steps are required to perform a clean installation of Exchange 2010 SP2 on a new Unified Messaging server.

Step 1: Prerequisites

Starting with Exchange 2010 SP1, the Unified Messaging server role relied on Unified Communications Managed API v. 2.0 (UCMA) for its underlying SIP signaling and speech processing. The UCMA platform, along with its prerequisites, must be installed on the UM server before you install or upgrade UM to Exchange 2010 SP2. If any of the prerequisites are missing from the server, Exchange 2010 SP2 Setup will inform you that the component is missing and provide you with a download link so you can download and install it. Then you can continue by restarting Setup for SP2.

The Unified Messaging server role in Exchange 2010 SP2 relies on the following components and requires that they be installed prior to installing SP2:

For more information about UCMA, see UCMA 2.0 Core Architecture or Overview of Unified Messaging.

Step 2: Download and Install Exchange 2010 SP2

You can download and install Exchange 2010 SP2 on each server or install SP2 from the Exchange 2010 SP2 DVD. Either way, you use the Microsoft Exchange Server 2010 Service Pack 2 Setup wizard to install Exchange 2010 SP2.

Step 3: Download and Install the Exchange 2010 SP2 UM Language Packs

Exchange Unified Messaging language packs are version-specific and platform-specific. Since Exchange 2007, there have been separate releases for UM language packs, including the RTM version of Exchange 2007, Exchange 2007 SP1, SP2, and SP3, the RTM version of Exchange 2010, and Exchange 2010 SP1 and SP2. For some of these versions, both 32-bit and 64-bit downloads are available, but for other releases only 64-bit downloads are available.

It's very important that you install the correct version and platform of the UM language packs on a UM server. Don't install UM language packs on a Unified Messaging server that's running an earlier version of Exchange or that's designed for a 32-bit platform.

The last task to perform when you upgrade is to download and install the required Unified Messaging SP2 language packs that you need on the UM servers in your organization. Make sure to install each UM language pack on each UM server and to set the default language on all dial plans that the UM server is associated with. Setting the default language makes that language available to users. Each UM language pack is bundled in a single .exe file. To download the SP2 UM language packs, see Exchange Server 2010 SP2 UM Language Packs.

Important

To ensure that all Unified Messaging features are available in the UM language packs you install, you must install the Exchange 2010 Client and Server Language Pack on each UM server in the dial plan. If you don’t install the Client and Server Language Pack, some features may not work as expected. Some features, like Voice Mail Preview, will work in the language that's configured on the dial plan, but when only the UM language pack is installed. However, features like Outlook Voice Access and user interface text won’t work in the language chosen by the user without having both the UM language pack and the Client and Server Language Pack installed. The language pack bundle for Exchange Server 2010 Service Pack 2 (SP2) is integrated into the download for Exchange 2010 SP2. To download SP2 for Exchange 2010, see Microsoft Exchange Server 2010 Service Pack 2 (SP2). However, the language pack bundle for Exchange 2010 SP1 is still available. To download and install the additional Exchange 2010 SP1 client and server language packs on servers in your organization, see the Microsoft Exchange Server 2010 SP1 Language Pack Bundle.

Step 4: Add the UM Server to a UM Dial Plan

After you install the Unified Messaging server, it's in an enabled state. However, before the UM server can answer and process incoming calls, you must add the UM server to a UM dial plan. You can add an Exchange 2010 SP2 UM server to one or more UM dial plans that have different security settings at the same time. For more information, see Add a UM Server to a Dial Plan.

Upgrading Unified Messaging from Exchange 2007 SP3

The following steps are required to perform an upgrade on a Unified Messaging server that has Exchange 2007 SP3 installed to an Exchange 2010 SP2 Unified Messaging server.

Step 1: Verify Installation of Exchange 2010 Servers

Verify that you've deployed or upgraded the Client Access, Mailbox, and Hub Transport servers in your organization to Exchange 2010. For details, see Verify an Exchange 2010 Installation.

Step 2: Disable Call Answering

While you're upgrading the UM server running Exchange 2007 SP3, you don't want it to be able to answering incoming calls. Perform one of the following two tasks to prevent the UM server from answering incoming calls:

Step 3: Remove Any UM Language Packs

Unified Messaging language packs make it possible for Exchange 2007 and Exchange 2010 UM servers to speak additional languages to callers and recognize languages other than US English (en-US) when callers use Automatic Speech Recognition (ASR) or when voice messages are transcribed. Several UM language packs are available for Exchange 2010 SP2.

After you install the Unified Messaging sever role, only the en-US UM language pack is available. If you've installed other UM language packs in addition to the en-US language pack on any UM server, you must first remove all Exchange 2007 UM language packs except the en-US language pack (because it can't be removed). You must do this because of the differences between the speech services platform included with Exchange 2007 and the platform used for speech services and SIP signaling in Exchange 2010 SP2. For more information about the new UM language packs that are available, see New Unified Messaging Functionality and Voice Mail Features in Exchange 2010 SP1.

To check which UM language packs are installed, run one of the following commands.

  • To see a list of all the language packs that are installed on a specific UM dial plan, run:

    Get-UMDialPlan identity MyUMDialPlan |FormatList

  • To see a list of all the UM language packs installed on a single UM server, run:

    Get-UMServer -identity MyUMServer |FormatList

For more information about how to remove a language pack from a UM server, see How to Remove a Unified Messaging Language Pack from a Unified Messaging Server.

After you've removed all the language packs, install the Exchange 2010 SP2 version. For details, see Upgrade Exchange 2010 UM Language Packs from RTM or SP1 to Exchange 2010 SP2.

Important

If you have multiple UM dial plans in your organization, we recommend that you remove all UM language packs from each of the UM servers that are associated with a single dial plan. After you remove these language packs, you can install the prerequisites and Exchange 2010 SP2 and then install the SP2 UM language packs on each UM server.

Step 4: Prerequisites

Starting with Exchange 2010 SP1, the Unified Messaging server role relied on Unified Communications Managed API v. 2.0 (UCMA) for its underlying SIP signaling and speech processing. The UCMA platform, along with its prerequisites, must be installed on the UM server before you install or upgrade UM to Exchange 2010 SP2. If any prerequisite is missing from the server, Exchange 2010 Setup will inform you that the component is missing and provide you with a link so you can download and install it. Then you can continue by restarting Setup for Exchange 2010 SP2.

The Unified Messaging server role in Exchange 2010 SP2 relies on the following components, and requires that they be installed prior to installing SP2:

For more information about UCMA, see UCMA 2.0 Core Architecture or Overview of Unified Messaging.

Step 5: Download and Install Exchange 2010 SP2

After you've removed the Exchange 2010 RTM UM language packs from the UM servers, you can download and install Exchange 2010 SP2 on each UM server. You use the Microsoft Exchange Server 2010 Service Pack 2 Setup wizard to install Exchange 2010 SP2.

Step 6: Download and Install the SP2 UM Language Packs

Exchange Unified Messaging language packs are version-specific and platform-specific. Since the original release of Exchange 2007, there have been separate releases for UM language packs, including Exchange 2007 RTM, Exchange 2007 SP1, SP2, and SP3, Exchange 2010 RTM, and Exchange 2010 SP1 and SP2. For some of these versions, both 32-bit and 64-bit downloads are available, but for other releases only 64-bit downloads are available.

It's very important that you install the correct version and platform of the UM language packs on a UM server. Don't install UM language packs on a Unified Messaging server that's running an earlier version of Exchange or that's designed for a 32-bit platform.

The last task to perform when you upgrade is to download and install the required Unified Messaging SP2 language packs that you need on the UM servers in your organization. Make sure to install each UM language pack on each UM server and to set the default language on all dial plans that the UM server is associated with. Setting the default language makes that language available to users. Each UM language pack is bundled in a single .exe file. To download the Exchange 2010 SP2 UM language packs, see Exchange Server 2010 SP2 UM Language Packs.

To ensure that all Unified Messaging features are available in the UM language packs you install, you must install the Exchange 2010 Client and Server Language Pack on each UM server in the dial plan. If you don’t install the Client and Server Language Pack, some features may not work as expected. Some features, like Voice Mail Preview, will work in the language that’s configured on the dial plan but when only the UM language pack is installed. However, features like Outlook Voice Access and user interface text won’t work in the language selected by the user without having both the UM language pack and the Client and Server Language Pack installed. The language pack bundle for Exchange Server 2010 Service Pack 2 (SP2) is integrated into the download for Exchange 2010 SP2. To download SP2 for Exchange 2010, see Microsoft Exchange Server 2010 Service Pack 2 (SP2). However, the language pack bundle for Exchange 2010 SP1 is still available. To download and install the additional Exchange 2010 SP1 client and server language packs on servers in your organization, see the Microsoft Exchange Server 2010 SP1 Language Pack Bundle.

Step 7: Add the UM Server to a UM Dial Plan

After you install the Unified Messaging (UM) server, it's in an enabled state. However, before the UM server can answer and process incoming calls, you must add the UM server to a UM dial plan. You can add an Exchange 2010 SP2 UM server to one or more UM dial plans that have different security settings at the same time. For more information, see Add a UM Server to a Dial Plan.

Upgrading from the RTM or SP1 version of Exchange 2010 to SP2

The following steps are required to upgrade a Unified Messaging server running the RTM or SP1 version of Exchange 2010 to Exchange 2010 SP2.

Step 1: Disable Call Answering

While you're upgrading the UM server running Exchange 2010 RTM or SP1, you don't want it to be able to answering incoming calls. Perform one of the following two tasks to prevent the UM server from answering incoming calls:

Step 2: Prerequisites

Starting with Exchange 2010 SP1, the Unified Messaging server role relied on Unified Communications Managed API v. 2.0 (UCMA) for its underlying SIP signaling and speech processing. The UCMA platform, along with its prerequisites, must be installed on the UM server before you install or upgrade UM to Exchange 2010 SP2. If any prerequisite is missing from the server, Exchange 2010 Setup will inform you that the component is missing and provide you with a link so you can download and install it. Then you can continue by restarting Setup for Exchange 2010 SP2.

The Unified Messaging server role in Exchange 2010 SP2 relies on the following, and requires that they be installed prior to installing SP2:

For more information about UCMA, see UCMA 2.0 Core Architecture or Overview of Unified Messaging.

Step 3: Remove any RTM or SP1 UM Language Packs

Unified Messaging language packs make it possible for Exchange 2007 and Exchange 2010 UM servers to speak additional languages to callers and recognize languages other than US English (en-US) when callers use Automatic Speech Recognition (ASR) or when voice messages are transcribed. Several UM language packs are available for Exchange 2010 SP2. For more information about the new UM language packs that are available, see New Unified Messaging Functionality and Voice Mail Features in Exchange 2010 SP1.

After you install the Unified Messaging sever role, only the en-US UM language pack is available. If you've installed other UM language packs in addition to the en-US language pack on any UM server, you must first remove all Exchange 2010 RTM or SP1 UM language packs except the en-US language pack (because it can't be removed). You must do this because of the differences between the speech services platform included with Exchange 2007 SP3 and Exchange 2010 RTM and SP1 and the platform used for speech services and SIP signaling in Exchange 2010 SP2.

To check which UM language packs are installed, run one of the following commands.

  • To see a list of all the language packs that are installed on a specific UM dial plan, run:

    Get-UMDialPlan identity MyUMDialPlan |FormatList

  • To see a list of all the UM language packs installed on a single UM server, run:

    Get-UMServer -identity MyUMServer |FormatList

For more information about how to remove a language pack from a UM server, see Remove a Unified Messaging Language Pack from a UM Server.

After you've removed all the language packs, install the Exchange 2010 SP2 version. For details, see Upgrade Exchange 2010 UM Language Packs from RTM or SP1 to Exchange 2010 SP2.

Important

If you have multiple UM dial plans in your organization, we recommend that you remove all UM language packs from each of the UM servers that are associated with a single dial plan. After you remove these language packs, you can install the prerequisites and Exchange 2010 SP2 and then install the SP2 UM language packs on each UM server.

Step 4: Download and Install Service Pack 2

After you've removed the Exchange 2010 RTM UM language packs from the UM servers, you can download and install Exchange 2010 SP2 on each UM server. You use the Microsoft Exchange Server 2010 Service Pack 2 Setup wizard to install Exchange 2010 SP2.

Step 5: Download and Install the SP2 UM Language Packs

Exchange Unified Messaging language packs are version-specific and platform-specific. Since Exchange 2007, there have been separate releases for UM language packs, including Exchange 2007 RTM, Exchange 2007 SP1, SP2, and SP3, Exchange 2010 RTM, and Exchange 2010 SP1 and SP2. For some of these versions, both 32-bit and 64-bit downloads are available, but for other releases only 64-bit downloads are available.

It's very important that you install the correct version and platform of the UM language packs on a UM server. Don't install UM language packs on a Unified Messaging server that's running an earlier version of Exchange or that's designed for a 32-bit platform.

The last task to perform when you upgrade is to download and install the required Unified Messaging SP2 language packs that you need on the UM servers in your organization. Make sure to install each UM language pack on each UM server and to set the default language on all dial plans that the UM server is associated with. Setting the default language makes that language available to users. Each UM language pack is bundled in a single .exe file. To download the Exchange 2010 SP2 UM language packs, see Exchange Server 2010 SP2 UM Language Packs.

Important

To ensure that all Unified Messaging features are available in the UM language packs you install, you must install the Exchange 2010 Client and Server Language Pack on each UM server in the dial plan. If you don’t install the Client and Server Language Pack, some features may not work as expected. Some features, like Voice Mail Preview, will work in the language that’s configured on the dial plan but when only the UM language pack is installed. However, features like Outlook Voice Access and user interface text won’t work in the language selected by the user without having both the UM language pack and the Client and Server Language Pack installed. The language pack bundle for Service Pack 2 (SP2) is integrated into the download for Exchange Server 2010 SP2. To download SP2 for Exchange 2010, see Microsoft Exchange Server 2010 Service Pack 2 (SP2). However, the language pack bundle for Exchange 2010 SP1 is still available. To download and install the additional Exchange 2010 SP1 client and server language packs on servers in your organization, see the Microsoft Exchange Server 2010 SP1 Language Pack Bundle.

Step 6: Add the UM Server to a UM Dial Plan

When you install the Unified Messaging (UM) server, it's left in an enabled state. However, before the UM server can answer and process incoming calls, you must add the UM server to a UM dial plan. You can add a Microsoft Exchange Server 2010 SP2 UM server to one or more UM dial plans with different security settings at the same time. For details, see Add a UM Server to a Dial Plan.

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