Manage real-time events in Customer Insights - Journeys

Module
15 Units

Intermediate

Business User

Functional Consultant

Customer Insights - Journeys

Dynamics 365 Customer Insights - Journeys capabilities can be highly beneficial for organizations that are planning and implementing events, whether in person or virtually.

Learning objectives

This module explains how to:

Create an event.
Host a Microsoft Teams webinar in Dynamics 365 Customer Insights - Journeys.
Manage sessions, speakers, and sponsorships.
Set up registration options.
Manage event logistics.
Publish an event.
Create event communications and journeys.
View and manage event registrations.
Book hotel rooms for staff, speakers, and guests.
View and manage event attendance.
Follow up with registrants and attendees after the event.

Prerequisites

Basic working knowledge of Customer Insights - Journeys

Introduction min
Create and set up an event min
Create an event from another event min
Host a Microsoft Teams webinar min
Manage sessions, speakers, and sponsorships min
Set up registration options min
Manage event logistics min
Publish an event min
Create event communications and journeys min
View and manage event registrations min
Book hotel rooms for staff, speakers, and guests min
View and manage event attendance min
Follow up with registrants and attendees after the event min
Check your knowledge min
Summary min