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Niestety po angielsku:
1. First<br> try checking the Silverlight version installed on customer PC by opening this url will get all the details on installed version http://www.microsoft.com/getsilverlight<br><br><br><br><br>2. In<br> the Control Panel, open the Add/Remove Programs applet (Programs on Vista) and uninstall Microsoft Silverlight if it is shown as installed by clicking on it and then clicking Uninstall or Remove. If you get an error on this step (for example a dialog saying<br> that the .msi file cannot be found), just continue on to the next step<br><br><br><br>3. ClickStart,<br> and then click on Run. <br><br><br>Ø Typeregedit<br> in the Run box and click on OK.<br><br><br>Ø In<br> Registry Editor expandMy Computer and then expand<br><br><br> HKEY_CLASSES_ROOT<br> and navigate to INSATLLER<br><br><br>Ø ExpandINSTALLER,<br> and then expand PRODUCTS<br><br><br>Ø UnderPRODUCTS<br> right-click{D7314F9862C648A4DB8BE2A5B47BE100**}<br> andthen clickDelete**<br><br><br>****<br><br><br>4. Try<br> updating or installing Silverlighthttp://www.microsoft.com/getsilverlight<br> , if this step fails just continue on to the next step<br><br><br> <br><br><br>5. Using<br> regedit, navigate to HKLM\Software\Microsoft\Silverlight and delete the key<br><br><br> <br><br><br>6. From<br> an administrator command shell you can do this by running: <br><br>reg delete HKLM\Software\Microsoft\Silverlight /f<br><br><br> <br><br><br>7. Using<br> Windows Explorer, delete the “Microsoft Silverlight” directory from under Program Files.<br><br><br> From<br> an administrator command shell on anx86 you can do this by running: <br><br>rmdir /s /q "%ProgramFiles%\Microsoft Silverlight<br><br><br> If<br> you are on a64-bit version of Windows, substitute ProgramFiles(x86): <br><br>rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight<br><br><br><br>8. Try updating or installing<br> Silverlighthttp://www.microsoft.com/getsilverlight<br><br><br>9. If<br> the issue is related to playing Media Streaming using third party players from any website then try resetting the Internet Explorer to defaults |
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