Hi;
My name is Abdirahman, I am an independent advisor and user of Windows 10.
I'm happy to help you with your request.
Can you provide more information after the question below: -
1 - What is the windows 10 build number version?
2 - When did you buy the game?
3 - Have you installed games on Windows Live?
Please reply to me to help you
Thank you
Greetings Abdirahman