Outlook - removing digitally signed e-mails

Question

I'm using Outlook for Mac. When I receive digitally signed messages I cannot delete or move such a message from the inbox. The delete and move buttons/commands are greyed out and inactive. Has anyone encountered this problem? MG

Answer 1

OK, dzięki. Odruch. :-)

Answer 2

Marek dlaczego piszesz po angielsku na polskim forum? pl-pl

Osoby z poza regionu honorują nasz język i odpisują po polsku.

Nie rób tego bo wyrzucę cię na angielskie forum gdzie sam mogłeś zacząć rozmowę.

Pozdrawiam.

Answer 3

Hi,

Unfortunately the problem occurs all the time. To answer your questions it is: (1) the application is up to date, (2) by logging into mail via a browser I can delete a digitally signed message, (3) by using another mail application such as Mail I can delete a digitally signed message, (4) my company's policy does not place any restrictions on dealing with digitally signed messages, (5) deleting and re-entering an account/profile does not solve the problem, (6) I have all permissions to manage my mail, including deleting and moving messages, (7) the Outlook classic version I was using on my Mac had no such restriction. I am very much asking for help and ideas on how to fix my problem. I must admit that this is the first time I have encountered something like this.

Kind regards

Marek

Answer 4

Hi, Marek. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

I am sorry to hear that you are experiencing difficulty removing digitally signed emails. I understand this can be pretty frustrating. I apologize for the inconvenience. Let me try to help.

Additional information would help us get the right solution for you. Please answer the following questions below:

Have you tried logging into Outlook via the web and tried to delete these messages from there?

Do you receive any error message when you attempt to delete them?

To help you troubleshoot the issue, please try the following steps:

If you are using the Outlook app, ensure that you have it updated. sometimes this could be the cause of you not being able to use that function.

Ensure you have the necessary permissions to delete or move the messages. Since these are digitally signed messages, they might come with restrictions sent by the organization's policy.

try creating a new Outlook profile on Mac, and check if the issue persists:

https://support.microsoft.com/office/fed2a955-74df-4a24-bef6-78a426958c4c

Let me know if this helps. Please respond with answers to the inquiry above, so I can offer further assistance if needed.

Regards

Femi