Plan and prepare for Dynamics 365 Commerce in 2022 release wave 2
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Commerce. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
The 2022 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2022 to March 2023. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Commerce.
Overview
Dynamics 365 Commerce is an end-to-end solution delivering seamless commerce across all channels. It encompasses sales, mobility, intelligence, and productivity, to help customer-facing businesses achieve more in a cloud-first, mobile-first way. The solution offers comprehensive support to operate a broad range of business processes, including e-commerce, point of sale, call center, clienteling, merchandising, inventory, and channel management, while providing a unified and immersive customer experience for B2C and B2B engagements across physical and digital channels.
Many areas are being invested in for Dynamics 365 Commerce as a part of 2022 release wave 2. Organizations can leverage Commerce to drive better business outcomes by:
- Engaging customers across channels: Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across physical and digital channels.
- Building your e-commerce presence: Grow your business with a unified digital commerce solution that scales to meet your needs and is optimized for both business (B2B) and consumer (B2C) sales.
- Enabling AI-driven intelligent commerce: Delight your customers with engaging, personalized, and item-based AI-powered recommendations discovery experiences to increase repeat visits, customer retention, and loyalty.
- Modernizing retail stores and streamlining operations: Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
- Gaining agility and scalability through a natively headless solution: Support traditional and emerging channels by using an agile, API-driven headless commerce engine to help adapt to current and emerging needs. Employ a configurable and extensible platform that expands and grows to fit your business needs.
Key features for this release include:
- New B2B e-commerce business opportunities: New capabilities such as sales agreements, and on-behalf-of ordering to facilitate and grow B2B business opportunities.
- Streamlined omnichannel media management: Leverage new workflows in headquarters to manage media assets that are used across channels.
- More performant point of sale: The Store Commerce app, available for Windows, Android, and iOS, delivers better performance, easier serviceability and more deployment choices.
- New digital wallet options: E-commerce customers benefit from out-of-the-box support for Apple Pay and Google Pay.
- Customer service chat options for e-commerce: Use chat to connect customers with call center agents or virtual agents on your e-commerce site.
Updates to Dynamics 365 Commerce 2022 release wave 2
Investment areas
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Commerce below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Commerce
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Product updates | Stay up to date on latest product updates. |
| Release calendar | Know important release milestones. |
| Licensing | Improve your understanding of how to license Commerce. |
| Product documentation | Find documentation for Commerce. |
| User community | Engage with Commerce experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Commerce. |