What's new in Dynamics 365 Contact Center

Welcome to Dynamics 365 Contact Center.

Engagement with customers continues to be revolutionized with the power of Generative AI across all channels of communication. Dynamics 365 Contact Center is an AI-first contact center from Microsoft that works with any CRM or third-party solution, allowing customers to use Omnichannel for Customer Service with AI capabilities with a CRM of the customer’s choice.

Watch out for the new capabilities and exciting features that'll be updated here periodically.

Next steps

System requirements for Dynamics 365 Contact Center