Omnichannel system customizers

Overview

Every organization has a unique way of working. Some organizations have well-defined business processes, and some don’t. As a system customizer, you can customize the forms for your customer service representatives and supervisors to cater to your business process and workflow requirements.

In this section

Use the resources in the following sections to learn how to use Omnichannel for Customer Service for system customizer:

• Customize Active Conversation form
• Customize the session form
• Customize quick view forms