Unified Messaging Subscriber Access Errors and Events

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Microsoft Exchange Server 2010 Unified Messaging (UM) generates subscriber access events in Event Viewer so that you can troubleshoot and verify the performance of the subscriber access components and services. Event Viewer tracks the following kinds of events in the following order based on importance:

1. Error events

2. Warning events

3. Informational events

Subscriber Access Errors and Events

The following table provides a list of the subscriber access events that you can use to troubleshoot and monitor Unified Messaging.

Subscriber access events

Event ID	Category	Event type	Logging	Value or description	Class
1012	UMCore	Warning	LogAlways	User "%1" is locked out of their mailbox because they have entered an incorrect PIN "%2" consecutive times. The PIN must be reset before the user can log on to the mailbox from the telephone again.	Subscriber Access
1013	UMCore	Warning	LogAlways	User "%1" was disconnected by the Unified Messaging server because the user failed to log on "%2" consecutive times. The user did not enter the correct PIN.	Subscriber Access
1019	UMCore	Warning	LogAlways	User "%1" was unable to log on to their mailbox using Outlook Voice Access because the checksum for the user's PIN is not valid. The user will not be able to log on to the system until their PIN is reset.	Subscriber Access
1036	UMCore	Information	LogAlways	The Unified Messaging server successfully authenticated user "%1". The call ID is "%2".	Subscriber Access
1080	UMCore	Warning	LogAlways	The Unified Messaging (UM) server failed to process messages for user "%1" during the call with ID "%2" because the user has exceeded their mailbox quota.	Subscriber Access
1134	UMCore	Warning	LogAlways	The Unified Messaging server detected corrupt user configuration data for user "%1". This data contains information such as whether the user has previously logged on to their mailbox or has set their Out of Office status, and also contains any personalized voice mail greetings the user has recorded. The Unified Messaging server will use default configuration data for the user.	Subscriber Access
1135	UMCore	Error	LogAlways	The Microsoft Exchange Unified Messaging service detected a corrupted PIN for user "%1". The user's UM configuration data contains information such as the user's current PIN and the number of consecutive times the user has entered an incorrect PIN. The user will not be able to log on to the Unified Messaging system until their PIN is reset.	Subscriber Access
1171	UMCallData	Information	LogAlways	Call data: "%1"	Subscriber Access

For More Information

Performance Counter Reference for Unified Messaging Servers

Error and Event Reference for Unified Messaging Servers

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