Unified Messaging Outdialing Errors and Events
Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Microsoft Exchange Server 2010 Unified Messaging (UM) generates outdialing events in Event Viewer so that you can troubleshoot and verify the performance of the outdialing feature in Exchange 2010 Unified Messaging. Event Viewer tracks the following kinds of events in the following order, based on importance:
Error events
Warning events
Informational events
Outdialing Errors and Events
The following table provides a list of the outdialing events that you can use to troubleshoot and monitor Unified Messaging.
Outdialing events
| Event ID | Category | Event type | Logging | Value or description | Class |
|---|---|---|---|---|---|
1005 |
UMCore |
Information |
LogAlways |
The Unified Messaging server is initiating an outgoing call. The calling party is "%1", the party being called is "%2", and the call ID is "%3". |
Outdialing |
1075 |
UMCore |
Information |
LogAlways |
The Unified Messaging server received a Play on Phone request from "%1". The calling number "%2" is dialing "%3" using the IP gateway "%4". |
Outdialing |
1076 |
UMCore |
Warning |
LogAlways |
The Unified Messaging server received a Play on Phone request from user "%1", but the telephone number "%2" cannot be dialed as specified. To correct this issue, make sure that you have properly configured the dialing rules on the UM dial plan and the dial restrictions on the UM mailbox policy that is associated with the user. Diagnostic information: "%3". |
Outdialing |
1085 |
UMCore |
Warning |
LogAlways |
The Unified Messaging server attempted to translate "%1" into a number that can be dialed. "%2". Check the following warning messages: "%3". |
Outdialing |
1087 |
UMCore |
Warning |
LogAlways |
An outgoing call to "%1" could not be established. The selected outgoing IP gateway "%2" returned the error: "%3". The caller ID for this call was "%4". For help troubleshooting the SIP response error code that was specified in the event description, contact the vendors who support your IP gateway and IP PBX hardware. You can also run diagnostic tests on your IP gateway or IP PBX hardware to make sure that the devices are operating correctly. More information: "%5" |
Outdialing |
1173 |
UMCallData |
Information |
LogAlways |
Call data: "%1" |
Outdialing |
For More Information
Performance Counter Reference for Unified Messaging Servers
Error and Event Reference for Unified Messaging Servers
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