Set up Service management in Dynamics 365 Supply Chain Management
Intermediate
Functional Consultant
Business User
Dynamics 365
Supply Chain Management
Service management in Dynamics 365 Supply Chain Management streamlines service operations by providing tools that help manage service agreements, tasks, and orders efficiently. Your organization can use Service management to improve resource allocation, scheduling, and billing through automation, which helps ensure timely service delivery. With built-in repair management and subscription pricing, your organization can optimize service processes, reduce manual work, and improve overall operational efficiency.
Learning objectives
This module explains how to:
- Create service agreements and service agreement groups.
- Work with service intervals.
- Configure time windows and service template groups.
- Work with service tasks.
- Set up service objects and groups.
- Configure service object relations.
- Create template BOMs.
- Configure reason codes.
- Set up subscriptions.
- Analyze service agreements.
- Configure repair management.
Prerequisites
- Knowledge of Dynamics 365 Supply Chain Management
- Knowledge of inventory management and purchasing processes