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Update-AzSupportTicket

  • Reference
Module:
Az.Support

This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.

Syntax

Update-AzSupportTicket
      -Name <String>
      [-SubscriptionId <String>]
      [-AdvancedDiagnosticConsent <String>]
      [-ContactDetailAdditionalEmailAddress <String[]>]
      [-ContactDetailCountry <String>]
      [-ContactDetailFirstName <String>]
      [-ContactDetailLastName <String>]
      [-ContactDetailPhoneNumber <String>]
      [-ContactDetailPreferredContactMethod <String>]
      [-ContactDetailPreferredSupportLanguage <String>]
      [-ContactDetailPreferredTimeZone <String>]
      [-ContactDetailPrimaryEmailAddress <String>]
      [-SecondaryConsent <ISecondaryConsent[]>]
      [-Severity <String>]
      [-Status <String>]
      [-DefaultProfile <PSObject>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]
Update-AzSupportTicket
      -InputObject <ISupportIdentity>
      [-AdvancedDiagnosticConsent <String>]
      [-ContactDetailAdditionalEmailAddress <String[]>]
      [-ContactDetailCountry <String>]
      [-ContactDetailFirstName <String>]
      [-ContactDetailLastName <String>]
      [-ContactDetailPhoneNumber <String>]
      [-ContactDetailPreferredContactMethod <String>]
      [-ContactDetailPreferredSupportLanguage <String>]
      [-ContactDetailPreferredTimeZone <String>]
      [-ContactDetailPrimaryEmailAddress <String>]
      [-SecondaryConsent <ISecondaryConsent[]>]
      [-Severity <String>]
      [-Status <String>]
      [-DefaultProfile <PSObject>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]

Description

This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.

Examples

Example 1: - Updates the support ticket at subscription level

Update-AzSupportTicket -Name "test12345678" -Status "Closed"

AdvancedDiagnosticConsent                  : No
ContactDetailAdditionalEmailAddress        :
ContactDetailCountry                       : USA
ContactDetailFirstName                     : test
ContactDetailLastName                      : test
ContactDetailPhoneNumber                   :
ContactDetailPreferredContactMethod        : Email
ContactDetailPreferredSupportLanguage      : en-US
ContactDetailPreferredTimeZone             : Pacific Standard Time
ContactDetailPrimaryEmailAddress           : test@test.com
CreatedDate                                : 2/22/2024 6:48:38 AM
Description                                : test ticket - please ignore and close
EnrollmentId                               :
FileWorkspaceName                          : 2402220010002574
Id                                         : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Su
                                             pport/supportTickets/test12345678
ModifiedDate                               : 2/22/2024 7:00:10 AM
Name                                       : test12345678
ProblemClassificationDisplayName           : Add or update VAT, tax id, PO number or profile information
ProblemClassificationId                    : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
                                             /problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef
ProblemScopingQuestion                     :
ProblemStartTime                           :
QuotaTicketDetailQuotaChangeRequest        :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response                        : False
ResourceGroupName                          :
SecondaryConsent                           :
ServiceDisplayName                         : Billing
ServiceId                                  : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
ServiceLevelAgreementExpirationTime        : 2/22/2024 10:00:00 PM
ServiceLevelAgreementSlaMinute             : 480
ServiceLevelAgreementStartTime             : 2/22/2024 6:48:38 AM
Severity                                   : Minimal
Status                                     : Closed
SupportEngineerEmailAddress                :
SupportPlanDisplayName                     : Azure Support Plan - Internal
SupportPlanId                              : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjc2Q0I3N0ZBLThCMTctNEVBQi05NDkzLUI2NURBQ0
                                             U5OTgxMyxPZmZlcklkOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType                            : Azure Internal
SupportTicketId                            : 2402220010002574
TechnicalTicketDetailResourceId            :
Title                                      : test ticket - please ignore and close
Type                                       : Microsoft.Support/supportTickets

This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.

Parameters

-AdvancedDiagnosticConsent

Advanced diagnostic consent to be updated on the support ticket.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-Confirm

Prompts you for confirmation before running the cmdlet.

Type:SwitchParameter
Aliases:cf
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailAdditionalEmailAddress

Email addresses listed will be copied on any correspondence about the support ticket.

Type:String[]
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailCountry

Country of the user. This is the ISO 3166-1 alpha-3 code.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailFirstName

First name.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailLastName

Last name.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailPhoneNumber

Phone number. This is required if preferred contact method is phone.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailPreferredContactMethod

Preferred contact method.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailPreferredSupportLanguage

Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailPreferredTimeZone

Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-ContactDetailPrimaryEmailAddress

Primary email address.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-DefaultProfile

The DefaultProfile parameter is not functional. Use the SubscriptionId parameter when available if executing the cmdlet against a different subscription.

Type:PSObject
Aliases:AzureRMContext, AzureCredential
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-InputObject

Identity Parameter

Type:ISupportIdentity
Position:Named
Default value:None
Required:True
Accept pipeline input:True
Accept wildcard characters:False

-Name

Support ticket name.

Type:String
Aliases:SupportTicketName
Position:Named
Default value:None
Required:True
Accept pipeline input:False
Accept wildcard characters:False

-SecondaryConsent

This property indicates secondary consents for the support ticket

Type:ISecondaryConsent[]
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-Severity

Severity level.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-Status

Status to be updated on the ticket.

Type:String
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-SubscriptionId

The ID of the target subscription. The value must be an UUID.

Type:String
Position:Named
Default value:(Get-AzContext).Subscription.Id
Required:False
Accept pipeline input:False
Accept wildcard characters:False

-WhatIf

Shows what would happen if the cmdlet runs. The cmdlet is not run.

Type:SwitchParameter
Aliases:wi
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False

Inputs

ISupportIdentity

Outputs

ISupportTicketDetails