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New-CsAutoAttendantCallHandlingAssociation

  • Reference
Module:
MicrosoftTeamsPowerShell
Applies to:
Microsoft Teams

Use the New-CsAutoAttendantCallHandlingAssociation cmdlet to create a new call handling association.

Syntax

New-CsAutoAttendantCallHandlingAssociation
   -CallFlowId <String>
   -ScheduleId <String>
   -Type <AfterHours | Holiday>
   [-Disable]
   [-Tenant <Guid>]
   [<CommonParameters>]

Description

The New-CsAutoAttendantCallHandlingAssociation cmdlet creates a new call handling association to be used with the Auto Attendant (AA) service. The OAA service uses call handling associations to determine which call flow to execute when a specific schedule is in effect.

Examples

-------------------------- Example 1 --------------------------

$tr = New-CsOnlineTimeRange -Start 09:00 -End 17:00
$schedule = New-CsOnlineSchedule -Name "Business Hours" -WeeklyRecurrentSchedule -MondayHours @($tr) -TuesdayHours @($tr) -WednesdayHours @($tr) -ThursdayHours @($tr) -FridayHours @($tr) -Complement
$scheduleId = $schedule.Id

$menuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To reach your party by name, enter it now, followed by the pound sign."
$menu = New-CsAutoAttendantMenu -Name "Default Menu" -Prompts $menuPrompt -EnableDialByName
$callFlow = New-CsAutoAttendantCallFlow -Name "Default Call Flow" -Menu $menu
$callFlowId = $callFlow.Id

$callHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type AfterHours -ScheduleId $scheduleId -CallFlowId $callFlowId

This example creates the following:

  • a new after-hours schedule
  • a new after-hours call flow
  • a new after-hours call handling association

-------------------------- Example 2 --------------------------

$tr = New-CsOnlineTimeRange -Start 09:00 -End 17:00
$schedule = New-CsOnlineSchedule -Name "Business Hours" -WeeklyRecurrentSchedule -MondayHours @($tr) -TuesdayHours @($tr) -WednesdayHours @($tr) -ThursdayHours @($tr) -FridayHours @($tr) -Complement
$scheduleId = $schedule.Id

$menuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To reach your party by name, enter it now, followed by the pound sign."
$menu = New-CsAutoAttendantMenu -Name "Default Menu" -Prompts $menuPrompt -EnableDialByName
$callFlow = New-CsAutoAttendantCallFlow -Name "Default Call Flow" -Menu $menu
$callFlowId = $callFlow.Id

$disabledCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type AfterHours -ScheduleId $scheduleId -CallFlowId $callFlowId -Disable

This example creates the following:

  • a new after-hours schedule
  • a new after-hours call flow
  • a disabled after-hours call handling association

-------------------------- Example 3 --------------------------

$dtr = New-CsOnlineDateTimeRange -Start "24/12/2017"
$schedule = New-CsOnlineSchedule -Name "Christmas" -FixedSchedule -DateTimeRanges @($dtr)
$scheduleId = $schedule.Id

$menuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "We are closed for Christmas. Please call back later."
$menuOption = New-CsAutoAttendantMenuOption -DtmfResponse Automatic -Action DisconnectCall
$menu = New-CsAutoAttendantMenu -Name "Christmas Menu" -Prompts @($menuPrompt) -MenuOptions @($menuOption)
$callFlow = New-CsAutoAttendantCallFlow -Name "Christmas" -Greetings @($greeting) -Menu $menu
$callFlowId = $callFlow.Id

$callHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $scheduleId -CallFlowId $callFlowId

This example creates the following:

  • a new holiday schedule
  • a new holiday call flow
  • a new holiday call handling association

Parameters

-CallFlowId

The CallFlowId parameter represents the call flow to be associated with the schedule.

You can create a call flow by using the New-CsAutoAttendantCallFlow cmdlet.

Type:String
Position:Named
Default value:None
Required:True
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-Disable

The Disable parameter, if set, establishes that the call handling association is created as disabled. This parameter can only be used when the Type parameter is set to AfterHours.

Type:SwitchParameter
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-ScheduleId

The ScheduleId parameter represents the schedule to be associated with the call flow.

You can create a schedule by using the New-CsOnlineSchedule cmdlet. Additionally, you can use Get-CsOnlineSchedule cmdlet to get the schedules configured for your organization.

Type:System.String
Position:Named
Default value:None
Required:True
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-Tenant

Globally unique identifier (GUID) of the tenant account whose external user communication policy are being created. For example:

-Tenant "38aad667-af54-4397-aaa7-e94c79ec2308"

You can return your tenant ID by running this command:

Get-CsTenant | Select-Object DisplayName, TenantID

If you are using a remote session of Windows PowerShell and are connected only to Skype for Business Online you do not have to include the Tenant parameter. Instead, the tenant ID will automatically be filled in for you based on your connection information. The Tenant parameter is primarily for use in a hybrid deployment.

Type:Guid
Position:Named
Default value:None
Required:False
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

-Type

The Type parameter represents the type of the call handling association. Currently, only the following types are supported:

  • AfterHours
  • Holiday
Type:Object
Position:Named
Default value:None
Required:True
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Microsoft Teams

Inputs

None

Outputs

Microsoft.Rtc.Management.OAA.Models.CallHandlingAssociation