entitlementtemplate EntityType
Description: Contains predefined customer support terms that can be used to created entitlements for customers.
Entity Set path: [organization URI]/api/data/v8.0/entitlementtemplates
Base Type: crmbaseentity EntityType
Display Name: Entitlement Template
Primary Key: entitlementtemplateid
Primary Name Attribute: name
Properties
Single-valued navigation properties
Collection-valued navigation properties
Properties
Properties represent fields of data stored in the entity. Some properties are not writable.
| Name | Type | Details |
|---|---|---|
_createdby_value |
Edm.Guid |
Description: Unique identifier of the user who created the record. Computed property Read-only property |
_createdonbehalfby_value |
Edm.Guid |
Description: Unique identifier of the delegate user who created the record. Computed property Read-only property |
_modifiedby_value |
Edm.Guid |
Description: Unique identifier of the user who modified the record. Computed property Read-only property |
_modifiedonbehalfby_value |
Edm.Guid |
Description: Unique identifier of the delegate user who modified the record. Computed property Read-only property |
_organizationid_value |
Edm.Guid |
Description: Unique identifier of the organization associated with the entitlement template. Computed property Read-only property |
_slaid_value |
Edm.Guid |
Description: Choose the service level agreement (SLA) associated with the entitlement. Computed property Read-only property |
_transactioncurrencyid_value |
Edm.Guid |
Description: Unique identifier of the currency associated with the contact. Computed property Read-only property |
allocationtypecode |
Edm.Int32 |
Description: Select whether the entitlement allocation is based on number of cases or number of hours. Default Options: 0 : Number of cases Display Name: Allocation Type |
createdon |
Edm.DateTimeOffset |
Description: Date and time when the entitlement was created. Display Name: Created On Read-only property |
decreaseremainingon |
Edm.Int32 |
Description: Information about whether to decrease the remaining terms when the case is created or when it is resolved Default Options: 0 : Case Resolution Display Name: Decrease Remaining On |
description |
Edm.String |
Description: Type additional information to describe the account, such as an excerpt from the company's website. Display Name: Description |
enddate |
Edm.DateTimeOffset |
Description: Enter the date and time when the entitlement ends. Display Name: End Date |
entitlementtemplateid |
Edm.Guid |
Description: Unique identifier for entity instances Display Name: Entitlement Template |
exchangerate |
Edm.Decimal |
Description: Exchange rate for the currency associated with the contact with respect to the base currency. Display Name: Exchange Rate Read-only property |
importsequencenumber |
Edm.Int32 |
Description: Unique identifier of the data import or data migration that created this record. Display Name: Import Sequence Number |
kbaccesslevel |
Edm.Int32 |
Description: Select the access someone will have to the knowledge base on the portal. Default Options: 0 : Standard Display Name: KB Access Level |
modifiedon |
Edm.DateTimeOffset |
Description: Date and time when the record was modified. Display Name: Modified On Read-only property |
name |
Edm.String |
Description: Type a descriptive name for the entitlement template. Display Name: Entitlement Template Name |
overriddencreatedon |
Edm.DateTimeOffset |
Description: Date and time that the record was migrated. Display Name: Record Created On |
restrictcasecreation |
Edm.Boolean |
Description: Tells whether case creation is restricted based on entitlement terms. Default Options: 1 : Yes Display Name: Restrict By Entitlement Terms |
startdate |
Edm.DateTimeOffset |
Description: Enter the date and time when the entitlement begins. Display Name: Start Date |
timezoneruleversionnumber |
Edm.Int32 |
Description: For internal use only. Display Name: Time Zone Rule Version Number |
totalterms |
Edm.Decimal |
Description: Type the total number of entitlement terms. Display Name: Total Terms |
utcconversiontimezonecode |
Edm.Int32 |
Description: Time zone code that was in use when the record was created. Display Name: UTC Conversion Time Zone Code |
versionnumber |
Edm.Int64 |
Description: Version number of the entitlement template item. Display Name: Version Number Read-only property |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced.
| Name | Type | Partner |
|---|---|---|
createdby |
lk_entitlementtemplate_createdby |
|
createdonbehalfby |
lk_entitlementtemplate_createdonbehalfby |
|
modifiedby |
lk_entitlementtemplate_modifiedby |
|
modifiedonbehalfby |
lk_entitlementtemplate_modifiedonbehalfby |
|
organizationid |
entitlementtemplate_organization |
|
slaid |
sla_entitlementtemplate |
|
transactioncurrencyid |
TransactionCurrency_entitlementtemplate |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
| Name | Type | Partner |
|---|---|---|
entitlementtemplate_ActivityPointers |
regardingobjectid_entitlementtemplate |
|
entitlementtemplate_Annotations |
objectid_entitlementtemplate |
|
entitlementtemplate_Appointments |
regardingobjectid_entitlementtemplate_appointment |
|
entitlementtemplate_AsyncOperations |
regardingobjectid_entitlementtemplate |
|
entitlementtemplate_BulkDeleteFailures |
regardingobjectid_entitlementtemplate |
|
entitlementtemplate_DuplicateBaseRecord |
baserecordid_entitlementtemplate |
|
entitlementtemplate_DuplicateMatchingRecord |
duplicaterecordid_entitlementtemplate |
|
entitlementtemplate_Emails |
regardingobjectid_entitlementtemplate_email |
|
entitlementtemplate_entitlementchannel_entitlementtemplateid |
entitlementtemplateid |
|
entitlementtemplate_Faxes |
regardingobjectid_entitlementtemplate_fax |
|
entitlementtemplate_Letters |
regardingobjectid_entitlementtemplate_letter |
|
entitlementtemplate_PhoneCalls |
regardingobjectid_entitlementtemplate_phonecall |
|
entitlementtemplate_RecurringAppointmentMasters |
regardingobjectid_entitlementtemplate_recurringappointmentmaster |
|
entitlementtemplate_ServiceAppointments |
regardingobjectid_entitlementtemplate_serviceappointment |
|
entitlementtemplate_SocialActivities |
regardingobjectid_entitlementtemplate_socialactivity |
|
entitlementtemplate_Tasks |
regardingobjectid_entitlementtemplate_task |
|
entitlementtemplateid_RelationShip |
entitlementtemplateid |
|
product_entitlementtemplate_association |
product_entitlementtemplate_association |
Consulte também
Outros recursos
Web API Action Reference
Web API Function Reference
Web API Query Function Reference
Web API EnumType Reference
Web API ComplexType Reference
Web API Metadata EntityType Reference
Microsoft Dynamics CRM 2016 and Microsoft Dynamics CRM Online
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