Assign Service Work Hours and Levels

Typically, a service management system tracks resource hours and service order status in order to forecast workloads and service needs. Microsoft Dynamics NAV has built-in tools that you can customize to record this kind of information.

After you set the default service hours of your company, you can calculate response times for service orders or send warnings or alerts when service calls come in. The alert feature is implemented together with the job scheduler.

The following table describes a sequence of tasks, with links to the topics that describe them. These tasks are listed in the order in which they are generally performed.

To	See
Set up your organization's typical service work hours.	How to: Set Up Default Service Hours
Use a standard template for work hour tracking.	How to: Set Up Work-Hour Templates
Track order and repair status in order to forecast service priorities.	Service Order Status and Repair Status

See Also

Tasks

How to: Change Response Times for Service Item Lines
How to: Send Email Messages Manually

Other Resources

Project Management