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Microsoft.Uii.Desktop.Cti.Core Namespace

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Classes

Class Description
System_CAPS_pubclass AgentStateManagerEventArgs

Represents the event arguments for agent state manager event.

System_CAPS_pubclass CallInfoData

Represents a call that is in process on a desktop.

System_CAPS_pubclass CtiAgentStateManager

Represents the base class for managing agent state actions This class is intended to be overridden as necessary to provide implementation points for custom CTI commands.

System_CAPS_pubclass CtiCallActionOptions

Represents the call enable or disable options.

System_CAPS_pubclass CtiCallEventArgs

Represents the event arguments that contain information regarding a call based event.

System_CAPS_pubclass CtiCallIdBase

Represents the base class for call ID data.

System_CAPS_pubclass CtiCallStateManager

Represents the abstract class interface for the call state manager.

System_CAPS_pubclass CtiCommandRequest

Represents the CTI command request object.

System_CAPS_pubclass CtiCoreEventArgs

Represents the event arguments for core CTI.

System_CAPS_pubclass CtiLookupRequest

Represents a customer lookup request, emitted by the CTI subsystem to a customer search provider.

System_CAPS_pubclass CtiStateRequest

Represents the request object for a state change request.

System_CAPS_pubclass LookupRequestItem

Represents a lookup request item. This item contains some data that is passed from the CtiDesktop manager to a search control as part of a CTI initiated lookup request.

System_CAPS_pubclass LookupRequestKeys

Represents a strongly-typed resource class for looking up localized strings, etc.

System_CAPS_pubclass NewCallEventArgs

Represents the event arguments that contain information regarding a new call event.

System_CAPS_pubclass NewCallEventData

Represents the new call details.

Interfaces

Interface Description
System_CAPS_pubinterface ICtiAgentStateControl

Represents the specialized interface for describing a hosted control that is used for processing and or displaying agent state information.

System_CAPS_pubinterface ICtiAgentStateManager

Represents the agent state manager interface.

System_CAPS_pubinterface ICtiCallStateManager

Represents the interface for the CTI subsystem. Not for developer use Internal only.

System_CAPS_pubinterface ICtiChat

Represents the place holder to allow us to identify a CTI chat object.

System_CAPS_pubinterface ICtiControl

Represents the core interfaces for CTI components. This interface will be used by the desktop to determine if a control is a CTI host control.

System_CAPS_pubinterface ICtiDesktopManager

Represents a hosted control that will act as the CTI Desktop manager for the CTI Subsystem. The desktop manager is responsible for the business logic and decoding of CTI events.

System_CAPS_pubinterface ICtiEmail

Represents a place holder to allow us to identify CTI based email types.

System_CAPS_pubinterface ICtiEnabledControlConsumer

Represents a hosted control that will accept pointers to the StateManagerCore and the AgentStateManagerCore.

Enumerations

Enumeration Description
System_CAPS_pubenum StateRequestType

Represents the status request type used by the SetAgentState method.

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