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Save time and be consistent with email signatures in Dynamics CRM
In Dynamics CRM 2016 you can now create a signature for your CRM email or for a queue. Use an email...
Author: Jesper Osgaard, Date: 08/29/2016
Backing your CRM Online instance up on demand
You have multiple options for backing up and restoring your Dynamics CRM Online instances. For...
Author: Jesper Osgaard, Date: 08/23/2016
Go with the Flow
Most of us make use of several (specialized) apps in our daily lifes. The apps often times overlap...
Author: Jesper Osgaard, Date: 08/03/2016
Support with Intent
Customers expect you to support them on multiple channels, including Social. If they need a response...
Author: Jesper Osgaard, Date: 06/16/2016
View usage activity metrics with a new preview feature, Organization Insights
With the latest release of Microsoft Dynamics CRM, we have delivered a new preview feature,...
Author: Jesper Osgaard, Date: 06/02/2016
Read all about it - the CRM 2016 Spring Wave
The CRM 2016 spring wave includes many new and exciting features! This blog shows you where to go...
Author: Jesper Osgaard, Date: 06/02/2016
Linking CRM Portal to the Knowledge Base in CRM
With the new CRM Portal you can build a powerful Knowledge Base as a part of your customer service...
Author: Jesper Osgaard, Date: 05/10/2016
The new CRM Portal and Portal Comments
The upcoming release of Dynamics CRM Online 2016 Update 1 introduces the first Microsoft-published...
Author: Jesper Osgaard, Date: 04/25/2016
The new full offline experience with mobile Dynamics CRM apps
I am excited that users of Dynamics CRM Online will soon be able to have a full offline experience...
Author: Jesper Osgaard, Date: 04/21/2016
New - Time Entries on Dynamics CRM for Phones
Thanks to the new Project Service in Dynamics CRM (see this blog post) you can now enter your time...
Author: Jesper Osgaard, Date: 04/15/2016
Project Service is here
Project Service With the upcoming Dynamics CRM Online Spring Release comes a great new service -...
Author: Jesper Osgaard, Date: 04/14/2016
Creating and working with surveys
Surveys are a great way to learn more about what your audiences would like you to keep doing and...
Author: Jesper Osgaard, Date: 04/05/2016
Extend your Dynamics CRM to the web with a customer portal
Recently Microsoft acquired Adxstudio. Adxstudio Portals can help extend your Microsoft Dynamics CRM...
Author: Jesper Osgaard, Date: 03/23/2016
Microsoft Dynamics CRM Installations, Updates and Documentation
Please find below a comprehensive list of Microsoft Dynamics CRM Online, 2016, 2013, 2011, and 4.0...
Author: Jesper Osgaard, Date: 03/17/2016
Learn about the Industry Capabilities in Dynamics CRM
Want to learn about some of the capabilities Dynamics CRM offers in six industries? To learn more in...
Author: Jesper Osgaard, Date: 03/10/2016
CRM 2016 - Online vs on-premises features FAQ
Microsoft Dynamics CRM Online 2015 Update 1 was an online-only release. Most of the features...
Author: Jesper Osgaard, Date: 02/28/2016
The things that makes an old blog enthusiast happy
Not that I'm counting but I just realized one of my blog posts actually is closing in on 100k...
Author: Jesper Osgaard, Date: 02/20/2016
Compare the features in Office 365 across services
Office 365 service comparison Over the years I've blogged about how to compare the features in...
Author: Jesper Osgaard, Date: 02/19/2016
Understanding Dynamics CRM Online 2016 Licensing - at a Glimpse
Microsoft Dynamics CRM Online 2016 provides flexible, high value, and simple-to-understand licensing...
Author: Jesper Osgaard, Date: 02/18/2016
Add Rich Visual Experience to Dynamics CRM Mobile Clients
If you are like me you love the userfriendliness and performance of our mobile apps for tablet and...
Author: Jesper Osgaard, Date: 02/17/2016
Diagnose Dynamics CRM for Outlook Configuration Issues
The Microsoft Dynamics CRM for Outlook Configuration Diagnostic has been created to help diagnose...
Author: Jesper Osgaard, Date: 02/16/2016
Mobile Deep Linking
In this mobile world where more and more users prefer to work solely on mobile devices its desirable...
Author: Jesper Osgaard, Date: 01/27/2016
1-Click Document Generation in CRM 2016 (Web and Mobile)
Formalized documents are a cornerstone of business dealings – from quotes and contracts to work...
Author: Jesper Osgaard, Date: 12/30/2015
Comparing the Dynamics CRM App for Outlook with Dynamics CRM for Outlook
With CRM 2016 comes the new CRM App for Outlook (lightweight app) Microsoft Dynamics CRM App for...
Author: Jesper Osgaard, Date: 12/02/2015
Configuring the brand new Engagement Hub in Dynamics CRM 2016
In my previous blog post "First Glance: the brand new Engagement Hub in Dynamics CRM 2016"...
Author: Jesper Osgaard, Date: 11/11/2015
First Glance: the brand new Engagement Hub in Dynamics CRM 2016
With Dynamics CRM 2016 comes the brand new Engagement Hub. I just received a preview instance of...
Author: Jesper Osgaard, Date: 11/07/2015
Social CRM at its best - Leads or Cases in Dynamics CRM from Social Posts in Microsoft Social Engagement
Microsoft Social Engagement (MSE) provides a platform for capturing public posts from social media....
Author: Jesper Osgaard, Date: 10/07/2015
PowerShell module for performing data operations and manipulating user and system settings in CRM
Did you ever wish to perform all these operations in Microsoft Dynamics CRM using PowerShell:...
Author: Jesper Osgaard, Date: 10/02/2015
Microsoft Social Engagement Update 1.2 for October 2015 ready soon
We are pleased to announce the release of Microsoft Social Engagement Update 1.2 for October 2015...
Author: Jesper Osgaard, Date: 10/01/2015
Microsoft Dynamics Marketing 2015 Update 1.1 is now available
Microsoft Dynamics Marketing 2015 Update 1.1 is now available. Update 1.1 introduces the following...
Author: Jesper Osgaard, Date: 09/20/2015
Update 1.1 for Microsoft Dynamics CRM 2015
Update 1.1 for Microsoft Dynamics CRM 2015 has been published. Amongst other issues, the following...
Author: Jesper Osgaard, Date: 09/14/2015
Digital Asset Management in Microsoft Dynamics Marketing affected by Silverlight deprecation
Microsoft Dynamics Marketing uses Silverlight to deliver digital asset management capabilities, such...
Author: Jesper Osgaard, Date: 09/03/2015
Free eBooks explaining how Dynamics Marketing can help
Here is three new free ebooks for you. The goal of these ebooks is to explain how Microsoft Dynamics...
Author: Jesper Osgaard, Date: 07/30/2015
It's here - the Dynamics CRM for phones app (updated)
In case you missed it, the brand new Dynamics CRM for phones app is now available for you for...
Author: Jesper Osgaard, Date: 07/22/2015
The new Microsoft Dynamics CRM App for Outlook now available as a Preview feature
We're excited to offer the new Microsoft Dynamics CRM App for Outlook as a Preview feature for...
Author: Jesper Osgaard, Date: 07/15/2015
Get your brand new "Microsoft Dynamics Marketing Trial Guide"
So you heard Microsoft acquired Marketing Pilot, and rebranded the service Microsoft Dynamics...
Author: Jesper Osgaard, Date: 06/16/2015
Web API preview documentation released
In case you haven’t heard, we’re introducing a new API that will make it easier to...
Author: Jesper Osgaard, Date: 06/12/2015
Reduce potential data loss using optimistic concurrency
On a multi-threaded and multi-user system like Microsoft Dynamics CRM, operations and data changes...
Author: Jesper Osgaard, Date: 05/16/2015
Its here - Office 365 Groups in CRM Online
Office 365 Groups are a shared workspace for email, conversations, files, and events where group...
Author: Jesper Osgaard, Date: 05/08/2015
Form Load Time drastically reduced with the new form rendering engine
In the upcoming CRM Online 2015 Update 1 we have made changes to the form rendering engine -...
Author: Jesper Osgaard, Date: 05/04/2015
What-If Analysis in CRM Online with Excel Online (Immersive Excel)
Microsoft Excel is the king of business intelligence (BI) tools. Millions of Excel users use it for...
Author: Jesper Osgaard, Date: 04/28/2015
Understanding the new UI in Microsoft Social Engagement
Microsoft Social Listening is changing its name to Microsoft Social Engagement (MSE), and with the...
Author: Jesper Osgaard, Date: 04/20/2015
Enhancements to the RollUp field in CRM Online 2015 Update 1
In CRM 2015 we introduced rollup fields to help you obtain insights into data by monitoring key...
Author: Jesper Osgaard, Date: 04/16/2015
New Office Delve People Experiences in Office 365
A company’s most important assets are its people—YOU. The knowledge and experience of...
Author: Jesper Osgaard, Date: 04/14/2015
Make a Note of This - OneNote is coming to CRM
Fig. 1 - CRM Online - OneNote Online integration The leading note taking application on the planet...
Author: Jesper Osgaard, Date: 03/31/2015
Tracking Set Free - New CRM App for Outlook Coming
Update August 2016 The Preview program for Dynamics CRM App for Outlook has ended. Please see this...
Author: Jesper Osgaard, Date: 03/27/2015
CRM 2015 Update 1 videos
Want to check out some of the great new features of CRM 2015 SP1 (aka Carina)? On our Youtube...
Author: Jesper Osgaard, Date: 03/23/2015
Issues solved in Update Rollup 1 for Microsoft Dynamics CRM 2015
*** Update April 14, 2015 *** Podcast and Overview: Microsoft Dynamics CRM 2015 Update 0.1 (Update...
Author: Jesper Osgaard, Date: 03/23/2015