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Email enabled document libraries stop receiving emails

  • Artigo

We have encountered issues related to email enabled document libraries stop receiving emails.

After investigations listed below is the synopsis of the issue.

Background

  • Intermitently we have encountered (on different environments) issues with email enabled libraries stop receiving emails
  • Emails enabled document library successfully received emails for months
  • Suddenly document library stops getting emails
  • Within the configuration of the doc lib, we see that the doc lib is still email enabled, but it would not received emails
  • Within the ULS log there is a message “The following aliases were unknown: XXXX” as SharePoint cannot verify\locate the email alias

 

Result

  • Emailed enabled document library stop receiving emails
  • As SharePoint does not send back notifications for emails it could not process, sender is unaware that the emails did not reach its destination in SharePoint
  • Within document settings, the document library still shows as email enabled

 

Cause

  • A triggering event (at present this is unknown as we cannot recreate it in dev\test) causes email alias to be marked as deleted within MOSS_CONFIG.EmailEnabledList table

 

Fix

  • Disable and enable again the email setting within the document library
  • Run “stsadm –o refreshdms –url <web application url>”. Note: This command will re-sync and enable all email enabled document library present within a specific web application.

 

Workaround

  • Until we are able to identify the triggering event, we are
    • Proactively monitoring the MOSS_CONFIG.EmailEnabledList table to check for any email enabled list with Deleted column = true. This is an indicator that email enabled document library may not be receiving emails.
    • If we encounter such a scenario, then we run “stsadm –o refreshdms –url <web application url>” noted in the Fix section above or reset the email enabled setting

 

Currently looking into the triggering event, hence if we find one, I will post it.

Comments

  • Anonymous
    November 25, 2008
    The comment has been removed

  • Anonymous
    January 20, 2009
    Can you paste the command that you are executing? Pls paste within double quotes. Thanks

  • Anonymous
    April 13, 2009
    I've been searching for an answer to this problem for days.  When I run the command, it processes, and I get: Error in the application I am also not able to use the web interface to disable incoming email on a previously email enabled list that is malfunctioning. Any help will be greatly appreciated!

  • Anonymous
    February 24, 2010
    Thanks Sameers, I had the same issue hat one library stopped receiving e-mail. I did disable and enable it started working. But I never had this on SharePoint 03. Is this a MOSS related issue?

  • Anonymous
    March 09, 2010
    Found a KB reporting similar issue http://support.microsoft.com/kb/961750

  • Anonymous
    May 03, 2010
    Hi Sameer I am beginner of Share point Server 2007. ( I dont have URL so I put google in that ) I am not able to set Incoming email for my document library. Please help me as early as possible my email id is akhot@halesi.com Thanks, Amol.

  • Anonymous
    May 13, 2010
    Hi , I have a same problem occurs in my farm. Email alert has been stopped after updating the patch. When I do the stsadm -o refreshdms -url it says "Error in application" also some time it comes like 401 http error Please suggest. SP888

  • Anonymous
    September 30, 2010
    I am not using DMS will this command still work. Thanks

  • Anonymous
    October 26, 2010
    Worked Like a charm Sameer.  You are the man.  Thanks so much for the post.

  • Anonymous
    May 23, 2012
    Hello. When I try to run the stsadm.exe -o refreshdms -url http://server/site/subsite., I am getting the following error: Unable to assign this e-mail address to the list, because the address is in use. When I change the doc lib settings disabled the incoming emails and ran the same command still not lucky. I tried with http:/server/ http://server/site/subsite and http://server/site/subsite/doclib/Forms/AllItems.aspx with enable and disabled modes... Is there some thing I am missing in running this command. Thank you

  • Anonymous
    February 19, 2016
    @ Niceguy Not sure if it helps but you need to reset IIS to associate the email address again to the list.