Set up a multilingual bot in Copilot Studio for contact center

Applies to: Dynamics 365 Customer Service

Important

Power Virtual Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

You can configure routing rules to route voice calls to appropriate agents based on the language that your customer has selected. A multilingual contact center helps you serve global customers who want to interact with your contact center in the language of their choice. You can also set up bots as the first contact who can handle such requests.

The intent of this article is to provide a sample code of a multilingual bot in Copilot Studio.

Sample code

Find the solution that includes the Copilot Studio classic Bot at MultilingualPVABot_1_0_0_0.zip.

The sample bot has been implemented based on the documentation article.