Configuração - Criar um atendedor automático por meio do PowerShell

  • Aplica-se a: Microsoft Teams

Novidades no Atendedor Automático (últimos seis meses)

Nada de novo nos últimos seis meses.

Pré-requisitos

  1. Instale o PowerShell no computador.

    • Configurar seu computador para o Windows PowerShell

    • Módulo MSTeams instalado

      Install-Module -Name MicrosoftTeams -Force -AllowClobber

    • Módulo do Microsoft Graph instalado

      Install-Module -Name Microsoft.Graph -Force -AllowClobber

  2. Verifique se você tem direitos de administração de locatário.

  3. Compre a Telefonia do Microsoft Teams.

  4. As filas de chamadas mencionadas neste artigo foram configuradas usando o guia Criando Filas de Chamadas com cmdlets do PowerShell.

Nota

Alguns dos cmdlets mencionados neste artigo podem fazer parte da versão de Visualização Pública do Módulo PowerShell do Teams. Para obter mais informações, consulte Instalar a visualização pública do PowerShell do Teams e também consulte Notas de versão do PowerShell do Microsoft Teams.

Os usuários que já têm o módulo do Microsoft Teams instalado devem Update-Module MicrosoftTeams garantir que a versão mais atualizada seja instalada.

Cenário

O seguinte fluxo de chamada do atendedor automático é criado:

Diagrama do fluxo de chamadas do Atendedor Automático sendo criado com cmdlets.

Informações úteis sobre a configuração:

  • Atendedor Automático: Contoso Main

    • Operadora: Adele Vance
    • Habilitar entradas de voz: Desativado
    • Pesquisa de Diretório: Nenhum
    • Feriados:
      • 1 de janeiro de 2022
      • 24 de dezembro de 2022
      • 25 de dezembro de 2022

  • Atendedor Automático: Discar por Nome da Contoso

    • Operadora: Adele Vance
    • Fuso horário: UTC
    • Idioma: Inglês dos EUA
    • Habilitar entradas de voz: Ativado
    • Saudação: Nenhuma
    • Menu: TTS, "Por favor, diga ou digite o nome da pessoa que você gostaria de contatar. Para retornar ao menu anterior, pressione 9"
    • Pesquisa de Diretório: Discar por Nome
    • Escopo de discagem: membros do Sales & Support

Login

Quando solicitado, insira suas credenciais de administrador do Teams.

$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential
Connect-MgGraph -Credential $credential

Obter informações do operador

$operatorID = (Get-CsOnlineUser -Identity "sip:adele@contoso.com").Identity

$operatorEntity = New-CsAutoAttendantCallableEntity -Identity $operatorID -Type User

Discar por Nome Atendedor Automático - Criação de Conta de Recurso

Crie uma conta de recurso aqui para que ela possa ser referenciada no atendedor automático principal. Você poderá criar o atendedor automático Dial by Name real posteriormente.

Obter tipos de licença

Get-MgSubscribedSku

Criar e atribuir Conta de Recurso

Um número de telefone não é necessário aqui, pois a fila de chamadas está aninhada atrás de um atendedor automático.

  • ID do aplicativo
    • Atendente automático: ce933385-9390-45d1-9512-c8d228074e07
    • Fila de chamadas: 11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName ContosoDialByNameAA-RA@contoso.com -DisplayName "Contoso Dial By Name AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"

Update-MgUser -UserId "ContosoDialByNameAA-RA@contoso.com" -UsageLocation US

Set-MgUserLicense -UserId "ContosoDialByNameAA-RA@contoso.com" -AddLicenses @(contoso:PHONESYSTEM_VIRTUALUSER) -RemoveLicenses @()

$dialByNameApplicationInstanceID = (Get-CsOnlineUser "ContosoDialByNameAA-RA@contoso.com").Identity

Atendedor Automático do Menu Principal da Contoso

Criar programações de feriados

$dtr = New-CsOnlineDateTimeRange -Start "24/12/2022" -End "25/12/2022"

$christmasSchedule = New-CsOnlineSchedule -Name "Christmas" -FixedSchedule -DateTimeRanges @($dtr)

$dtr = New-CsOnlineDateTimeRange -Start "01/01/2022" -End "02/01/2022"

$newyearSchedule = New-CsOnlineSchedule -Name "New Year" -FixedSchedule -DateTimeRanges @($dtr)

Criar Solicitação de Informações de Endereço, FAX e Email

$addressPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To repeat this information at any time press the * key. Our mailing address is: 123 Main Street, Any town, Any Place, County. Our email address is: info@contoso.com. Our fax number is: 929-555-0151"

Criar Prompts de feriados e opções de menu

$christmasGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the Christmas holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."

$christmasMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic

$christmasMenu = New-CsAutoAttendantMenu -Name "Christmas Menu" -MenuOptions @($christmasMenuOption)

$christmasCallFlow = New-CsAutoAttendantCallFlow -Name "Christmas" -Greetings @($christmasGreetingPrompt) -Menu $christmasMenu

$christmasCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $christmasSchedule.Id -CallFlowId $christmasCallFlow.Id

$newyearGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the New Year's holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."

$newyearMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic

$newyearMenu = New-CsAutoAttendantMenu -Name "New Year Menu" -MenuOptions @($newyearMenuOption)

$newyearCallFlow = New-CsAutoAttendantCallFlow -Name "New Year" -Greetings @($newyearGreetingPrompt) -Menu $newyearMenu

$newyearCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $newyearSchedule.Id -CallFlowId $newyearCallFlow.Id

Criar agendas após o expediente

$timerangeMoFr = New-CsOnlineTimeRange -Start 08:30 -end 17:00

$timerangeSa = New-CsOnlineTimeRange -Start 10:00 -end 16:00

$afterHoursSchedule = New-CsOnlineSchedule -Name "After Hours Schedule" -WeeklyRecurrentSchedule -MondayHours @($timerangeMoFr) -TuesdayHours @($timerangeMoFr) -WednesdayHours @($timerangeMoFr) -ThursdayHours @($timerangeMoFr) -FridayHours @($timerangeMoFr) -SaturdayHours @($timerangeSa) -Complement

Criar após o expediente, Prompts e opções de menu

$afterHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices are now closed. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time."

$afterHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To leave a voicemail for our sales team press 1. To leave a message for our support team press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information press 4."

$afterHoursMenuOption1Target = (Get-Team -displayname "Sales").GroupID

$afterHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption1Target -Type SharedVoiceMail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression

$afterHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $afterHoursMenuOption1Entity

$afterHoursMenuOption2Target = (Get-Team -displayname "Support").GroupID

$afterHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption2Target -Type SharedVoicemail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression

$afterHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $afterHoursMenuOption2Entity

$dialbynameAAOption3Target = (Get-CsOnlineUser -Identity "ContosoDialByNameAA-RA@contoso.com").Identity

$dialbynameAAMenuOption3Entity = New-CsAutoAttendantCallableEntity -Identity $dialbynameAAOption3Target -Type applicationendpoint

$dialbynameAAMenuOption3 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone3 -CallTarget $dialbynameAAMenuOption3Entity

$afterHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt

Criar menu após o expediente e fluxo de chamadas

$afterHoursMenu = New-CsAutoAttendantMenu -Name "After Hours Menu" -MenuOptions @($afterHoursMenuOption1, $afterHoursMenuOption2, $dialbynameAAMenuOption3, $afterHoursMenuOption4) -Prompt $afterHoursMenuPrompt

$afterHoursCallFlow = New-CsAutoAttendantCallFlow -Name "After Hours Call Flow" -Greetings @($afterHoursGreetingPrompt) -Menu $afterHoursMenu

$afterHoursCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type AfterHours -ScheduleId $afterHoursSchedule.Id -CallFlowId $afterHoursCallFlow.Id

Criar horários de funcionamento, Prompts e opções de menu

$openHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt " Thank you for calling Contoso."

$openHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "For Sales press 1. For Support press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information, press 4. For all other inquiries press 0 to speak with the operator."

$openHoursMenuOption1Target = (Get-CsOnlineUser "Sales-RA@contoso.com").Identity

$openHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption1Target -Type applicationendpoint

$openHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $openHoursMenuOption1Entity

$openHoursMenuOption2Target = (Get-CsOnlineUser "Support-RA@contoso.com").Identity

$openHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption2Target -Type applicationendpoint

$openHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $openHoursMenuOption2Entity

$openHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt

$openHoursMenuOption0 = New-CsAutoAttendantMenuOption -Action TransferCallToOperator -DtmfResponse Tone0

Criar Menu de Horário de Funcionamento

$openHoursMenu = New-CsAutoAttendantMenu -Name "Open Hours Menu" -MenuOptions @($openHoursMenuOption1, $openHoursMenuOption2, $dialbynameAAMenuOption3, $openHoursMenuOption4, $openHoursMenuOption0) -Prompt $openHoursMenuPrompt

$openHoursCallFlow = New-CsAutoAttendantCallFlow -Name "Open Hours Call Flow" -Greetings @($openHoursGreetingPrompt) -Menu $openHoursMenu

Criar atendedor automático

$autoAttendant = New-CsAutoAttendant -Name "Contoso Main" -DefaultCallFlow $openHoursCallFlow -CallFlows @($afterHoursCallFlow, $christmasCallFlow, $newyearCallFlow) -CallHandlingAssociations @($afterHoursCallHandlingAssociation, $christmasCallHandlingAssociation, $newyearCallHandlingAssociation) -LanguageId "en-US" -TimeZoneId "Eastern Standard Time" -Operator $operatorEntity

Obter tipos de licença

Get-MgSubscribedSku

Criar e atribuir Conta de Recurso

  • ID do aplicativo
    • Atendente automático: ce933385-9390-45d1-9512-c8d228074e07
    • Fila de chamadas: 11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName ContosoMainAA-RA@contoso.com -DisplayName "Contoso Main AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"

Update-MgUser -UserId "ContosoMainAA-RA@contoso.com" -UsageLocation US

$Sku = Get-MgSubscribedSku -All | Where SkuPartNumber -eq 'contoso:PHONESYSTEM_VIRTUALUSER'
$addLicenses = @(
@{SkuId = $Sku.SkuId}
)

Set-MgUserLicense -UserId 'ContosoDialByNameAA-RA@contoso.com' -AddLicenses $addLicenses -RemoveLicenses @()

$applicationInstanceID = (Get-CsOnlineUser "ContosoMainAA-RA@contoso.com").Identity

$autoAttendantID = (Get-CsAutoAttendant -NameFilter "Contoso Main").Identity

New-CsOnlineApplicationInstanceAssociation -Identities @($applicationInstanceID) -ConfigurationID $autoAttendantID -ConfigurationType AutoAttendant

Obter a lista de números de serviço não atribuídos

Get-CsPhoneNumberAssignment -PstnAssignmentStatus Unassigned -CapabilitiesContain VoiceApplicationAssignment

Atribuir número de telefone disponível

O local de uso atribuído ao número de telefone deve corresponder ao local de uso atribuído à Conta de Recurso.

Set-CsPhoneNumberAssignment -Identity ContosoMainAA-RA@contoso.com -PhoneNumber +{spare number from output of above command} -PhoneNumberType CallingPlan

Discar por Nome Atendedor Automático - Conclusão

Criar Escopo de Discagem

$salesGroupID = Find-CsGroup -SearchQuery "Sales" | % { $_.Id }

$supportGroupID = Find-CsGroup -SearchQuery "Support" | % { $_.Id }

$dialScope = New-CsAutoAttendantDialScope -GroupScope -GroupIds @($salesGroupID, $supportGroupID)

Criar Prompts e Opções de Menu

$dialByNameMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Please say or enter the name of the person you would like to reach. To return to the previous menu press 9."

$dialByNameMenuOption9Target = (Get-CsOnlineUser "ContosoMainAA-RA@contoso.com").Identity

$dialByNameMenuOption9Entity = New-CsAutoAttendantCallableEntity -Identity $dialByNameMenuOption9Target -Type applicationendpoint

$dialByNameMenuOption9 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone9 -CallTarget $dialByNameMenuOption9Entity

$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt

$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt -EnableDialByName -DirectorySearchMethod ByName

$dialByNameCallFlow = New-CsAutoAttendantCallFlow -Name "Contoso Dial By Name Call Flow" -Menu $dialByNameMenu

$dialByNameAutoAttendant = New-CsAutoAttendant -Name "Contoso Dial By Name" -DefaultCallFlow $dialByNameCallFlow -LanguageId "en-US" -TimeZoneId "UTC" -Operator $operatorEntity -EnableVoiceResponse -InclusionScope $dialScope

Atribuir Conta de Recurso

New-CsOnlineApplicationInstanceAssociation -Identities @($dialByNameApplicationInstanceID) -ConfigurationID $dialByNameAutoAttendant.Id -ConfigurationType AutoAttendant

Planejar o Teams, atendedores automáticos e filas de chamadas

Veja o que você obtém com a Telefonia do Microsoft Teams

Criar uma fila de chamadas por meio de cmdlets

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