Classe CloseIncidentRequest

Artigo
12/03/2014

Aplica-se a: CRM 2015 on-prem, CRM Online

Contains the data that is needed to close an incident (case).

Namespace: Microsoft.Crm.Sdk.Messages
Assembly: Microsoft.Crm.Sdk.Proxy (em Microsoft.Crm.Sdk.Proxy.dll)

Sintaxe

'Declaração
<DataContractAttribute(Namespace:="https://schemas.microsoft.com/crm/2011/Contracts")> _
Public NotInheritable Class CloseIncidentRequest
    Inherits OrganizationRequest

[DataContractAttribute(Namespace="https://schemas.microsoft.com/crm/2011/Contracts")] 
public sealed class CloseIncidentRequest : OrganizationRequest

Exemplo

The following example shows how to use this message. For this sample to work correctly, you must be connected to the server to get an IOrganizationService interface. For the complete sample, see the link later in this topic.

// First close the Incident

// Create resolution for the closing incident
IncidentResolution resolution = new IncidentResolution
{
    Subject = "Case Closed",
};

resolution.IncidentId = caseReference;

// Create the request to close the incident, and set its resolution to the 
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;

// Set the requested new status for the closed Incident
closeRequest.Status = 
    new OptionSetValue((int)incident_statuscode.ProblemSolved);

// Execute the close request
CloseIncidentResponse closeResponse = 
    (CloseIncidentResponse)_serviceProxy.Execute(closeRequest);

//Check if the incident was successfully closed
Incident incident = _serviceProxy.Retrieve(Incident.EntityLogicalName, 
    _caseIncidentId, new ColumnSet(allColumns: true)).ToEntity<Incident>();

if (incident.StateCode.HasValue && 
    incident.StateCode == IncidentState.Resolved)
{
    Console.WriteLine("The incident was closed out as Resolved.");
}
else
{
    Console.WriteLine("The incident's state was not changed.");
}

Comentários

Message Availability

Esta mensagem funciona independentemente de o chamador estar conectado ao servidor ou offline.

Usage

Pass an instance of this class to the Execute method, which returns an instance of the CloseIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident entity.

For a complete list of the required privileges, see CloseIncident Privileges.

Hierarquia de Herança

System.Object
Microsoft.Xrm.Sdk.OrganizationRequest
Microsoft.Crm.Sdk.Messages.CloseIncidentRequest

Segurança do Thread

Todos os membros estáticos (Shared in Visual Basic) desse tipo são protegidos por thread. Não há nenhum garantia de que os membros de instância sejam protegidos por thread.

Plataformas

Plataformas de desenvolvimento

Windows Vista, Windows Server 2003 e

Plataformas de destino

Windows Vista,Windows XP

Change History

Consulte também

Referência

Membros de CloseIncidentRequest
Namespace Microsoft.Crm.Sdk.Messages
CloseIncidentResponse

Outros recursos

CloseIncident Privileges
Sample: Validate Record State and Set State of the Record
How Role-Based Security Can Be Used to Control Access to Entities In CRM
How Instance-Based Security Can Be Used to Control Access to Entity Instances (Records) In CRM

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