Microsoft Invest - Manage your username and password

This page explains how to manage your username and password in Microsoft Invest. It covers the following issues:

• Logging in after being locked out because of multiple failed login attempts.
• Retrieving your username if you've forgotten it.
• Resetting your password if you've forgotten it or if it's expired and you need a new one.

Unlock and log in

If you've entered the incorrect username or password three times, you will be locked out from Microsoft Invest. The lockout will last for a period of five minutes. You can attempt to log in again after waiting five minutes.

Retrieve your username

If you cannot sign in to Microsoft Invest due to a forgotten username, follow these steps:

1. Go to the login page of Microsoft Invest and select Reset Password.
2. On the Reset Password screen, select Forgot Username?
3. Enter your email address and select Send Email.

Within a few minutes, you'll receive an email including all of the usernames associated with the email address you entered. Each username is listed with its status so that you can more easily identify your current username.

If you don't see the email in your inbox, be sure to check your spam folder. If you still don't see it, the email address you entered might not be valid. Try again and submit a support request on our Customer Support Portal if you continue to have problems.

Reset your password

Microsoft Invest passwords must be changed at least once every 120 days. After 120 days, the password will no longer be valid and you will be prompted to create a new one.

If you cannot sign in to Microsoft Invest because the password was reset, or if you have forgotten your password, follow the steps below:

Create a new password

To change your password either after it expires, or if you have forgotten your password:

1. In the Reset Password dialog, enter a new password. Passwords must contain:
   • 10 or more characters
   • 65 or fewer characters
   • At least one capital letter (A-Z)
   • At least one lowercase letter (a-z)
   • At least one digit (0-9)
   • At least one special character (such as #, $, ? %, &)
2. Re-enter the password to confirm it and select Submit.
3. You will be redirected to the login page of Microsoft Invest, where you can sign in with your username and new password. You will also receive a confirmation email of the password reset.

Request a forgotten password

1. If you forgot your password, go to the login page of Microsoft Invest and select Reset Password.
2. Enter your username and select Send Email.
3. Within a few minutes, you'll receive an email including a link. select the link to create a new password as described above. Note that the link remains valid for 16 hours.

Note

If you don't see the email in your inbox, be sure to check your spam folder. If you still don't see it, the email address you entered might not be valid. Try again and submit a support request on our Customer Support Portal if you continue to have problems.

Change your password or email address

If you need to update either your password or your email, follow the steps below.

1. Log in to Microsoft Invest.
2. Navigate to your username in the upper-right hand section of Microsoft Invest, then select Account Settings.
3. Enter a new Email Address or Password.