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sla EntityType

  • Reference
Namespace:
Microsoft.Dynamics.CRM

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Entity set path: 
[organization URI]/api/data/v9.2/slas
Base type: 
crmbaseentity
Table type: 
Standard
Display name: 
SLA
Primary key: 
slaid
Primary name column: 
name
Operations supported: 
POST GET PATCH DELETE

Properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name Type Details
allowpauseresume Edm.Boolean

Select whether this SLA will allow pausing and resuming during the time calculation.

Display name: Allow Pause and Resume

Default options
Values Label
1 Allow
0 Do Not Allow
applicablefrom Edm.String

Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Display name: Applicable From
applicablefrompicklist Edm.Int32

Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Display name: Applicable From

Default options
Values Label
1 No
2 Yes
changedattributelist Edm.String

Type additional information to describe the SLA

Display name: ChangedAttributeList
componentstate Edm.Int32

For internal use only.

Display name: Component State

Read only
Default options
Values Label
0 Published
1 Unpublished
2 Deleted
3 Deleted Unpublished
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display name: Created On

Read only
description Edm.String

Type additional information to describe the SLA

Display name: Description
exchangerate Edm.Decimal

Exchange rate between the currency associated with the SLA record and the base currency.

Display name: Exchange Rate

Read only
isdefault Edm.Boolean

Tells whether this SLA is the default one.

Display name: Is Default

Default options
Values Label
1 Yes
0 No
ismanaged Edm.Boolean

For internal use only.

Display name: Is Managed

Read only
Default options
Values Label
1 Managed
0 Unmanaged
modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display name: Modified On

Read only
name Edm.String

Type a descriptive name of the service level agreement (SLA).

Display name: Name
objecttypecode Edm.Int32

Choose the entity type that the SLA is defined.

Display name: Object Type Code

Read only
Default options
Values Label
4602 Plug-in Type
4619 Plug-in Trace Log
4603 Plug-in Type Statistic
8000 Post
50 Position
10208 Planner Business Scenario
4418 List Value Mapping
10209 Planner Sync Action
10030 Plugin Package
4605 Plug-in Assembly
10286 powerbidatasetapdx
10285 Power BI Dataset
10287 Power BI Mashup Parameter
10289 powerbireportapdx
10288 Power BI Report
8003 Follow
8005 Comment
8006 Like
8001 Post Role
8002 Post Regarding
10220 OrganizationDataSyncSubscriptionFnoTable
10219 OrganizationDataSyncSubscriptionEntity
10066 Organization Setting
1021 Organization UI
4708 Organization Statistic
1019 Organization
9809 OptionSet
10221 OrganizationDataSyncFnoState
10218 OrganizationDataSyncSubscription
10222 OrganizationDataSyncState
1095 Partner Application
10009 Package History
10183 PDF Setting
4210 Phone Call
9941 Personal Document Template
9690 Organization Insights Notification
9699 Organization Insights Metric
7 Owner
10008 Package
4420 Owner Mapping
10207 PowerfxRule
5000 Recently Used
2024 QueueMemberCount
1189 Document Suggestions
10232 ReconciliationEntityStepInfo
10231 ReconciliationEntityInfo
2002 Quarterly Fiscal Calendar
7102 Publisher Address
2020 Queue
2023 QueueItemCount
2029 Queue Item
9814 Relationship Attribute
9813 Relationship Entity
4500 Relationship Role
1140 Replication Backlog
4501 Relationship Role Map
72 Record Filter
10233 ReconciliationInfo
4250 Recurrence Rule
10247 Restore Deleted Records Configuration
4251 Recurring Appointment
61 PrincipalEntityBusinessUnitMap
10353 Power Pages Scan Report
44 Field Sharing
1023 Privilege
1404 Principal Sync Attribute Map
10303 Site
10302 Site Component
10304 Site Language
10354 Power Pages Log
10305 Power Pages Site Published
10087 ProcessStageParameter
4724 Process Stage
4712 Process Trigger
7101 Publisher
10032 ProvisionLanguageForUser
75 Privilege Checker Run
76 Privilege Checker Log
31 Privilege Object Type Code
4710 Process Session
103 Privileges Removal Setting
9870 Offline Command Definition
10017 Solution Component Count Data Source
10187 SLA KPI
10015 Solution Component Count Summary
10014 Solution Component Summary
10016 Solution Component Data Source
10178 Salesforce Structured Object
10258 Rich Text Attachment
10179 Salesforce Structured QnA Config
10186 Service Configuration
10169 Schedule
10149 Tour
10260 Timeline Pin
10262 Virtual Table Column Candidate
10150 BotContent
10180 Workflow Action Status
10283 Solution Health Rule Argument
10282 Solution Health Rule
10284 Solution Health Rule Set
10005 Solution History Data Source
10004 Solution History
10075 OData v4 Data Source
10031 NonRelational Data Source
10264 PM Analysis History
10266 PM Calendar
10265 PM Business Rule Automation Config
10203 Knowledge search filter
10202 Knowledge search personal filter config
10196 Knowledge Search Insight
10177 Module Run Detail
10242 Mobile App
10273 PM Recording
10272 PM Process Version
10274 PM Simulation
10276 PM View
10275 PM Template
10268 PM Inferred Task
10267 PM Calendar Version
10269 PM Process Extended Metadata Version
10271 PM Process User Settings
10270 PM Process Template
10210 Ms Graph Resource To Subscription
10341 Web Page Access Control Rule
10340 Web Page
10342 Web Role
10344 Website Access
10343 Website
10336 Multistep Form Metadata
10335 Multistep Form
10337 Form Step
10339 Web Link Set
10338 Web Link
5004 NL2SQ Registration Information
950 New Process
4110 Notification
9950 Office Graph Document
4490 Office Document
10346 Web Template
10345 Website Language
9910 MultiEntitySearch
9900 Navigation Setting
9912 Multi Select Option Value
10321 Basic Form
10320 Content Snippet
10322 Basic Form Metadata
10324 Table Permission
10323 List
10360 Package Submission Store
10359 Catalog Submission Files
10317 Ad Placement
10319 Column Permission Profile
10318 Column Permission
10331 Shortcut
10330 Redirect
10332 Site Marker
10334 Web File
10333 Site Setting
10326 Poll Placement
10325 Page Template
10327 Power Pages Core Entity DS
10329 Publishing State Transition Rule
10328 Publishing State
1030 System Form
7000 System Application Metadata
8 User
42 SystemUser BusinessUnit Entity Map
60 SystemUserAuthorizationChangeTracker
10048 Synapse Link Schedule
10047 Synapse Link Profile Entity State
1401 Sync Attribute Mapping
9869 Sync Error
1400 Sync Attribute Mapping Profile
1203 Team Profiles
10216 TeamMobileOfflineProfileMembership
1403 Team Sync-Attribute Mapping Profiles
2010 Email Template
92 Team template
14 System User Principal
51 System User Manager Map
4212 Task
9 Team
10060 TdsMetadata
1072 Subscription Clients
29 Subscription
37 Subscription Manually Tracked Object
46 Subscription Statistic Outlook
45 Subscription Statistic Offline
10011 StageSolutionUpload
10021 Staged Metadata Async Operation
1075 Status Map
129 Subject
1043 String Map
10043 Synapse Database
10205 SupportUserTable
10044 Synapse Link External Table State
10046 Synapse Link Profile Entity
10045 Synapse Link Profile
48 Subscription Sync Entry Outlook
47 Subscription Sync Entry Offline
33 Subscription Synchronization Information
1190 SuggestionCardTemplate
35 Tracking information for deleted entities
2013 Territory
150 User Settings
52 User Search Facet
10298 ViewAsExampleQuestion
9333 Web Resource
10211 Virtual Entity Metadata
10217 UserMobileOfflineProfileMembership
2016 User Mapping
4230 Saved View
10241 User Rating
1112 User Chart
4706 Process Log
4704 Process Dependency
4702 Workflow Wait Subscription
10089 Work Queue Item
10088 Work Queue
4803 Web Wizard Access Privilege
4800 Web Wizard
4802 Wizard Page
10076 Workflow Binary
4703 Process
8051 Trace Association
4811 Time Zone Rule
8050 Trace
9105 Currency
8052 Trace Regarding
2015 Theme
9945 Text Analytics Entity Mapping
9932 Time Stamp Date Mapping
4812 Time Zone Localized Name
4810 Time Zone Definition
2501 User Entity Instance Data
7001 User Application Metadata
2500 User Entity UI Settings
1031 User Dashboard
1086 User Fiscal Calendar
4427 Transformation Parameter Mapping
4426 Transformation Mapping
951 Translation Process
4220 UntrackedEmail
2012 Unresolved Address
10020 Staged Entity Attribute
9511 Rollup Job
9604 Rollup Field
9510 Rollup Properties
8199 Rule Item
8181 Routing Rule Set
1113 Ribbon Tab To Command Mapping
1117 Ribbon Rule
1036 Security Role
1037 Role Template
10245 RoleEditorLayout
4613 Sdk Message Pair
4607 Sdk Message Filter
4608 Sdk Message Processing Step
4616 Sdk Message Processing Step Secure Configuration
4615 Sdk Message Processing Step Image
1309 Saved Organization Insights Configuration
7200 RuntimeDependency
1039 View
4606 Sdk Message
1111 System Chart
10042 RetainedData Excel
9103 Report Visibility
10234 RetentionCleanupInfo
10236 RetentionConfig
10235 RetentionCleanupOperation
9102 Report Related Category
9100 Report
9101 Report Related Entity
10213 Report Parameter
9104 Report Link
1115 Ribbon Context Group
1116 Ribbon Command
1120 Application Ribbons
9880 Ribbon Metadata To Process
1130 Ribbon Difference
10238 RetentionOperation
10237 RetentionFailureDetail
10239 RetentionOperationDetail
4579 Ribbon Client Metadata.
10059 RevokeInheritedAccessRecordsTracker
4609 Sdk Message Request
9751 SLA Item
9750 SLA
9752 SLA KPI Instance
1300 SocialInsightsConfiguration
4216 Social Activity
9502 SharePoint Site
9508 Document Location
10125 SideloadedAIPlugin
4709 Site Map
9951 Similarity Rule
7104 Solution Component Definition
10002 Solution Component Configuration
10003 Solution Component Relationship Configuration
10019 Staged Entity
9890 SolutionHistoryData
7100 Solution
99 Social Profile
7103 Solution Component
10001 Solution Component Batch Configuration
10000 Solution Component Attribute Configuration
10296 SearchResultsCache
10295 SearchRelationshipSettings
10297 Search Telemetry
4618 Service Endpoint
2001 Semiannual Fiscal Calendar
4610 Sdk Message Response
4614 Sdk Message Request Field
4611 Sdk Message Response Field
10294 SearchCustomAnalyzer
10293 SearchAttributeSettings
10034 Shared Workspace
10033 Shared Object
10035 Shared Workspace Pool
9507 Sharepoint Document
9509 SharePoint Data
10070 Service Plan Custom Control
101 Service Plan
10069 Service Plan Mapping
10054 Shared Link Setting
10067 Setting Definition
10189 Knowledge Management Setting
3234 Connection
10051 Component Version (Internal)
373 Connection Instance
3231 Connection Role
10110 Connection Reference
10165 Comment
4417 Column Mapping
9650 Process Configuration
10050 Component Version Data Source
10049 Component Version
10299 CopilotExampleQuestion
9301 Record Creation and Update Rule Item
10300 CopilotGlossaryTerm
10077 Credential
10301 CopilotSynonyms
372 Connector
3233 Connection Role Object Type Code
2 Contact
9300 Record Creation and Update Rule
10151 ConversationTranscript
10254 Card State Item
10253 Card
9983 Action Card Type
10058 CascadeGrantRevokeAccessVersionTracker
10057 CascadeGrantRevokeAccessRecordsTracker
4004 Calendar Rule
4003 Calendar
301 Callback Registration
10068 CanvasApp Extended Metadata
300 Canvas App
1236 Channel Property
9401 Channel Access Profile Rule Item
1234 Channel Property Group
36 Client update
10185 Teams chat
10025 Catalog Assignment
10024 Catalog
9959 Category
9400 Channel Access Profile Rule
3005 Channel Access Profile
10027 Custom API
4414 Duplicate Detection Rule
4415 Duplicate Record
4416 Duplicate Rule Condition
10112 DVFileSearchAttribute
10111 DVFileSearch
4102 Display String
10078 Desktop Flow Module
4101 Display String Map
9940 Document Template
126 Indexed Article
4023 Email Hash
4202 Email
4299 Email Search
9997 Email Signature
9605 Email Server Profile
10114 DVTableSearch
10113 DVFileSearchEntity
10115 DVTableSearchAttribute
7755 ElasticFileAttachment
10116 DVTableSearchEntity
4502 Customer Relationship
1071 Address
10036 Data Lake Folder
10038 Data Lake Workspace
10037 Data Lake Folder Permission
10029 Custom API Response Property
10028 Custom API Request Parameter
9753 Custom Control
9754 Custom Control Resource
9755 Custom Control Default Config
7105 Dependency
9961 DelveActionHub
7108 Dependency Feature
10090 Desktop Flow Binary
7106 Dependency Node
4450 Data Performance Dashboard
10039 Data Lake Workspace Permission
10040 Data Processing configuration
10246 Deleted Record Reference
10055 DelegatedAuthorization
132 Announcement
10129 AIPluginInstance
10122 AI Plugin Governance Extended
10130 AIPluginOperation
10123 AIPluginOperationResponseTemplate
10131 AIPluginOperationParameter
10120 AI Plugin Conversation Starter Mapping
10119 AI Plugin Conversation Starter
10127 AIPluginExternalSchema
10121 AI Plugin Governance
10128 AIPluginExternalSchemaProperty
10250 App Action Rule
10249 App Action Migration
9012 App Configuration
9011 App Config Master
9013 App Configuration Instance
10132 AIPluginUserSetting
10124 AIPluginTitle
5 Note
10248 App Action
2000 Annual Fiscal Calendar
10184 Activity File Attachment
9968 ActionCardUserState
1001 Attachment
4200 Activity
135 Activity Party
1 Account
10018 Microsoft Entra ID
8040 ACIViewMapper
9973 Action Card User Settings
9962 Action Card
10313 Multistep Form Session
10312 Setting
10117 AICopilot
10118 AIPluginAuth
10126 AIPlugin
10308 External Identity
9949 Advanced Similarity Rule
10309 Invitation
10311 Portal Comment
10310 Invite Redemption
10061 Model-Driven App Element
10212 Background Operation
9936 Azure Service Connection
10152 Copilot
10154 Copilot component collection
10153 Copilot component
4601 Attribute Map
431 Image Attribute Configuration
9820 Secured Masking Column
1094 Authorization Server
4567 Auditing
4232 Business Data Localized Label
4424 Bulk Delete Operation
4725 Business Process Flow Instance
6 Business Unit Map
10 Business Unit
10226 BulkArchiveFailureDetail
10225 BulkArchiveConfig
10227 BulkArchiveOperation
4425 Bulk Delete Failure
10228 BulkArchiveOperationDetail
10063 Model-Driven App Component Node
10062 Model-Driven App Component Node's Edge
8700 AppModule Metadata
8702 AppModule Metadata Async Operation
8701 AppModule Metadata Dependency
4707 Application File
1204 Application
10072 ApplicationUser
9007 App Module Component
9006 Model-driven App
10224 ArchiveCleanupOperation
10223 ArchiveCleanupInfo
4700 System Job
9808 Attribute
1002 Attachment
10240 Notification
9009 App Module Roles
4201 Appointment
10065 Model-Driven App User Setting
10064 Model-Driven App Setting
10134 AI Event
402 AI Configuration
10136 AI Form Processing Document
10137 AI Object Detection Image
401 AI Model
10145 AI Builder Datasets Container
10144 AI Builder Dataset Record
10135 AI Builder Feedback Loop
10147 AI Builder File Attached Data
10146 AI Builder File
10279 Analysis Override
10278 Analysis Job
10280 Analysis Result
10167 App Insights Metadata
10281 Analysis Result Detail
10139 AI Object Detection Bounding Box
10138 AI Object Detection Label
10140 AI Object Detection Image Mapping
10277 Analysis Component
400 AI Template
10023 Managed Identity
10292 MakerFewShot
9812 Managed Property
4231 Metadata Difference
74 Secured Masking Rule
9609 Mailbox Tracking Category
9607 Mailbox Statistics
9608 Mailbox Auto Tracking Folder
10291 MainFewShot
9106 Mail Merge Template
10215 MobileOfflineProfileItemFilter
9868 Mobile Offline Profile Item Association
2003 Monthly Fiscal Calendar
10143 AI Builder Dataset File
10142 AI Builder Dataset
9603 Goal Metric
10230 MetadataForArchival
9866 Mobile Offline Profile
9867 Mobile Offline Profile Item
10214 MobileOfflineProfileExtension
10006 Component Layer
10100 Basic Approval Model Data
10099 Await All Approval Model
10101 Flow Approval
10244 Insights Store Virtual Entity
10148 Help Page
10095 Approval Request
10094 Approval
10096 Approval Response
10098 Await All Action Approval Model
10097 Approval Step
10201 Knowledge Article Template
10193 Knowledge Article Image
10176 Knowledge Asset Configuration
10195 Knowledge Interaction Insight
10194 Knowledge Configuration
10198 Knowledge article language setting
10188 Integrated search provider
10199 Knowledge Article Attachment
10200 Knowledge personalization
10192 Search provider
10052 DataflowRefreshHistory
10168 Dataflow Connection Reference
10170 Dataflow Template
10172 Data Movement Service Request
10243 Insights Store Data Source
10261 Virtual Connector Data Source
10007 Component Layer Data Source
10259 Custom Control Extended Setting
10171 Dataflow DatalakeFolder
418 Dataflow
10190 Knowledge Federated Article
10197 Favorite knowledge article
10191 Knowledge Federated Article Incident
10093 Action Approval Model
10290 File Upload
10174 DMS Sync Request
10173 Data Movement Service Request Status
10175 DMS Sync Status
10053 EntityRefreshHistory
10257 Entity link chat configuration
9606 Mailbox
9958 Feedback
10182 FederatedKnowledgeEntityConfiguration
1201 Field Permission
55 FileAttachment
1200 Field Security Profile
10166 Fabric AISkill
9987 External Party Item
4204 Fax
10181 FederatedKnowledgeConfiguration
10013 FeatureControlSetting
10082 Flow Machine
10091 Flow Log
10083 Flow Machine Group
10085 Flow Machine Image Version
10084 Flow Machine Image
2004 Fixed Monthly Fiscal Calendar
30 Filter Template
10079 Flow Capacity Assignment
10081 Flow Event
10080 Flow Credential Application
9815 Entity Index
432 Entity Image Configuration
9810 Entity Key
73 EntityRecordFilter
4600 Entity Map
9800 Entity
10229 EnableArchivalRequest
430 Entity Analytics Config
85 Virtual Entity Data Source
78 Virtual Entity Data Provider
955 Expired Process
4711 Expander Event
10041 Exported Excel
3008 External Party
10012 ExportSolutionUpload
380 Environment Variable Definition
9811 Entity Relationship
381 Environment Variable Value
4120 Exchange Sync Id Mapping
18085 Event Expander Breadcrumb
10086 Flow Machine Network
1082 Article Comment
127 Article
1016 Article Template
9953 Knowledge Article
10022 Key Vault Reference
10026 Internal Catalog Assignment
1003 Internal Address
4011 Inter Process Lock
4705 ISV Config
7107 Invalid Dependency
4207 Letter
9875 Language Provisioning State
2027 License
4419 Lookup Mapping
9201 LocalConfigStore
9955 Knowledge Article Views
9960 Knowledge Article Category
9930 Knowledge Base Record
9957 Language
9947 Knowledge Search Model
8840 Hierarchy Rule
9602 Rollup Query
9919 Hierarchy Security Configuration
1007 Image Descriptor
9996 HolidayWrapper
4720 Flow Session
10092 Flow Run
10206 FxExpression
9600 Goal
54 Global Search Configuration
4411 Data Map
4423 Import Log
9816 Index Attribute
9986 Interaction for Email
3000 Integration Status
4413 Import Data
4410 Data Import
4428 Import Entity Mapping
9107 Import Job
4412 Import Source File
overwritetime Edm.DateTimeOffset

For internal use only.

Display name: Record Overwrite Time

Read only
primaryentityotc Edm.Int32

Shows the primary entity that the SLA has been created for.

Display name: Primary Entity
slaid Edm.Guid

Unique identifier of the SLA.

Display name: SLA
slaidunique Edm.Guid

For internal use only.

Display name: Unique Id

Read only
slatype Edm.Int32

Select the type of service level agreement (SLA).

Display name: SLA Type

Default options
Values Label
0 Standard
1 Enhanced
slaversion Edm.Int32

Display name: Record version

Default options
Values Label
100000000 Version WC
100000001 Version UC
solutionid Edm.Guid

Unique identifier of the associated solution.

Display name: Solution

Read only
statecode Edm.Int32

Shows whether the Service Level Agreement (SLA) is active or inactive.

Display name: Status

Default options
Values Label
0 Draft
1 Active
statuscode Edm.Int32

Select the status of the service level agreement (SLA).

Display name: Status Reason

Default options
Values Label
1 Draft
2 Active
versionnumber Edm.Int64

Version number of the SLA.

Display name: Version Number

Read only

Lookup properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.

Name Single-valued navigation property Description
_businesshoursid_value businesshoursid

Choose the business hours for calculating SLA item timelines.
_createdby_value createdby

Shows who created the record.
_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.
_modifiedby_value modifiedby

Shows who last updated the record.
_modifiedonbehalfby_value modifiedonbehalfby

Shows who created the record on behalf of another user.
_ownerid_value ownerid

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.
_owningbusinessunit_value owningbusinessunit

Unique identifier for the business unit that owns the record
_owningteam_value owningteam

Unique identifier for the team that owns the record.
_owninguser_value owninguser

Unique identifier for the user that owns the record.
_transactioncurrencyid_value transactioncurrencyid

Unique identifier of the currency associated with the SLA record.
_workflowid_value workflowid

Workflow associated with the SLA.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
businesshoursid calendar slabase_businesshoursid
createdby systemuser lk_slabase_createdby
createdonbehalfby systemuser lk_slabase_createdonbehalfby
modifiedby systemuser lk_slabase_modifiedby
modifiedonbehalfby systemuser lk_slabase_modifiedonbehalfby
ownerid principal owner_slas
owningbusinessunit businessunit business_unit_slabase
owningteam team team_slaBase
owninguser systemuser user_slabase
transactioncurrencyid transactioncurrency TransactionCurrency_SLA
workflowid workflow slabase_workflowid

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
adx_inviteredemption_sla_slaid adx_inviteredemption sla_activitypointer_sla_adx_inviteredemption
adx_inviteredemption_sla_slainvokedid adx_inviteredemption slainvokedid_activitypointer_sla_adx_inviteredemption
adx_portalcomment_sla_slaid adx_portalcomment sla_activitypointer_sla_adx_portalcomment
adx_portalcomment_sla_slainvokedid adx_portalcomment slainvokedid_activitypointer_sla_adx_portalcomment
chat_sla_slaid chat sla_activitypointer_sla_chat
chat_sla_slainvokedid chat slainvokedid_activitypointer_sla_chat
manualsla_account account sla_account_sla
manualsla_activitypointer activitypointer sla_activitypointer_sla
manualsla_appointment appointment sla_appointment_sla
manualsla_contact contact sla_contact_sla
manualsla_email email sla_email_sla
manualsla_fax fax sla_fax_sla
manualsla_letter letter sla_letter_sla
manualsla_phonecall phonecall sla_phonecall_sla
manualsla_socialactivity socialactivity sla_socialactivity_sla
manualsla_task task sla_task_sla
sla_account account slainvokedid_account_sla
sla_activitypointer activitypointer slainvokedid_activitypointer_sla
sla_Annotation annotation objectid_sla
sla_appointment appointment slainvokedid_appointment_sla
sla_contact contact slainvokedid_contact_sla
sla_email email slainvokedid_email_sla
sla_fax fax slainvokedid_fax_sla
sla_letter letter slainvokedid_letter_sla
sla_phonecall phonecall slainvokedid_phonecall_sla
sla_slaitem_slaId slaitem slaid
sla_socialactivity socialactivity slainvokedid_socialactivity_sla
SLA_SyncErrors syncerror regardingobjectid_sla_syncerror
sla_task task slainvokedid_task_sla
slabase_AsyncOperations asyncoperation regardingobjectid_sla
slabase_BulkDeleteFailures bulkdeletefailure regardingobjectid_sla
slabase_ProcessSessions processsession regardingobjectid_sla

Operations

The following operations can be used with the sla entity type.

Name Binding
GrantAccess Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound

See also