Introduction to Dynamics 365 Customer Insights - Journeys
Dynamics 365 Customer Insights - Journeys elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. The Dynamics 365 Customer Insights - Journeys app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Teams, and other products and allows you to make faster and better decisions using the power of data and AI.
Customer Insights - Journeys enables organizations to:
Engage customers in real time - With trigger-based customer journeys using email, text message, or push notification channels, organizations can trigger customer journeys in real time, pick the right channel for each individual, and react to customer-led actions in the moments that matter.
Win customers and earn loyalty faster - Working across all customer touchpoints, real-time customer journeys are truly an end-to-end experience.
Personalize customer experiences with AI - Turn insights into relevant action with AI-driven recommendations for content, channels, and analytics. Additionally, Customer Insights - Data segment and profile integration allows organizations to seamlessly leverage the deep customer understanding in Customer Insights - Data.
Grow with a unified, adaptable platform - Easily customize and connect with tools you already use. Also, efficiently manage compliance requirements and accessibility guidelines.
For more information, see Dynamics 365 Customer Insights - Journeys overview.