Can't record in a VDI environment such as Citrix or RDP
This article provides a resolution to an issue where you can't record in a Virtual desktop infrastructure (VDI) environment such as Citrix or Remote Desktop Protocol (RDP) in Microsoft Power Automate for desktop.
Applies to: Power Automate
Original KB number: 4599050
The desktop recorder can't identify and access the elements of an application that is only accessible through a VDI environment. This can be a Citrix, RDP or any other environment that returns an image of the desktop of the remote machine.
Power Automate for desktop is installed on the local machine, but the application that you try to automate is located in the remote machine.
Power Automate for desktop can access the elements of a desktop application programmatically, through their accessibility application programming interface (API). However, when the application is only accessible through a VDI, then Power Automate for desktop can access only the image of the desktop of the remote machine and not the actual application that is stored locally.
To solve this issue, build your desktop flow manually, with surface automation instead. Common surface automation technics include Image Recognition, Mouse and Keyboard automation, and Wait for text on screen (OCR).