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Can't access a new Customer Insights - Data environment

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Note

On September 1, 2023, we merged and renamed Dynamics 365 Marketing and Dynamics 365 Customer Insights. Dynamics 365 Marketing is now called Dynamics 365 Customer Insights - Journeys. Dynamics 365 Customer Insights is now called Dynamics 365 Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs.

This article provides a resolution for an issue where you can't access a new Dynamics 365 Customer Insights - Data environment due to a disabled service principal.

Symptoms

When you sign in to Customer Insights - Data, you receive the following error message:

The service principal for resource <application ID> is disabled.

Cause

This issue occurs most likely because an administrator disabled user sign-in for the <application ID> enterprise application in Azure.

Resolution

To solve this issue, follow these steps to enable user sign-in for the <application ID> enterprise application.

Note

To enable user sign-in, you need admin permissions of Microsoft Entra ID.

  1. Sign in to Microsoft Entra ID in the Azure portal.
  2. Go to Enterprise applications.
  3. Open the Properties setting of the <application ID> enterprise application.
  4. Set Enabled for users to sign-in? to Yes.
  5. Select Save.