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Troubleshoot performance issues for Microsoft Defender for Endpoint on macOS

  • Članek

Applies to:

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This article provides some general steps that can be used to narrow down performance issues related to Defender for Endpoint on macOS.

Depending on the applications that you're running and your device characteristics, you might experience suboptimal performance when running Microsoft Defender for Endpoint on macOS. In particular, applications or system processes that access many resources over a short timespan can lead to performance issues in Defender for Endpoint on macOS.

Warning

Before you perform the procedures described in this article, make sure that other security products are not currently running on the device. Multiple security products can conflict and impact the host performance.

Troubleshoot performance issues using real-time protection statistics

Applies to:

  • Only performance issues related to Microsoft Defender Antivirus (wdavdaemon_unprivileged).

Real-time protection (RTP) is a feature of Defender for Endpoint on macOS that continuously monitors and protects your device against threats. It consists of file and process monitoring and other heuristics.

Prerequisites:

  • Microsoft Defender for Endpoint version (Platform Update) 100.90.70 or newer
  • If you have Tamper protection turned on in block mode, use Troubleshooting mode to capture real-time-protection-statistics. Otherwise, you will get null results.

Tip

As a general best practice, it is recommended to update the Microsoft Defender for Endpoint agent to latest available version and confirming that the issue still persists before investigating further.

To troubleshoot and mitigate performance issues, follow these steps:

  1. Disable real-time protection by using one of the methods in the following table, and then observe whether performance improves. This approach helps narrow down whether Microsoft Defender for Endpoint on macOS is contributing to the performance issues.

    Device management Method
    Device isn't managed by organization User interface: Open Microsoft Defender for Endpoint on macOS and navigate to Manage settings.
    Device isn't managed by organization Terminal: In Terminal, run the following command: mdatp config real-time-protection --value disabled
    Device is managed by organization See Set preferences for Microsoft Defender for Endpoint on macOS.

    If the performance problem persists while real-time protection is off, the origin of the problem could be the endpoint detection and response component. In this case, contact customer support for further instructions and mitigation.

  2. Open Finder and navigate to Applications > Utilities. Open Activity Monitor and analyze which applications are using the resources on your system. Typical examples include software updaters and compilers.

  3. This feature requires real-time protection to be enabled. To check the status of real-time protection, run the following command:

    mdatp health --field real_time_protection_enabled

    Verify that the real_time_protection_enabled entry is true. Otherwise, run the following command to enable it:

    mdatp config real-time-protection --value enabled

    Configuration property updated

  4. To find the applications that are triggering the most scans, you can use real-time statistics gathered by Defender for Endpoint on macOS. Run the following command to enable it:

    mdatp config real-time-protection-statistics --value enabled

    Tip

    Before proceeding to capture the data, make sure that the high cpu utilization is occurring in the wdavdaemon_unprivileged by either running top or opening activity monitor.

  5. To output to a json file, run the following command:

    mdatp diagnostic real-time-protection-statistics --output json > real_time_protection.json

    Note

    Using --output json (note the double dash) ensures that the output format is ready for parsing. The output of this command will show all processes and their associated scan activity.

  6. On your Mac system, download the sample Python parser high_cpu_parser.py using the command:

    curl -O https://raw.githubusercontent.com/microsoft/mdatp-xplat/master/linux/diagnostic/high_cpu_parser.py

    The output of this command should be similar to the following:

    --2020-11-14 11:27:27-- https://raw.githubusercontent.com/microsoft.
mdatp-xplat/master/linus/diagnostic/high_cpu_parser.py
Resolving raw.githubusercontent.com (raw.githubusercontent.com)... 151.101.xxx.xxx
Connecting to raw.githubusercontent.com (raw.githubusercontent.com)| 151.101.xxx.xxx| :443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1020 [text/plain]
Saving to: 'high_cpu_parser.py'
100%[===========================================>] 1,020    --.-K/s   in
0s

  7. Type the following commands:

    chmod +x high_cpu_parser.py

    cat real_time_protection.json | python high_cpu_parser.py  > real_time_protection.log

    The output should be a list of the top contributors to performance issues. The first column is the process identifier (PID), the second column is the process name, and the last column is the number of scanned files, sorted by impact. Here's an example:

    ... > python ~/repo/mdatp-xplat/linux/diagnostic/high_cpu_parser.py <~Downloads/output.json | head -n 10
27432 None 76703
73467 actool     1249
73914 xcodebuild 1081
73873 bash 1050
27475 None 836
1    launchd    407
73468 ibtool     344
549  telemetryd_v1   325
4764 None 228
125  CrashPlanService 164

  8. To improve the performance of Defender for Endpoint on Mac, locate the one with the highest number under the Total files scanned row, and then add an exclusion for it. For more information, see Configure and validate exclusions for Defender for Endpoint on macOS.

    Note

    The application stores statistics in memory and only keeps track of file activity since it was started and real-time protection was enabled. Processes that were launched before or during periods when real time protection was off are not counted. Additionally, only events which triggered scans are counted.

  9. Configure Microsoft Defender for Endpoint on macOS with exclusions for the processes or disk locations that contribute to the performance issues and re-enable real-time protection.

    See Configure and validate exclusions for Microsoft Defender for Endpoint on macOS.

Troubleshoot performance issues using Microsoft Defender for Endpoint Client Analyzer

The Microsoft Defender for Endpoint Client Analyzer (MDECA) can collect traces, logs, and diagnostic information in order to troubleshoot performance issues on onboarded devices on macOS.

To run the client analyzer for troubleshooting performance issues, see Run the client analyzer on macOS and Linux.

Note

The Microsoft Defender for Endpoint Client Analyzer tool is regularly used by Microsoft Customer Support Services (CSS) to collect information such as (but not limited to) IP addresses, PC names that will help troubleshoot issues you may be experiencing with Microsoft Defender for Endpoint. For more information about our privacy statement, see Microsoft Privacy Statement.