You must have a Microsoft Defender for Endpoint Plan 1 or Plan 2 license to open support cases. If you're using only Microsoft Defender for Servers Plan 1 or Plan 2, you must purchase at least one Defender for Endpoint Plan 1 or Plan 2 as well to open a support case.
Access the widget
Accessing the new support widget can be done in one of two ways:
Clicking on the question mark on the top right of the portal and then clicking on "Microsoft support":
Clicking on the Need help? button in the bottom right of the Microsoft Defender portal:
In the widget you'll be offered two options:
Find solutions to common problems
Open a service request
Find solutions to common problems
This option includes articles that might be related to the question you may ask. Just start typing the question in the search box and articles related to your search will be surfaced.
In case the suggested articles aren't sufficient, you can open a service request.
Open a service request
Learn how to open support tickets by contacting Defender for Endpoint support.
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If you have a premier support contract with Microsoft, you'll see the premier tag on the widget. If not, contact your Microsoft account manager.
Contact support
Fill in a title and description for the issue you are facing, the phone number and email address where we may reach you.
(Optional) Include up to five attachments that are relevant to the issue to provide additional context for the support case.
Select your time zone and an alternative language, if applicable. The request will be sent to Microsoft Support Team. The team will respond to your service request shortly.
Learn about Microsoft Defender for Endpoint and its key capabilities, such as threat and vulnerability management, attack surface reduction, automated investigation and remediation, endpoint detection and response, and more.
Plan and execute an endpoint deployment strategy, using essential elements of modern management, co-management approaches, and Microsoft Intune integration.
