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"A To, CC, or Bcc Address could not be found" error when sending EFT emails in Microsoft Dynamics GP

This article provides a resolution for the issue that when you send EFT emails in Microsoft Dynamics GP, you receive an error message that states a To, CC, or Bcc Address could not be found.

Applies to:   Microsoft Dynamics GP
Original KB number:   3124509

Symptoms

When sending EFT emails in Microsoft Dynamics GP, you receive this error message:

A To, CC, or Bcc Address could not be found.

Cause

Email address missing.

Resolution

Resolve the message by following these steps:

  1. In Microsoft Dynamics GP:

    For Purchasing, select Cards, point to Purchasing and select Vendor.

    For Sales, select Cards, point to Sales, and select Customer.

  2. First go to the bottom of the Vendor or Customer Maintenance window, and note the ADDRESS ID in the following field:

    REMIT TO field for a vendor
    SHIP TO for sales documents for a customer
    STATEMENT TO field for a statement for a customer

  3. Next, to the right of the ADDRESS ID field (in the middle of the page), select the Internet Information icon (looks like a world).

  4. In the Internet Information window:

    1. Scroll to the Address ID that you noted earlier in step 2 above.
    2. Then in the E-mail Addresses section, enter email addresses in the TO..., CC... or Bcc.... fields as needed. (Filling in all is not required.)
    3. Save.

  5. Back on the Vendor/Customer Maintenance Card, select the E-MAIL button at the bottom. Make sure the appropriate type of document you want to send in email is marked.

    Note

    The Enable button simply acts as a Mark All/Unmark All button only. Its the checkbox next to the document type that counts.

    You can also select a Message ID to be used, and Format type, and other settings as desired. Save your changes.

  6. Now test sending the email again.

More information

Refer to the below blog articles for more information on general setup and modifying Word Templates. It is recommended to test with the original GP Word Template to get it working, before you introduce a modified Word Template into the picture.