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Startups backed by the Microsoft Investor-Network receive access to Azure technical experts who can help you design, build, and scale your solution. Whether you’re navigating architecture decisions, optimizing performance, or exploring new AI capabilities, our team is here to guide you every step of the way, so you can move quickly and build with confidence.
In addition, the investor offer includes a complimentary support plan to assist you with various issues including product error messages, billing, and subscription issues.
Requesting Technical Guidance
You can request to connect with an Startup or Azure Advisor directly through your Microsoft for Startups experience. Advisors can help you with everything from a 30-minute "Getting Started" session to a four-hour architectural review or infrastructure optimization consultation.
- Sign in to the Azure portal.
- Navigate to the Program Overview page.
- In the Overview tab, locate the Your Microsoft team section.
- Select the option to request technical guidance from your support team.
Azure Technical Support
Startups backed by the Microsoft Investor-Network have a complimentary Standard Support plan included in their sponsorship. Azure Support can be accessed directly through the Azure portal. For step-by-step guidance, see the Create an Azure support request article.
Priority Community Support
Get high quality answers to Azure-related questions with Microsoft Q&A, a trusted platform for technical questions on Azure services. Receive expert guidance from Azure engineers and Community Champions within eight business hours. Questions from Microsoft for Startups Portal members are automatically tagged and prioritized in the forum.
Find more information on Priority Community Support
How do I know when to submit a support ticket or contact an Azure Advisor?
- Cost and billing questions: Open a support ticket in the Azure portal
- Error messages, quota requests, billing questions, and urgent issues: Open a support ticket in the Azure portal.
- Need advice on how to build, migrate, or optimize: Request to get paired with an Azure Advisor through the MfS Portal.
- Ask a question and see answers to pre-existing questions: Visit Microsoft Q&A, a trusted platform for technical questions on Azure services.
- Build your skills and gain experience with Microsoft tools and resources: Visit Microsoft Learn.