Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,280 questions
0 answers
Credit card is charged no longer have device
I'm being charged $129.99 yearly for a product I don't have. There's no record of purchases or charges in my account. I believe it's for a program I took for free and now recurring charges are in place. This has happened 04/2025 and 04/2026. Df
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-27T19:21:25.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 68%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Deb Floeter
0
Reputation points
asked 2026-04-27T19:21:25.9333333+00:00
Deb Floeter
0
Reputation points
1 answer
Keyboard keys malfunctioning
Keys like U, I, and O when clicked it types 4 - U, I - 5 and 6 - I. Same with H, J and K. While M when clicked its registering as 0. This happened after a force update on my windows 11 laptop. I know I need to see a tech to solve this but im trying if…
Windows for home | Windows 11 | Devices and drivers
22,655 questions
asked 2026-04-27T19:18:08.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 69%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Patrick Cap-atan
0
Reputation points
commented 2026-04-27T19:20:58.9933333+00:00
John Patrick Cap-atan
0
Reputation points
1 answer
Upgrade to Win 11 from Win 10 home
I've been trying to do an upgrade in place using a disk image (.iso) file. I continually get the error message "We can't determine whether you have enough space to install win 11." I have 85 GB free on my desktop C drive, have cleaned up the…
Windows for home | Windows 11 | Install and upgrade
8,830 questions
asked 2026-04-27T19:17:05.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 2%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paul Browning
0
Reputation points
answered 2026-04-27T19:20:42.2833333+00:00
Q&A Assist
3 answers
Classic Outlook can't maintain a set Office Theme
Classic Outlook / Microsoft 365 cannot maintain a set Office Theme. I set a really boring theme - No Background, Use system settings - and that works fine - pale blue and grey highlighting. After a while it changes to have dark blue or black highlighting…
Outlook | Windows | Classic Outlook for Windows | For home
31,416 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 57.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
1 answer
Our SharePoint files stopped being able to share via link
We lost our 'Everyone with link are able to view' access in all our folders/files that were setup to have this access. All these links are situated in a 'Member Portal' and now no one can access them. They get this message:
Microsoft 365 and Office | SharePoint | For business | Other
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
2,367 questions
asked 2026-04-27T17:41:45.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 8%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carolyn McCaughan
20
Reputation points
commented 2026-04-27T19:19:40.6266667+00:00
Carolyn McCaughan
20
Reputation points
2 answers
One of the answers was accepted by the question author.
Microsoft Outlook log ins issue
I use an authenticator app. It pops up multiple times per day to verify log in. I have called Apple. They ya it’s an authenticator issue and not an Apple issue.
Outlook | Outlook for mobile | Outlook for iOS | For home
2,716 questions
asked 2026-04-27T18:37:55.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 42%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Dave Francis
0
Reputation points
accepted 2026-04-27T19:17:18.6933333+00:00
Dave Francis
0
Reputation points
2 answers
Microsoft Money 2004 Deluxe on Windows 11 has stopped running!
I have been running Microsoft Money 2004 Deluxe on Windows 11 but it stopped running about a week ago (displays the sign-in page but will not allow me to access the sign-in location even after I reinstalled from my original disk) I can however bring up…
Windows for home | Windows 11 | Apps
2,055 questions
asked 2026-04-21T18:22:20.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 87%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Joe Giuseffi
0
Reputation points
commented 2026-04-27T19:17:10.1133333+00:00
Joe Giuseffi
0
Reputation points
3 answers
Is Windows Recovery Partition suppose to take 50GB?
I was just checking my computer storage space after clearing a bunch of different apps from steam when I decided to open disk management when I noticed recovery partition talking 53 gb total. Is this normal?
Windows for home | Windows 11 | Files, folders, and storage
11,156 questions
asked 2026-04-26T20:41:29.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 92%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Pasta Alfredo
0
Reputation points
answered 2026-04-27T19:17:07.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Neil D
32,745
Reputation points
Volunteer Moderator
1 answer
Hotmail email inaccessible on iPhone and iPad
I am unable to access Hotmail email on iPhone and iPad.
Outlook | Outlook for mobile | Outlook for iOS | For home
2,716 questions
asked 2026-04-27T19:16:50.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Beth Givens
0
Reputation points
answered 2026-04-27T19:17:03.3433333+00:00
Q&A Assist
0 answers
I'm confused about Microsoft 365 and/or Word being changed or deleted.
My wife and I are on our own iMac computers - and we have been Office users and later Microsoft 365 users. I use only the Word and Outlook. My wife uses the Word, Outlook, and until now Excel. She will be dropping Excel now as she is no longer…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,337 questions
asked 2026-04-27T19:16:49.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 32%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Thomas McDonald
0
Reputation points
asked 2026-04-27T19:16:49.59+00:00
Thomas McDonald
0
Reputation points
1 answer
Microsoft Teams Messages not loading on my mobile device
For the past two weeks the messages on my mobile device have not been loading and I am unable to send messages to groups. I have done all the tips given on the support page but none of them have worked.
Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
Accessing and using Microsoft Teams on smartphones and tablets across platforms
1,389 questions
asked 2026-04-27T15:45:32.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 35%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Emilie Paasch
0
Reputation points
commented 2026-04-27T19:15:40.7266667+00:00
Emilie Paasch
0
Reputation points
1 answer
Verifying not a robot on Outlook password sign in issue
The "not a robot" verification doesn't give the correct answer option when trying to re-enter password on iphone mail app. Not sure if this is part of the Outlook outage problem or another problem with Microsoft not testing their software well.
Outlook | Outlook for mobile | Outlook for iOS | For home
2,716 questions
asked 2026-04-27T19:14:42.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 5%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Charles Lord
0
Reputation points
answered 2026-04-27T19:15:01.81+00:00
Q&A Assist
1 answer
Archive Storage
Can a global admin apply auto expansion for Archive storage or would they need to contact MS and open a ticket to do so, also, is there an additional charge to enable auto expansion of archive storage
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,147 questions
asked 2026-04-27T19:13:26.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 69%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Steven Sands
0
Reputation points
answered 2026-04-27T19:13:57.6766667+00:00
Q&A Assist
1 answer
How do I access my account when my Microsoft authenticator is not setup on my new phone?
I received an email that I needed to make a payment on my account, because my credit card was changed. I am unable to access the account because although I had set up my account on my phone in 2025, it now is not accessible, so every time I try to…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,222 questions
asked 2026-04-27T19:13:15.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Treasa Kirby Lednum
0
Reputation points
answered 2026-04-27T19:13:36.0566667+00:00
Q&A Assist
2 answers
Team - I am fully locked out of Hotmail account.
I am locked out of my Hotmail account. The secondary sign in options is not working for me. I used the same password for my 2nd email address and the send code to my phone number is not working. I also tried to sign up for another email but that the…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-27T17:17:38.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
Bryan Evans
0
Reputation points
commented 2026-04-27T19:13:03.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 71%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Catherine Reddick
0
Reputation points
2 answers
Message 404 in one drive file
I need instructions on regaining access on a one drive file. I'm getting a 404 Fle not found error on this file [Moderator note: personal info removed]
Microsoft 365 and Office | OneDrive | For business | Other
Microsoft 365 and Office | OneDrive | For business | Other
A Microsoft file hosting and synchronization service.
647 questions
asked 2026-04-23T20:39:53.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 93%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mark Arrow
0
Reputation points
edited a comment 2026-04-27T19:12:42.3133333+00:00
Mark Arrow
0
Reputation points
3 answers
Verification code isse
Microsoft server is not sending me a verification code to my alternate email address
Outlook | Web | Outlook.com | Email
8,172 questions
asked 2026-04-27T18:34:26.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Barbara Kaplan
0
Reputation points
answered 2026-04-27T19:11:43.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
39,805
Reputation points
Independent Advisor
2 answers
My outlook app on my android phone stopped updating (no new emails since 3 days ago).
My outlook app on my android phone stopped updating (no new emails since 3 days ago). So i uninstalled but when i reinstalled it just has a spinning circle after I added my account email.
Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-04-26T12:47:03.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Daniel Peterson
0
Reputation points
edited a comment 2026-04-27T19:10:06.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 46%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emily T
405
Reputation points Microsoft External Staff
Moderator
1 answer
Archive Storage
What is included for Archive storage for E3, E5 and Business Premium, and what is required to increase the archive storage that is included with these licenses?
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,147 questions
asked 2026-04-27T19:09:44.7733333+00:00
Steven Sands
0
Reputation points
answered 2026-04-27T19:09:55.9966667+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
Archive Storage Inquiry
is archive storage limits for Business Premium the same as it is for Business standard and Business Basic
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,147 questions
asked 2026-04-27T19:04:34.2666667+00:00
Steven Sands
0
Reputation points
accepted 2026-04-27T19:07:49.69+00:00
Steven Sands
0
Reputation points