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Overview
The Protection Plan Purchase feature in the Surface Management Portal enables IT administrators to purchase Microsoft Protection Plans for eligible Surface devices without leaving the portal. The guided wizard helps you select devices, choose a plan, and submit a purchase request - all from within the Intune admin center.
Note
In the initial release, the Surface Management Portal doesn't process payments directly. When you submit a purchase request, it creates a sales lead that is routed to a Microsoft sales representative, who then contacts you to complete pricing, payment, and fulfillment.
What are Microsoft Protection Plans?
Microsoft Protection Plans provide extended coverage beyond the Microsoft Hardware Limited Warranty that comes with your Surface device. For details on available plans and pricing, see Microsoft Surface Warranty and Protection Plans.
| Plan | Unlimited mechanical breakdown coverage | Next business day shipping | Advanced Exchange Service | Drive Retention (Excludes Surface Pro 12-inch) | Coverage for battery wear | Coverage for accidental damage from handling |
|---|---|---|---|---|---|---|
| Microsoft Extended Hardware Service (EHS) | X | - | - | - | - | - |
| Microsoft Extended Hardware Service Plus (EHS+) | X | X | X | X | - | - |
| Microsoft Complete for Business (CfB) | X | - | - | - | X | X |
| Microsoft Complete for Business Plus (CfB+) | X | X | X | X | X | X |
Plans are available in durations of 2, 3, 4, or 5 years, depending on the plan type and device eligibility. Plan availability varies by region and device model.
Prerequisites
- Your organization has an active Microsoft Intune subscription.
- At least one Surface device is enrolled in Intune.
- You have the appropriate admin role assigned. To learn more, see Assign admin roles for Surface portals.
- Devices must be commercial Surface devices.
Regional availability
The Protection Plan Purchase feature is initially available in the United States only. Regional expansion is planned for future releases.
Purchase a Microsoft Protection Plan
The process to purchase a Microsoft Protection Plan involves selecting the plan type and duration, adding eligible devices, providing contact information, and submitting the request for review. Follow the steps below to complete the purchase.
Step 1: Select protection plan and devices
- Sign in to the Microsoft Intune admin center.
- Select All services and then select Surface Management Portal.
- Navigate to the Protection Plan Purchase page and select Surface Management Portal.
- Select Add protection plan to begin.
- In the Add protection plan dialog:
- Select a protection plan type (for example, Microsoft Complete for Business).
- Select the plan duration (for example, 3 years).
- Select Add device to add eligible Surface devices to the plan.
- Choose one or more devices from the list of eligible devices. Only devices that qualify for the selected plan are shown.
- Repeat to add more protection plans with different plan types or durations as needed.
The wizard displays a summary table showing:
- Protection plan name
- Duration
- Number of devices
- Estimated price (when available)
Note
In the initial release, pricing might not be displayed in the portal. A Microsoft sales representative will provide exact pricing when they contact you after submission.
Step 2: Provide contact information
| Field | Description |
|---|---|
| Company name | Organization name |
| First name | Contact first name |
| Last name | Contact last name |
| Job title | Job title |
| Email address | Business email |
| Business phone | Phone number |
| Billing Country/Region | Billing location |
Tip
For the contact details requested during the purchase process, you may provide your own information or details of another authorized representative within your organization who is permitted to make purchases on behalf of the company.
Step 3: Review and submit
- Review the summary of your request such as:
- Selected protection plans and durations
- Number of devices per plan
- Contact information
- Select Submit Request to send your purchase request.
What happens after you submit
- Lead creation - The Surface Management Portal creates a lead in the Microsoft sales system containing your contact details, selected plan types, durations, and device serial numbers.
- Sales follow-up - A Microsoft sales representative from the Commercial Order Desk contacts you using the information you provided. They will:
- Confirm plan selection and pricing
- Process payment and invoicing
- Complete the order
- Plan activation - Once the transaction is complete, the protection plans are registered to your devices. Updated coverage information is reflected in the Surface Management Portal's warranty and coverage views.
Frequently asked questions
Can I complete the purchase directly in the portal? In the initial release, the Surface Management Portal creates a purchase request that a Microsoft sales representative handles. Direct in-portal checkout is planned for a future release.
Why don't I see pricing for the protection plans? Pricing depends on device model, plan type, and your organization's agreement with Microsoft. In the initial release, exact pricing is provided by the sales representative during follow-up.
What's the difference between a warranty and a protection plan? A warranty is the Microsoft hardware limited warranty that comes with your Surface device at the time of purchase. A protection plan is a separate, paid coverage option that extends or enhances coverage beyond the original warranty.
Can I purchase Microsoft Protection Plans from the Surface Management Portal for devices outside the United States? The Protection Plan Purchase feature is initially available for US-based commercial Surface devices only. Support for other regions is planned for future releases.