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Kodexempel för parsningsaktivitets-JSON

Anmärkning

Copilot Studio-roboten byter namn till Copilot-agenten (agent eller AI-agent). Mänskliga handläggare har nu bytt namn till kundtjänstrepresentant (servicehandläggare eller representant). Du kan stöta på referenser till de gamla och nya termerna när vi uppdaterar produktens användargränssnitt, dokumentation och utbildningsinnehåll.

Den här artikeln innehåller några exempel på parsning av JSON-aktivitetsobjektet i olika kanaler. Följande exempelkod hämtar kontexten som skickas från Omnikanal för kundservice, så att den kan skickas vidare till en agent i Azure eller Copilot.

Livechatt

{
         "id":"1654211880034",
         "type":"event",
         "timestamp":1654211880,
         "from":{
            "id":"965ee9c9-a809-b56c-5498-b116ae3b9e16",
            "role":1
         },
         "name":"startConversation",
         "channelId":"lcw",
         "textFormat":"Text",
         "text":"{\"msdyn_inbox_threadids\":\"{\\\"t1ChatId\\\":\\\"19:Mmy0P4lmPkVqRSSf0btCLjr-mU2vzEpZ-B5fXoxoMq81@thread.v2\\\",\\\"t2ChatId\\\":\\\"19:_7UGOckTtmK5v9-ePY4HtVvOIG8kAGuNXOxtu7Z4TKQ1@thread.v2\\\",\\\"platformtype\\\":\\\"ACS\\\"}\",\"msdyn_msdyn_ocliveworkitem_msdyn_livechatengagementctx_liveworkitemid\":[{\"RecordId\":\"5d6dfef2-11b4-4eb7-a51f-c76b27279fc3\",\"PrimaryDisplayValue\":\"\"}],\"EventName\":\"startConversation\",\"msdyn_liveworkitemid\":\"5ba69c2c-40b5-4af2-bd76-a94c10bd4f43\"}",
         "attachments":[
         ],
         "value":{
            "msdyn_inbox_threadids":"{\"t1ChatId\":\"19:Mmy0P4lmPkVqRSSf0btCLjr-mU2vzEpZ-B5fXoxoMq81@thread.v2\",\"t2ChatId\":\"19:7UGOckTtmK5v9-ePY4HtVvOIG8kAGuNXOxtu7Z4TKQ1@thread.v2\",\"platformtype\":\"ACS\"}",
            "msdyn_msdyn_ocliveworkitem_msdyn_livechatengagementctx_liveworkitemid":[
               {
                  "RecordId":"5d6dfef2-11b4-4eb7-a51f-c76b27279fc3",
                  "PrimaryDisplayValue":""
               }
            ],
            "msdyn_liveworkitemid":"5ba69c2c-40b5-4af2-bd76-a94c10bd4f43"
         },
         "channeldata":{
            "Microsoft.azure.communication.chat.bot.contenttype":null,
            "tags":"ChannelId-lcw,OmnichannelContextMessage,Hidden",
            "sourceChannelId":"omnichannel"
         }
}

Röstkanal

{
        "id":"7b5123f2-0562-4d04-b464-648d8f3ca887",
        "type":"conversationUpdate",
        "timestamp":1653669440,
        "from":{
            "id":"77adeae1-5d97-dabf-d9ce-a823f17c3bdb",
            "role":1
        },
        "channelId":"telephony",
        "attachments":[
        ],
        "replyToId":"b196ebf7-47a9-4f34-9d2e-63a73295255a",
        "channeldata":{
            "vnd.microsoft.msdyn.oc.data":{
               "voices":{
                  "en-US":{
                     "voiceName":"en-US-JennyNeural",
                     "voiceStyle":"assistant",
                     "pitch":0,
                     "speakingSpeed":0
                  }
               },
               "customerPhoneNumber":"+15092924729",
               "organizationPhoneNumber":"+18336321583",
               "msdyn_ocliveworkitemid":"9389a2a1-ec10-48da-a793-6c079568e47b"
            }
         }
}

Apples kanal för Meddelanden för företag

{
         "id":"1654048788512",
         "type":"event",
         "timestamp":1654048788,
         "from":{
            "id":"965ee9c9-a809-b56c-5498-b116ae3b9e16",
            "role":1
         },
         "name":"startConversation",
         "channelId":"applemessagesforbusiness",
         "textFormat":"Text",
         "text":"{\"msdyn_inbox_threadids\":\"{\\\"t1ChatId\\\":\\\"\\\",\\\"t2ChatId\\\":\\\"19:kTDDWx7UQhjJ44eyDDQD5-SUWBIncL6ae_TXyWWPyz81@thread.v2\\\",\\\"platformtype\\\":\\\"ACS\\\"}\",\"msdyn_msdyn_ocliveworkitem_msdyn_ocapplemessagesforbusinessengagementctx_liveworkitemid\":[{\"RecordId\":\"e7b96ab8-914b-4563-a371-5fe73724f1a5\",\"PrimaryDisplayValue\":null}],\"msdyn_capabilitylist\":\"AUTH,LIST,TIME,FORM,QUICK\",\"msdyn_socialprofile_msdyn_ocliveworkitem_socialprofileid\":[{\"RecordId\":\"667a3856-b2a9-4a36-8627-b725e4698645\",\"PrimaryDisplayValue\":null}],\"EventName\":\"startConversation\",\"msdyn_liveworkitemid\":\"88b32c66-61f2-4c46-95ce-72a263113686\"}",
         "attachments":[
         ],
         "value":{
            "msdyn_inbox_threadids":"{\"t1ChatId\":\"\",\"t2ChatId\":\"19:kTDDWx7UQhjJ44eyDDQD5-SUWBIncL6ae_TXyWWPyz81@thread.v2\",\"platformtype\":\"ACS\"}",
            "msdyn_msdyn_ocliveworkitem_msdyn_ocapplemessagesforbusinessengagementctx_liveworkitemid":[
               {
                  "RecordId":"e7b96ab8-914b-4563-a371-5fe73724f1a5",
                  "PrimaryDisplayValue":null
               }
            ],
            "msdyn_capabilitylist":"AUTH,LIST,TIME,FORM,QUICK",
            "msdyn_socialprofile_msdyn_ocliveworkitem_socialprofileid":[
               {
                  "RecordId":"667a3856-b2a9-4a36-8627-b725e4698645",
                  "PrimaryDisplayValue":null
               }
            ],
            "msdyn_liveworkitemid":"88b32c66-61f2-4c46-95ce-72a263113686"
         },
         "channeldata":{
            "microsoft.azure.communication.chat.bot.contenttype":null,
            "tags":"ChannelId-applemessagesforbusiness,OmnichannelContextMessage,Hidden",
            "sourceChannelId":"omnichannel"
         }
}

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